Complaints

• Initial Complaint

  08/16/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a billboard for our business All Terrain Tree Removal. It was supposed to go up on July 17, and I paid for four weeks of advertising. The billboard was put up on July 21 a Friday. After being told this was industry standard, I was also told that I would still receive my 4 weeks that I paid for. The billboard was taken down on Aug 13. When you calculate this that is about $650.00 in paid for advertising that I did not get. This is an expensive advertisement and a small town hardworking business would expect to get what they paid for. I have contacted the salesperson who I purchased the original billboard with who stated that they would need to speak to the vendor. I am only asking for a refund of my fourth week or they can put the billboard back up. After originally speaking with this individual, I have tried to contact to follow up by text email and phone call and have no response. This entire purchase is beginning to sound like a scam to collect funds for expensive marketing that is not provided for the time period paid for. I have an email from one of the representatives stating that the billboard is up and that I would receive the four weeks I purchased.

  Business response

  09/05/2023

  Our sincere apologies for this experience. In this case, the billboard operator mistakenly installed another advertisement early. We processed a refund for the customer (see screenshot) in the requested amount and worked with the operator to make certain this issue will not arise again.  

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