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Find a Location

Ohio Mulch has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ohio Mulch

      1600 Universal Rd Columbus, OH 43207-1733

      BBB Accredited Business
    • Ohio Mulch

      4665 Westerville Rd Columbus, OH 43231-6040

      BBB Accredited Business
    • Ohio Mulch

      7765 Refugee Rd Pickerington, OH 43147-8019

      BBB Accredited Business
    • Ohio Mulch

      537 Reynoldsburg New Albany Rd Blacklick, OH 43004-8792

      BBB Accredited Business
    • Ohio Mulch

      5380 Riverside Dr Columbus, OH 43220-1700

      BBB Accredited Business

    Business ProfileforOhio Mulch

    Mulch
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.16/5stars

    Average of 25 Customer Reviews

    Customer Complaints

    46 complaints closed in last 3 years

    14 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/23/2007

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Wholesale and retail mulch, soils and landscape materials.

    Products & Services

    Wholesale and retail mulch, soils and landscape materials.

    Business Details

    This is a multi-location business.

    Find a Location

    Ohio Mulch has 24 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ohio Mulch

        1600 Universal Rd Columbus, OH 43207-1733

        BBB Accredited Business
      • Ohio Mulch

        4665 Westerville Rd Columbus, OH 43231-6040

        BBB Accredited Business
      • Ohio Mulch

        7765 Refugee Rd Pickerington, OH 43147-8019

        BBB Accredited Business
      • Ohio Mulch

        537 Reynoldsburg New Albany Rd Blacklick, OH 43004-8792

        BBB Accredited Business
      • Ohio Mulch

        5380 Riverside Dr Columbus, OH 43220-1700

        BBB Accredited Business
      Headquarters
      1600 Universal Rd, Columbus, OH 43207-1733
      BBB File Opened:
      6/10/1986
      Years in Business:
      39
      Business Started:
      11/30/1984
      Business Incorporated:
      11/30/1984
      Accredited Since:
      2/23/2007
      Type of Entity:
      Corporation
      Alternate Business Name
      • Ohio Mulch Supply, Inc.
      • UMS of Columbus
      • Absolute Red
      • Absolute Black
      • Green Envy
      • Colorfast
      • Absolute Brown
      • Ohio Mulch Landscape Supply
      • Greenbriar Farms
      • Absolute Black Supreme Gold
      • Absolute Black Premier Gold
      • Blue Ribbon Cypress
      • Ultra Mulch
      • Arlington Gold Leaf Compost
      • Mulch Marketing
      • Ohio Mulch
      Business Management
      • Mr. James A Weber II, President
      • Ms. Susan Lucore, Controller
      • Mr. Ronald Frost, Director of Sales
      • Mr. Andy Anderson, CFO
      Contact Information

      Principal

      • Mr. James A Weber II, President

      Customer Contact

      • Mr. James A Weber II, President
      • Ms. Susan Lucore, Controller
      • Mr. Ronald Frost, Director of Sales
      • Mr. Andy Anderson, CFO
      Additional Contact Information

      Fax Numbers

      • (614) 445-4464
        Primary Fax

      Phone Numbers

      Customer Complaints

      46 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/19/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      We ordered sod on May 18th, 2024 to be delivered to our house on May 20th. We noticed a problem with the area we were planning to lay sod on as a potential septic systems issue and needed to cancel our order. I called back on May 19th and they stopped the order and said a refund would be issued by a manger. It wasn’t. I called back 3 more times and no refund has been issued. The last call placed to the store was referred to someone in their cooperate office. When I called cooperate, the person who handles those issues was out of the office and I left a voicemail. A month later and I still have not been reimbursed (today is 6/18/24)
      Read More

      Customer Reviews

      25 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rob L

      1 star

      06/01/2024

      Awful experience. I recommend going with any mulch company other than Ohio Mulch. I ordered 6 yards of mulch. They delivered 6 yards of top soil. They immediately admitted their mistake and said they would correct the mistake in 2 days. They then continued to provide ‘make up’ dates and excuses on why they could not correct their mistake. This continued over 4 weeks and u had to make 15 calls to discuss with the manager. I had 6 yards of top soil in my driveway for 4 weeks. It looked terrible, my neighbors complained, and my kids could not play basketball. Customer service was terrible. I will never order from Ohio Mulch again and strongly recommend no one else order from them.

      Ohio Mulch Response

      06/23/2024

      Mr. Lymangrover , I just left a message to apologize for the frustration and inconvenience for the mistake in product delivered, coupled with the time it took us to rectify the issue. We have work very hard in the past 40 years to assure these types of delays do not happen. I would like to send you a gift card that does not expire or dissipate in value that you can use in an effort to reestablish your confidence in us. We truly value your business and appreciate your patience with this unfortunate situation .

      Local BBB

      BBB of Central Ohio

      BBB Reports On

      BBB reports on known marketplace practices.

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