Customer ReviewsforCapital City Online Auctions, LLC

Bad business. They use their as is statement to get away with false advertising. DO NOT expect there description of the item to be true and they will not stand behind it. Some things must be taken out the door to determine if the fit or work. Makes no difference to them what the advertisement says, out the door and no refund. And then you deal with a rude employee like ********. Good luck. Buy new and save some head aches.

We regret to hear about your dissatisfaction with your recent experience. However, we must clarify a few points regarding our terms and procedures:
Item Inspection: Bidders are strongly encouraged to thoroughly inspect items before leaving our premises. This ensures that any discrepancies or issues can be addressed immediately by the manager on duty. In this instance, the bidder neglected to check the item before taking it home.
Post-Purchase Claims: After taking the item home, the bidder contacted us, stating it was the wrong model. Unfortunately, we are unable to verify whether the item in question was the one purchased at our auction or an item already in the bidder's possession. This makes it difficult for us to accept a return or issue a refund post-purchase.
Terms and Conditions: Our terms and conditions are clearly laid out and presented to every bidder. These terms are fully disclosed upon logging into our platform, requiring acknowledgment via a checkbox indicating the bidder has read and understood them before proceeding. Additionally, bidders are prompted to confirm their acceptance of these terms again with each bid placed in any auction.
Regarding your comment about our employee, ********, we apologize if any interaction came across as rude. Our staff is trained to handle all customer interactions professionally. We have reviewed the security footage and ******** was professional and did not match your frustration. 
We strive to maintain a fair and honest auction environment and stand by our policies to protect both our business and our customers.

Box fell in the warehouse and hit my child! I then had the "warehouse manager" yelling and screaming at me that the box he set up was my fault for not being next to my child which I was the whole time! I would like someone in upper management to contact me as this is an extreme OSHA violation for how the boxes are being set up and will be reporting to them as well as my attorneys if this is not handled properly! And suspending my account doesn't seem like the honest thing to do! Please contact me immediately!

This is under investigation with the local police department. 

I filed a complaint on March 21, 2024 about Capital City Online Auctions. They have resolved the dispute with me. I am happy with the results.

Thank you for updating your review and letting us know that you are satisfied with the resolution. We appreciate your patience and cooperation throughout the process.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.

My 7 yr. journey with CCOA has been nothing short of incredible. Most impressive is their remarkable growth and their commitment to offering an extensive range of items at unbeatable prices. Every visit feels like a treasure hunt, and it's fascinating seeing how many items leave their premises daily. However, what truly sets CCOA apart is their exceptional customer service. The cashiers consistently greet you with a smile, making the checkout process seamless, even during peak hours. I've had the privilege of witnessing the managers efficiently handle over a hundred customers within a mere four-hour window. Their unwavering commitment to ensuring a smooth experience for everyone is nothing short of commendable. One aspect that deserves special mention is how composed and patient the entire CCOA team remains, especially when dealing with customers who may not have thoroughly read the item descriptions or who expect perfection in packaging. I've recommended CCOA to everyone within my circle, and I genuinely hope to see them continue to grow!. The savings I've experienced through bidding at CCOA have been substantial, and it's almost amusing when I hear about people celebrating a mere 25% off, knowing that with CCOA, I consistently pocket savings of at least 50% or more on every successful bid. It's important to note that some of the 1 & 2-star reviews might stem from those who perhaps didn't take the time to thoroughly read or fully grasp the auction rules before participating. It's imperative for every bidder to invest the effort in reviewing item descriptions and auction terms to ensure a positive outcome for all. I extend my heartfelt gratitude to the entire CCOA team for their relentless dedication to delivering fantastic deals and unmatched service to their valued customers.

Thank you for taking the time to share your remarkable 7-year journey with Capital City Online Auctions (CCOA). We are delighted to hear about your consistently positive experiences and your appreciation for the unique treasure hunt atmosphere we strive to provide.
Your kind words regarding our remarkable growth, extensive range of items, and unbeatable prices truly warm our hearts. We are committed to offering diverse and exciting inventory to ensure every visit is an adventure filled with fantastic deals.
We greatly appreciate your recognition of our exceptional customer service team. Our cashiers and managers take pride in creating a seamless and pleasant checkout experience, even during busy hours. We understand that patience and professionalism are key, especially when addressing various customer expectations.
Your recommendation to your circle of friends is the highest compliment we can receive, and we are grateful for your continued support.
You raise a valid point about the importance of reading item descriptions and auction terms thoroughly. We encourage all bidders to invest the effort in understanding the rules to ensure a positive outcome for themselves and others. Your insight is valuable in helping us maintain a smooth and enjoyable bidding experience for everyone.
Once again, thank you for your heartfelt gratitude, and we look forward to serving you for many more years to come. Your savings and satisfaction are our greatest rewards.

We went to your location to pick up item. It was an air conditioner in a sealed box and was described as new. We got outside of the doors where an employee watched us as we took the AC from the box. It was evident that the AC unit was damaged. We asked the guy at front to look at unit. He said we had to bring it back in and take it to the guy we got it from. We showed (J at pole 2)the damage to which he replies “we have a problem”. You took this out of building and we won’t refund. He did say he would talk to M. The young man at the door verified we just took it out the door to John but added…it is your discretion. M****** did not want to hear anything and said since it left the front door there was no refund. We did not argue but went back to get damaged AC. We are out $400.00. We never left the premises. The time from purchase to returning back inside was no more than 8 minutes.

Thank you for taking the time to leave your review regarding your recent transaction with us. We value your feedback and appreciate the opportunity to address your concerns.
We are sorry to hear that you were dissatisfied with your purchase and experienced challenges with our return policy. We understand your frustration, but we would like to clarify the terms and conditions that you agreed upon before the transaction took place. In our terms and conditions, it is explicitly stated on multiple occasions that once an item leaves our warehouse, refunds are not possible for any reason. Our aim is to maintain a fair and consistent policy for all our customers.
We take great care in outlining our policies to ensure transparency and clarity for our customers. We understand that circumstances may arise where a customer may wish to return a purchase outside of these terms and conditions, but adhering to our policies is essential to ensure fairness to all our customers.

I will be contacting Indiana auction committee asking for there auction permit to be pulled do not purchase from these scam artists

We appreciate your feedback, and we take all customer concerns seriously. However, we are unable to address the specific issue you've raised as no details have been provided.
Our commitment is to provide our customers with a transparent and satisfactory experience, and we take pride in upholding all relevant regulations and standards. If you have encountered any issues with our services, we would appreciate more information to help us better understand your concerns and work toward a resolution.
Please feel free to reach out to our customer service team with specific details about your experience. We are dedicated to addressing any issues promptly and ensuring that our customers have a positive experience with us.
We value your business and hope to have the opportunity to serve you better in the future.

Important note, We do not have a customer by this name, with this zip, or email.   No such customer in our database.  

Do what they say and check everything before you leave or ask to see an item before you bid. Purchased a desk chair that was actually parts of a rowing machine in a desk chair box. Also bid on and purchased a twin xl mattress advertised retail price of $669 but was in reality a regular twin that went for $329 on Amazon. Totally skews the bidding process. I have made other purchases though that were okay.

We understand that your recent experience did not align with our usual standards. It's essential to clarify our processes:
We identify and list each item based on the code found on the box or sticker affixed to it. Please note that our staff does not open or inspect these boxes, as stipulated in our terms and conditions.
We encourage our customers to inspect any "AS IS" item before placing a bid. Your satisfaction is our priority, and we want to ensure transparency in every transaction.
Regarding our refund policy:
If an item is labeled as "NEW," you can request a full refund before it departs from our warehouse.
For "AS IS" items, we acknowledge that they should, at the very least, match their provided description. While these items may vary in condition, our goal is to minimize "AS IS" listings whenever possible. If, however, an "AS IS" item significantly differs from the description, you can request a refund before leaving our warehouse.
Please note that refunds are not applicable to "AS IS" items if they exhibit issues such as damage, color discrepancies, missing pieces, or box condition. Our aim is to provide clear and consistent refund options to all our customers.
We are delighted to learn about your positive experiences with previous purchases. Our unwavering commitment is to ensure that every transaction meets your expectations, and we sincerely value your continued support. We recommend thoroughly reviewing our terms and conditions, and if you have any questions, our friendly staff is always available to assist you.

They bait and switch with the products they sell. They actually wrapped a cheap chair in several layers of colored plastic and sealed it in an intact box of what I thought I was buying. When I caught it in the parking lot and asked for the chair I purchased they threatened me. My impression is they deal in stolen items and actively try to rip off their customers.

Thank you for telling us about your recent experience with our auction services, and we appreciate your feedback. We take all customer concerns seriously and would like to address your comments using the terms and conditions that govern our auctions.
First and foremost, we would like to emphasize that our company adheres strictly to the terms and conditions outlined in our auctions, including those related to item descriptions and the condition of items sold. As stated in our terms, all items are sold "AS IS, WHERE IS," and we encourage bidders to inspect items in person during preview days to ensure they meet their expectations.
Regarding your specific concern about receiving a different item from what you expected, we would like to clarify that our auction company does not engage in any deceptive practices such as "bait and switch." As indicated in our terms, discrepancies or issues with items must be reported to our onsite staff at the pickup location before leaving the warehouse.
We take pride in our commitment to transparency, integrity, and compliance with the law, including Ohio Revised Code 4707.01, which defines our auction practices. We assure you that we do not deal in stolen items, nor do we actively try to rip off our customers. Our reputation is built on fair and honest business practices.
If you have any specific details or concerns related to your experience, we encourage you to contact our customer service team members on site at pickups and previews. We are dedicated to resolving any issues and addressing any misunderstandings.
Once again, we value your feedback as it helps us improve our services. We are committed to providing a positive and transparent auction experience for all of our customers.