Business ProfileforSpinLife.Com, LLC

I purchased a Buzz Around scooter from this company. When I spoke with the rep I told her that I had MS & that I was 6'1" tall and that I previously owned a Scout scooter which fit me perfectly. She proceeded to tell me that the Buzz Around scooter would be a much better fit for me rather than the Scout scooter so I ordered it based on HER recommendation. When I got the scooter it was too small & I couldn't get my feet up on the scooter because the foot base was too short. I called the rep back and explained to her the issue. She proceeded to tell me that "she gave me options" in a not so nice tone. She explained there was another scooter that was $100 more that was bigger but that was NEVER mentioned in the initial conversation considering she was told how tall I was. I was told that there was a 25% restocking fee which would be about $425 AND that I would have to pay shipping which would be almost $400. I am on a limited income and this is not feasible for me to do this especially when the scooter has not been used at all and it was purchased on the "expert" recommendation. I then called to speak with a manager to explain to her the situation about the scooter. She said she would investigate the situation and would give me a call back. It has been 4 days with no return call not to mention she was not very nice or accommodating in trying to help me resolve this problem. The customer service is horrible and the tone used towards me by the rep (*****) & the manager (*****) is totally unacceptable. I would like some resolve to this issue in the restocking fee & shipping back to the company.