Business Profile

New Car Dealers

Toyota West

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Complaints

This profile includes complaints for Toyota West's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

18 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2019 Toyota Camry had a blown transmission. I filed a claim with my warranty company (approved) and have been waiting a month already for the part thats on back order I was just told that the part wouldnt arrive for another two more months maybeThey were supposed to help with a rental or loaner car and I have not heard from them in several weeks. After calling their corporate office it finally got escalated and I spoke with their Customer Relations Director who was supposed to get back to me about getting a car to use until the part arrived and again, I have not heard back several days and voicemails later. Its already been over a month Ive gone without a car. Im getting to the point I may lose my job because of this.
Business Response
Date: 02/28/2025
Customers transmission is faulty. Customer has extended warranty that was purchased from another dealer. This warranty only covers 5 days of rental. Part is backordered until March. Toyota west did reach out to our local DSPM *** for rental authorization, and it was declined. Customer made a case with ********************** brand engagement center, when I spoke to the Toyota *** from the ***, they said Toyota would not cover a rental since it was a supply chain issue. I offered customer a loaner car at our rate of 42 a day, with no mileage restrictions and customer declined.
Customer Answer
Date: 03/03/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23000101

I am rejecting this response because:
According to ****, ****** ******, my Case Manager at the corporate *********************** & the support web link provided by Toyota; The part is not scheduled to arrive until Late April 2025
**** and the **************** both informed me of 2 days worth of rental reimbursement, not 5 days. $42/day was offer and would be over $2,500 for a rental car for 2 months.
The issue is I could have received extended rental reimbursement if **** had not accepted the responsibility of ordering the part without my knowledge. The warrant companys policy still provides the rental reimbursement for the duration of repair. However, the back order and shipping duration is now on Toyota.
Another issue is I have called several times to both the dealership and corporate Toyota with no solutions or even a call back. It took 2 weeks for Toyota West to contact me at all in order to inform me the part was in back order in the first place.
My vehicle has been there since mid January and Im asking for a temporary solution with a rental/loaner at their expense for the remainder of time that I wait for my vehicle.

Regards,

***** ********
Business Response
Date: 03/07/2025
The warranty company only provided a limited number of days for repair. Customer's extended warranty company does not cover extended rental period for backorder parts or extended down time. Ordering the transmission ahead of time will not negate any rental coverage, only cuts down on wait time to receive part. The rental day limit is set regardless of how long it takes to receive parts. Recommend customer reach out to dealer they purchased it from to see if they can assist customer with rental coverage. Since ********************** did not sell vehicle, the warranty is not a Toyota West warranty, and part is on extended backorder due to supply chain issues, not issues with Toyota West, we can not at this time cover the almost ***** expense for rental due to issues out of our control.
Initial Complaint
Date:01/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB transcribed from hard copy complaint form:The car is not working after giving deposit.
Business Response
Date: 02/11/2025
Customer came in days after the sale and wanted to back out of the car deal but the deal was funded by the lender so we could not do that. The customer did not state that the car was not functioning correctly they stated that they just didnt like the car. We have no record of the customer bringing the car back for service-related issues.
Customer Answer
Date: 02/14/2025

Columbus************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">, ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">February ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">13th 2025
RECEIVED
FEB 13 ************ style="color: rgb(114, 114, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">2025
Better Business Bureau
Columbus************ style="color: rgb(255, 255, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">, ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">Ohio
Dear sirs::
I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">am ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">addressing ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">to ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">you asking for ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">your ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">legal support in this ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">case ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">where I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">feel ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">have ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">been deceived ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">and ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">manipulated************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">. ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">Here I will do a chronological ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: Arial, sans-serif;">summary ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">of my ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: Arial, sans-serif;">case.
th
1. On Saturday January ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">4" ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">I bought at the dealer Toyota ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 11pt; font-family: "Times New Roman", serif;">West a ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 11pt; font-family: Arial, sans-serif;">car ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 11pt; font-family: "Times New Roman", serif;">marked at US$9.600.00 ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 11pt; font-family: Arial, sans-serif;">with ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 11pt; font-family: "Times New Roman", serif;">these ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 11pt; font-family: Arial, sans-serif;">features************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 11pt; font-family: Arial, sans-serif;">: ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">Brand Toyota, Model Corolla, year 2017, colour grey************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: Arial, sans-serif;">. ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">2. On Sunday January 5th, before ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">the ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">next 12 hours had elapsed, which ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif; font-weight: 700;">was ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">a condition they had given me, I returned to ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">the dealer to ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">give ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">back ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">the car************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">. ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">The ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">reason ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">why was because I had paid US$4.500 so that the monthly payments would be a ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">reasonable amount ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">that I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">could ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">pay every month without problem************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">. ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">But I later found out ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">that ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">the ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">payment of ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">US$4.500 was not ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">really ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">a complete ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">downpayment ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">but it was divided between ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif; font-weight: 700;">$************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">3.000.00 for ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">a ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">guarantee on ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">the ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">engine ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">of the car ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">and ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">$1.500.00 downpayment on the car************ style="color: rgb(255, 255, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">. ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">That meant that ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">the monthly ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">fees ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">were superior ************ style="color: rgb(38, 38, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">to ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">what I could pay ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">monthly for the ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">car************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">. ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">Therefore************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">, ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">I decided to return ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">the ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 11pt; font-family: Arial, sans-serif;">car to the ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 11pt; font-family: "Times New Roman", serif;">dealer************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 11pt; font-family: Arial, sans-serif;">.
3. On Sunday January 5, Mr. ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">******************* style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">, the employee ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">who ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">had ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">sold me the car************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">, told me that ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">should ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">return ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">the following day, Monday 6"************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">, ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">that they would change ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 10pt; font-family: "Times New Roman", serif;">the ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 10pt; font-family: Arial, sans-serif;">car for me************ style="color: rgb(255, 255, 0); background-color: transparent; font-size: 10pt; font-family: Arial, sans-serif;">.
4. Instead, he ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">told me ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">to ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">return on ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">Monday ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">January ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">6" so that we could talk with the Manager. On Tuesday ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">January ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">7th they told ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">me ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">they would get in touch with the bank ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">to ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">undo the credit they had given ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">me. ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">5. On ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">Wednesday ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">January 8th I spoke on the phone with ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">Mr. ****** from *************** and he gave me ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">instructions ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">to ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">get in touch with the ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">dealer ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">and ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">take the ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 10pt; font-family: Arial, sans-serif;">car to the ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 10pt; font-family: "Times New Roman", serif;">dealer
6. ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">spoke with Mr. ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">******* ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">from ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">the dealer and ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">we fixed an appointment ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">at ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">5.30 pm of that ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">same ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">day************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">.
Regretfully ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">he did not ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">show up************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">.
7. He gave ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">me ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">another appointment on Thursday January

9th and he ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">did not ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">show up again************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">.
8. Later ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">he ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">wrote to give ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">me an ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">appointment ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">on Saturday ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">January 11th and said that they were all ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">familiar ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">to my case. ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">He told ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">me that ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">the Manager ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">knew I was going to ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">give back ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: Arial, sans-serif;">the ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">car. In that moment I told him I was ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">worried for all the time lost and he ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">said ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">not ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">to ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">worry ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 11pt; font-family: "Times New Roman", serif;">because he had ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 11pt; font-family: Arial, sans-serif;">had ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 11pt; font-family: "Times New Roman", serif;">several similar cases************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 11pt; font-family: "Times New Roman", serif;">.
9. On Saturday January 11" they did not change the ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">car ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">nor ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">gave me back ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">the money, instead************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">, ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">they ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">told me ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">that I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">had ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">signed a ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">document ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">and I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">had ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">to ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">comply with it 10. ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">I then decided ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">to ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">go ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">to ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">court on Monday January 13th ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">with evidence of ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: Arial, sans-serif;">the ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">deceptions and manipulations I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">had been submitted************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">. ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">The court directed me to you************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">, ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 10pt; font-family: "Times New Roman", serif;">Better Business Bureau************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 10pt; font-family: Arial, sans-serif;">.
11. That same day I went to the ***************, the headquater in downtown and to ********* office where ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 11pt; font-family: "Times New Roman", serif;">Miss ***** interviewed me************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 11pt; font-family: "Times New Roman", serif;">. ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 11pt; font-family: "Times New Roman", serif;">I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 11pt; font-family: Arial, sans-serif;">told her ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 11pt; font-family: "Times New Roman", serif;">I was not ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 11pt; font-family: Arial, sans-serif;">able to ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">assume that credit ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: Arial, sans-serif;">because I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">would not be able to pay it ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">and she told me ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">they ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">had ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">no information or registration ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">of ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">a credit ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">submitted ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">to ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">me************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">.
12. On Tuesday 14" I went back to the ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">dealer and told ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">Mr. ******* ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">that ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">had ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">gone to the Bank ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">and ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">also ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">to ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">Court ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">and at the Court I was directed to your office, Better ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">Business Bureau************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">. ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">In that ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">same ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">conversation************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">, ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">of which I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">have ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">proof************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">, ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">he ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">told me ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">to go to BBB and from there on************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">, ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 11pt; font-family: "Times New Roman", serif;">even when I tried several times ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 11pt; font-family: Arial, sans-serif;">and ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 11pt; font-family: "Times New Roman", serif;">went back to the ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">dealer several ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">times to ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">try to settle the ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">matter, I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">did not ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">receive ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">any satisfactory answer. I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">made ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">clear to Mr. ******* I had to intention to have a query but what I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">wanted ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">was simply to return ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif; font-weight: 700;">the ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">car or ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">change ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">the ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">car ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">for ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">another ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">with less miles ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">and less ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">expensive************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">.
13. At that ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">point on January Thursday 16" I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: Arial, sans-serif;">went to your ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">office************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">, ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">Better ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">Business Bureau************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">.
14. On Saturday February ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: Arial, sans-serif;">8th I returned ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">to the dealer and ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">for the first time they accepted to take back ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">the ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">car in exchange for a much higher price ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">car************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">, a Toyota Camry ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">2023 to be paid in 60 months. This ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: Arial, sans-serif;">is ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">outrageous************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: Arial, sans-serif;">. I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">can't ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">pay for the original car, much ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">less can I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">pay for a higher price car************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">. ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">Therefore************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">, ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">I did ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">not ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">accept ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">such offer************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">. ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">15. I receive ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: Arial, sans-serif;">a ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">monthly payment for my ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: Arial, sans-serif;">job ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">of ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">US$2.000.00************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">. ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">I pay a ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">monthly ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">rent ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">of ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">US$1.200.00************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">, ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">16. ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">As ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">you can see I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">cannot ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">accept this last offer ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">the dealer ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">made ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">to me. That is why I ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">come back to ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">you in ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">order ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">to ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">ask you, with all my ************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: Arial, sans-serif;">gratitude************ style="color: rgb(24, 24, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">, to help me, on the first place to make them understand that the deal they are
offering to me is unacceptable and to intercede for ************ style="color: rgb(26, 26, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">me to ************ style="color: rgb(26, 26, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">make accomplish their initial offer of accepting me ************ style="color: rgb(26, 26, 0); background-color: transparent; font-size: 14pt; font-family: Arial, sans-serif;">to ************ style="color: rgb(26, 26, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">return the car and ask ************ style="color: rgb(26, 26, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif; font-weight: 700;">the ************ style="color: rgb(26, 26, 0); background-color: transparent; font-size: 13pt; font-family: "Times New Roman", serif;">bank to take the steps to undo ************ style="color: rgb(26, 26, 0); background-color: transparent; font-size: 10pt; font-family: "Times New Roman", serif;">the credit************ style="background-color: transparent; font-size: 10pt; font-family: Arial, sans-serif;">.
17. I want ************ style="color: rgb(26, 26, 0); background-color: transparent; font-size: 14pt; font-family: Arial, sans-serif;">to ************ style="color: rgb(26, 26, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">emphasize I have proofs ************ style="color: rgb(26, 26, 0); background-color: transparent; font-size: 14pt; font-family: Arial, sans-serif;">of ************ style="color: rgb(26, 26, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif; font-weight: 700;">all ************ style="color: rgb(26, 26, 0); background-color: transparent; font-size: 14pt; font-family: "Times New Roman", serif;">what I have ************ style="color: rgb(26, 26, 0); background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">told ************ style="color: rgb(26, 26, 0); background-color: transparent; font-size: 12pt; font-family: "Times New Roman", serif;">you here************ style="background-color: transparent; font-size: 12pt; font-family: Arial, sans-serif;">.
Yours truly************ style="color: rgb(254, 254, 0); background-color: transparent; font-size: 13pt; font-family: Arial, sans-serif;">,
***** ******* Quintero
Cell Phone ***********
Initial Complaint
Date:09/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a **** ****** ***** on 5/6/24 and purchased their optional “****** Key Replacement” package and the “****** Extra Care” package and was able to cancel these policy’s for reimbursement as I went in to cancel these policies on 5/23/2024. I received the refund of 4,050$ for the extra care package but failed to reimburse me for the other package. I have called and called and called and they have given me an endless run around and fail to ever call me back. I have went in to even discuss it with the “finance manager” and he stated he would get back with me and never have. I have reached out to endless contacts via email and received the same run around. It is to the point where I will call and no one even gets back with me. This key replacement policy is 595$ but still would like to have that back.
Business Response
Date: 10/01/2024
Customer has acknowledged that the money was sent back in August and applied to the account
Initial Complaint
Date:09/24/2024
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the date Sunday April 28, 2024, I went with my father, to see used vehicles at Toyota West, located at *********************************************************************, in which I was attended by the saleswoman ****** ******, and we were interested in a vehicle Kia ******* 2017, for a value of 12 thousand dollars which we decided to buy that same day, at the time of billing the sale was placed in their other building called Find Your Ride, with location at **************************************************************************, adding additional amounts for *************** Agreement (***), The only thing they informed us was that we would have a guarantee for a couple of years, when we realized this additional amount I went the next day to toyota west to ask for clarification of this difference in value, to which they told me that if I wanted I could cancel it, and that this additional amount would be deducted from the value of the loan of the vehicle, to date I have not been reimbursed that amount to the value of the vehicle and the vehicle in a period not more than 10 days after the purchase we noticed that the vehicle had a non-normal oil consumption and I went to notify the seller ****** ****** and her response was that nothing could be done because the vehicle had no warranty and in this period of time has increased the damage, with excessive consumption of engine oil, which still do not want to be responsible, I am appealing to you requesting the help of the company to be responsible for the warranty since the money has not yet been credited and the vehicle has serious damages which have been increasing since the beginning, what I really want is that Toyota west is responsible for these damages since the car should be under warranty until now since the money has not been reimbursed in any way.
Initial Complaint
Date:09/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Toyota sequoi 2024 from west toyota on 9/7/2024. The back right wheel had a defective part. I told ****** ***** the salesman. He told me the issue was brought to the manager attention. I need them to send me replacement of the defective part. I sent them pictures and video.
Business Response
Date: 09/16/2024
please see the attached photos showing no damage of the wheels. We also have a predelivery video i am happy to send but this portal will not allow me to send it. In the predelivery video conducted by the guests personal inspector she states "i dont see any scratches and it looks pretty solid to me from the outside.. im looking pretty close. ok i got the outside" with no mention of any damages to the wheels. Toyota west will not be able to assist on this one.
Customer Answer
Date: 09/16/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22284636

I am rejecting this response because: please look at the 30th and 31st second of the attached video. Also look at the pictures I have attached.

Regards,

****** ******
Business Response
Date: 09/17/2024
customer sent independent inspector no damage found. No damage found during inspection. We have video and pics with no damage. We are at an impasse and will not offer assistance on this one.
Customer Answer
Date: 09/17/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22284636

I am rejecting this response because: there was damage there. I'm want to return the car and get full reimbursement $80,778.5. If they refuse to reimbursement me, I'm filing a lawsuit.

Regards,

****** ******
Initial Complaint
Date:09/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
we purchased a 2019 ****** Altima on 7/28/2024. we noticed one of the blinker lights was messed up so we took the car in on 8/16//2024. they only changed the light bulb but the headlight above remained broken.. The same week we got the car back, the car started acting up letting us know its an engine malfunction and the dashboard lights all turned on. we took the car in and they let us use a rental but when we got the car back this time nothing was fixed because the "insurance couldn't cover it". we were also told some wires were ripped up by " squirrels or mice" and that we would have to pay out of pocket when the car had the problem within the first two weeks of using it. every time we call our calls get declined or we don't get a response. all we're asking for is for them to fix what was originally wrong with the car and fix the wires.
Business Response
Date: 09/09/2024
customer had a couple concerns with vehicle after purchase. Customers extended warranty covered all repairs with zero out of pocket expense. I attached repair orders. One complaint was a wiring concern. Extended warranty deemed it outside influence, not a manufacturing defect, since some animal or rodent appeard to have chewed through the wiring. When they deem it outside influence, those components aren't covered. No notation of wiring damaged during used car inspection and car was running/driving fine for over a month until the harness got chewed up.
Initial Complaint
Date:05/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a new truck for roughly $73,000.00. The tires were shot at 14,000 miles and were supposedly 55,000 mile tires. The manufacturer and Toytota said there was a 0 mile warran** for the tires. 14,000 miles on the tires and they were not covered by Toyota as they knowingly put junk tires on a new vehicle.
Business Response
Date: 05/15/2024
Customer bought truck from us new back august of 2023. We have not seen the vehicle since. We never even saw vehicle after sold and were unaware of any tire issue. he has been servicing it at Yark Toyota in Maumee Ohio. not sure what conversatiosn transpired at that dealer.
Customer Answer
Date: 05/15/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21714690

I am rejecting this response because:
I have been in touch multiple times with Toyota West about this issue, and nothing has been done. I didn't purchase the truck from Maumee. So, where I am getting my oil changes is irrelevant. I was told by ******* to reach out to ******, the tire manufacturer, and I did so. They said this is a Toyota issue not a ****** issue. I had forwarded the response from ****** to Toyota West.

Regards,

** ************
Business Response
Date: 05/21/2024
we apologize for the inconvenience but Toyota West is standing firm on our stance on this issue.
thanks.
Customer Answer
Date: 05/28/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21714690

I am rejecting this response because: Very sad and terrible business practices. Please post my formal complaints so this doesn't happen to another consumer. I've purchased multiple vehicles from this location and this one will be the last.

Regards,

** ************
Initial Complaint
Date:03/30/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contact Toyota west to buy a 2015 Cadillac srx got approved for the vehicle was told Sunday that it was sold just to be lie to the vehicle is still available but they continue to lie I have contacted several people there that told me it available even checked to see if it’s on there lot was told yes it is until I give my name then all of a sudden it’s sold not a good company to be selling vehicles
Business Response
Date: 04/01/2024
The vehicle sold before customer got here. Customer had no deposit or offer to hold the vehicle.
Initial Complaint
Date:03/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 2, 2023, I suffered a car accident that totalled my 2000 Buick Regal. I have been out of work and have been DoorDashing to somehow make ends meet. On October 6, 2023, I purchased a 2013 Toyota Prius, VIN # *****************, AS IS with the few savings I had plus the $2K that I was awarded for my Buick. Salesperson was ******* ***. Amount to be financed via Exeter Finance was $13,643.68, which have been paid in full by February 2024. There is a 25,000 mile limited warranty on the vehicle, or so I have been told. The issues with this car barely began 1 week after purchase, where I noticed that part of the driver's door was not sealed correctly and front passenger low beam light was not lighting. I went to Autozone when I discovered the electrical issue to buy new light bulbs for both front sides. The low beam still doesn't work hence it's an electrical issue that no one told me about. Driving back from Maryland on January 2, 2024, lights indicating brake issues appeared on the dashboard. Not a couple of weeks had passed when the lights regarding the oil gauge appeared & started dinging. In a matter of 1 month, I had to have the car be "capped" with oil 3 times and have the brakes replaced as well. I went to Toyota at least 4-5 times to question the brakes and the oil system. In February 2024, Toyota West placed a system to verify if there were any leaks coming from the oil system which, I was told, it is very common in the Prius; and there IS a leaking problem. However, the piece to be replaced (either piston rings or head gasket) is conveniently NOT covered by the limited warranty. I have NOT been able to drive the car much, I have lost money, job opportunities, and everyone at Toyota West, salesperson & sales managers, are stating they are working with the warranty manager... over 1 month ago to resolve this issue. No one is giving me an answer. I have provided pictures, requested a swap for the lemon they have given me, but have only received silence.
Business Response
Date: 03/18/2024
Customer bought the 2013 Prius as is. I believe she even mentions that in her complaint. The other concerns of headlights and noise, she did not return to us to give us a chance to look at, she took it to another Toyota dealer. She then brought the vehicle to us in January of 2024 for the oil consumption issue. The test is setting proper oil level, then driving 1100 - 1300 miles and returning. She returned in February and the vehicle did fail the oil consumption test. The cause of it is unknown due to it being an internal issue. Customer did not want to have us tear down engine to find point of failure and her warranty company said this was not a covered issue. Customer did pay for oil change but did not charge customer for oil test.
Customer Answer
Date: 03/18/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21429394

I am rejecting this response because:
First off, I never got a copy of the receipts included in this complaint. This is the first time I even see them. I didn't & don't accept a tear down because the manager of the warranty department negated replacement/labor of such. So why am I to pay $100 for something that will not be covered in the first place?
Second of all, I went to the closest Toyota dealership near me because of the brakes, not for anything else.
If Toyota West can guarantee a replacement and/or fixture of the oil issue WITHOUT charging extra for parts & labor, I will be more than happy to take the car to them. I would want this all in writing... and up front. Being blindsided by paperwork that is never given to me is not valid.

Regards,

***** ********
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this vehicle from Toyota West at **** **** **** ***** ******** **** ***** on July 7th, 2021. Before I was able to drive it home Toyota West agreed to repair the air conditioning but it would take a few more days. Eventually it was repaired and we drove it home. I then begin experiencing problems with the oil light January of 2023 and the vehicle using increased oil between regular oil changes. I took the vehicle to our preferred automotive shop and they were unable to diagnose a definitive answer. I continued to purchase and replace 2-3 quarts of oil for the vehicle for the next several months. The shop then changed our the gasket seals on March of 2023 on the motor to see if this rectified this situation. The vehicle continued to use additional oil and the low oil would come on. On October 2nd 2023 while driving with our son the vehicle lost power and begin leaking excessive oil onto the roadway. I immediately pulled into an automotive shop where the mechanics attempted to find where the oil was leaking from in the engine. The mechanics called me four days later stating that it appeared the piston had went through the engine block and we needed to contact the dealership. We contacted Toyota West on Oct 6th and spoke with *** the service manager. He advised us to contact Kia and have the vehicle towed to Germain Kia for diagnostic. Due to the mileage being over it put us out of warranty for our service agreement and roadside assistance refused to tow it. We were told we must tow it ourselves in order to get an official diagnosis. On October 20th 2023 my wife had the vehicle towed to Germain Kia as this was the request of Toyota West and Germain Kia as well as Kia America customer assistance department. We attempted to contact the dealership and inquire about possible remedies and coverage of such repairs. No such luck. Our Vehicle Service Agreement was out of warranty due to mileage and our GAP insurance couldn't qualify either. We were advised that the rod bearing failed ruining the engine block and we were liable for the $9500.00 repair bill. To date, Toyota West has been unable to make remedy of this situation and we have contacted the Better Business Bureau for assistance. Upon contact with the Better Business Bureau we were advised of a class action lawsuit under which our vehicle falls due to engine failure. We were advised on Nov 10th that because the dealership (Toyota West) did not have the Software upgrade put on the vehicle Kia America would not honor the class action and we would need to contact Toyota West to make a complaint for selling a vehicle knowing that it had not had the recalls/ product improvements completed. When we contacted Toyota Financial Services they also advised us to make complaints and contact the dealership (Toyota West) for not assisting us in getting this vehicle repaired. Now we are being threatened with Germain Kia impounding the vehicle because it has been on their lot for three weeks. We have placed several phone calls to Toyota West to assist with no phone calls returned to date. We are very upset as we were never advised of this being an issue with our vehicle. This information has also not been listed in any other notices we have received since purchasing the vehicle, is not on the Carfax reports, or our Bureau of Motor Vehicles reports. We are asking for Toyota West to help with completing the repair work so that we shall continue to make good on our original agreement with Toyota Financial. As a disabled individual I must have a reliable vehicle to get to my medical appointments and treatments. To date, I have no other means of transportation and am requesting that you inspect and repair our vehicle so that I may be made whole. We have already contacted the AAA as per our arbitration agreement and will be completing the packet in the morning. We would appreciate assistance in getting this remedied as quickly as possible. Thank you kindly, ****** ******* ***** ###-###-####
Business Response
Date: 11/20/2023
Good morning,
Mr. ***** did buy the vehicle from us back in July of 2021. After we repaired his ac in July of 2021, we never saw the vehicle again. During the 2 years since he purchased vehicle, to the time the engine failed, there was recalls/campaigns open from kia for this engine issue. The first step from Kia was a software update to try and fix the issue. During his ownership of the vehicle, he never took it to have this recall from kia done. Since the engine failed, and he did not have recall done during his ownership, Kia denied replacing engine under warranty. We tried to make a claim under the warranty Toyota west sold him, but he has gone over his mileage expiration, so the warranty is not in affect anymore. I attached a screen grab of his history with us, July 13, 2021, was last time he was at our dealership. Long story short, the warranty he bought from us won't cover it since past his contract mileage. Kia won't cover it because for the last 2 years he did not have any of the recalls/campaigns done from Kia to prevent this issue.

Customer Answer
Date: 11/22/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 20866473

I am rejecting this response because:
Complaint: 20866473

I am rejecting this response because:
The system upgrade "Product improvement campaign" was NEVER sent to me. It was also Never put on my BMV registration as an open issue. When we met with ***** we gave him every recall we've ever received. You were also given the BMV records.
Furthermore, the KDS was supposed to have been replaced before Oct of 2021 according to KIA. So while you had this vehicle under your inventory and while fixing the ac because we wanted to purchase it, YOU never installed the KDS which then invalidated the KIA Warranty.

Regards,

****** *****

Regards,

****** *****
Business Response
Date: 11/27/2023
product improvement campaigns are handled differently campaigns. We can run vin in NHTSA for recalls but it doesn't always show customer support tor product improvement campaigns. We do try to complete any recalls while vehicle is in our inventory but sometimes due to issues outside dealers control (part availability, other dealerships scheudle availability etc), they can not be done. The support program was open for 2 years after customer bought it from us, which gave plenty of time for program to be done.
Customer Answer
Date: 11/29/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 20866473

I am rejecting this response because:

As I stated before, we NEVER received any of the notifications regarding this recall. That IS the dealership's responsibility to forward those notices to us. You NEVER made us aware of such recall/issue and you still Sold us the vehicle. According to Toyota Financial Services this IS your responsibility to remedy me on this vehicle and repair.
Now as of 11/22/2023 I had to spend MORE money to have it Towed back home as your dealership Never went and got it from Germain Kia as you guys told me you would.handle it. You simply thought you were going to pacify us and get us into a second loan on a different vehicle. Not going to happen, we will continue to arbitration.

Regards,

****** *****

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