ComplaintsforGreenix Pest Control

• Initial Complaint

  09/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Good afternoon,My name is **** ******. I received an email from ********************** regarding a collections attempt on behalf of Greenix Pest Control account #******; agency account number *********** canceled my subscription within the 3 business day policy from the "special" promotion thatwas offered when a Greenix employee spoke with me at my home going door to door, but am still charged a monthly subscription fee despite no further services provided. Greenix provided a one time basic treatment for $120, and notified me there is a monthly subscription unless canceled within3 business day. They treated my yard on 5/2/24, but the results were poor as it was raining the first treatment. I called to cancel within the 3 business days, and they offered to come out again and treat my home, which they did on 5/13/24, again in the rain, and again with poor results. I called and canceled my membership within 3 business days of the 2nd treatment, as I was told that the 3 day window would renew since the first treatment was ineffective. Greenix continued to charge me even though NO FURTHER SERVICES HAVE BEEN PROVIDED beyond the "GreenGuard Basic Initial PC" and my attempt to cancel the subscription. I continue to receive emails and phone calls regarding the "amount owed" totaling $159.95. My credit is now at risk of being affected which has prompted me to open this complaint. Thank you,**** ******

  

  Business response

  09/24/2024

  Thank you for bringing this matter to our attention. We truly apologize for any frustration or inconvenience experienced. We have thoroughly reviewed ****** account and our resolution has been communicated with him via email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer response

  09/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. Greenix responded promptly and corrected the balance on my account. Thank you.
  
  Regards,
  
  **** ******

• Initial Complaint

  09/17/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We signed up for a 12 month / 12 appointment contract on the basis of understanding that we could cancel at anytime without a fee. We agree on 100 dollars for the first service and 79 dollars for the following appointments. We have reached out to cancel on multiple occasions to which nothing has happened and we have been charged 100 dollars on 2 separate occasions. Upon calling and finding out we now have to pay an additional 299 to cancel as well as being charged for an appointment that hasn't happened. What is being told by the door to door salesmen's and what the contract ends up being is completely different. All I'd like is to be released from this contract and to not be contacted further.

  

  Business response

  09/23/2024

  Thank you for bringing this matter to our attention. We hold all of our representatives to a high standard of transparency and regret if this was not displayed in your experience. We are pleased to confirm that a resolution has been met at this time. Thank you again for sharing your feedback. We value your input and will use it to enhance our service and improve our overall customer experience.

  Customer response

  09/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint as long as they hold there end of the bargain. 
  
  Regards,
  
  ***** *********

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Have a wasp and hornet issue. Tech came out to my house with a small dust pump and sprayed 4 pumps of dust on 1 side of my small gazebo. I was told that they would treat the entire yard. The tech told me that he couldn't service my yard fully because he has back problems. They still charged me. The tech begged me to leave him a good review because he has a child and he's still learning his job. I called and requested another tech to come out and service my yard correctly. A different tech came out a week later with the same small hand held dust pump and essentially did the same thing. I have had no results. I called them to cancel any further services. They are trying to charge me an additional cancelation fee of $270. Poor service and untrained unprotected technicians.

  

  Business response

  09/20/2024

  Thank you for bringing this matter to our attention. We truly value this feedback, as it helps us improve our services. We're sorry to hear about the issues you've encountered and can assure you that the issues mentioned have been addressed internally. We are pleased to confirm that resolution has been met with ******. If there are any additional questions or concerns, please don't hesitate to contact us directly. 

  Customer response

  09/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *******************************

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 31, 2024 Greenix came to my home and put black boxes around my home and put traps in my gameroom and laundry room to get rid of rodents. On August 9, Greenix came back and checked the black boxes and said the rodents had eaten a little bit of the poison in one of the black boxes. The situation got worse. The rodents were now in the kitchen. I called Greenix and the earliest appointment Greenix had to get rid of the rodents in the kitchen was scheduled for September 9 between 12-2. During that scheduled time, I had to use the restroom. When I came out, I checked my voice mail on my landline. Greenix technician had called and told me to call back but left no phone number. I called the main office and was told the service technician called the office and told them to reschedule it. I was told that the office tried to text the technician but he did not respond to the texts. The technician stood me up. The Greenix office rescheduled the appointment for September 13 between 3-4. I told the office that I didn't want the technician to call me beforehand but just to come. The rodent situation was getting even worse because now the rodents were in my dining room. On September 13, Greenix stood me up. I called Greenix up and they said they didn't know why the technician didn't come at the scheduled time and they rescheduled the appointment for September 16 between 12-2. On September 16, Greenix stood me up again for the third time. I called Greenix and they rescheduled the appointment for September 20 between 12-2. I asked for the manager of the technicians. Greenix said they could not give out his name but did I want to speak to a billing manager instead? When I said "no" they hung up on me. I have paid Greenix money and they are refusing to provide the service.

  

  Business response

  09/20/2024

  Thank you for bringing this matter to our attention. We understand the importance of timely service and the frustration this situation has caused. While we regret any inconvenience, were pleased to confirm that a resolution has been reached. We will continue to closely monitor ********** services and maintain consistent communication with her. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  09/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Boy came to house selling pest control services via Greenix. Husband and I signed contract for 12 months on 7/11/2024 for monthly services. We have had no services in August or September but charged for both months. I have reached out via email (9/11/24) and continued to call the number listed but no one answers. I have attached initial contract and two receipts for charges in August and September. Under general terms of contract: Your technician will provide you with advanced notice (via phone, text, or email) of the date he or she will be at your home for a Service. In the event you are not home for a scheduled Service, your technician will service all accessible areas around your home. **this has not taken place for either months**Service notifications will be left at your home or sent to you via email or text.The actual date of each Service may vary based on the unique needs of your home and your service technician's expert judgment. We estimate that we will provide industry recommended Services on a quarterly basis for your home **there has been no service notification for either months**

  

  Business response

  09/16/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion and any inconvenience caused. After reviewing the account, it appears that ****** signed up for quarterly services rather than monthly. The miscommunication regarding your service frequency will be addressed internally. At this time, we can confirm that this matter has been resolved. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer response

  09/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *******************************

• Initial Complaint

  09/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The date of service was 8.9.24. I paid ****** in total. I called for a hornet's nest removal. Tech told me (after speaking to supervisor) would charge $76.00 for hornet's nest and setting rodent bait traps. It would then be $40.00 every 90 days for tech to come out and check traps. The original offer was much higher but they agreed to this amount per Sai's supervisor over the phone. I signed a contract but never received a copy. The contract was on the tech's phone. I was then billed $75.60 and $286.20 on 8.20.24. They have billed me an additional $286.20 in total. It should be noted that the hornet's nest was not fully removed on the first visit. I spoke with ******* a supervisor on the phone who said they would send someone out no charge to complete the work. The second tech came but could not perform the task because he claimed he had faulty equipment. They sent a third tech out who did perform the service but I had to provide a step ladder for each of the tech's who came out. I have called the numbers listed many times requesting that I be credited for my overpayment. I have also emailed. The original email that I was receiving correspondences now bounces back to me-no email address found. When I talked to a *** today (***) he said he would have ******** (in accounts) call me. I had talked to her previously and she apologized and said she would actually credit me $40.00 for my inconvenience. Instead, she charged me an additional $286.00. *** also said he would send me a copy of the contract but I did not receive it. I told him this twice while I was on the phone with him. He asked me to check my spam. I still have not received a copy of the contract since I signed it on 8.9.24.

  

  Business response

  09/23/2024

  Thank you for bringing this matter to our attention. We understand how frustrating this situation has been, and we sincerely apologize for any inconvenience caused. We take these concerns seriously and have spoken with ***, confirming a resolution. If theres anything further we can assist with, please dont hesitate to contact us directly. We value your feedback and will use it to improve the experience for all our customers.

  Customer response

  09/24/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22267682
  
  I am rejecting this response because: 
  Once I receive my reimbursement I will accept their response.  They said to give them 7-10 business days.  

  
  Regards,
  
  *** *******

• Initial Complaint

  09/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  A representative came to our home in August 2024. It was explained to me that the service would be monthly (except for two months over the winter). I signed up thinking it would be good since the products were all natural and we have two dogs. Fast forward to September 2024 and I get charged $99.00 for service. No one came to our property to provide any service and I still got charged. Called to cancel service - who wants to pay a monthly fee when nothing has been provided. They stated cause I signed a contract I would have to pay the cancellation fee. I feel they were not honest when presenting the information - the monthly treatment is not really monthly even though you have to pay each month. I felt pressured to sign the document electronically as the service team is just down the street and will be over soon to begin the treatments. I did not ask for the $99.00 charge to be refunded - just cancel the service without charge but no the account manager stated that cannot be done - yes it can, they just chose not to and charged $349.00. Do not trust this company!

  

  Business response

  09/16/2024

  Thank you for bringing this matter to our attention. We understand the frustration experienced and apologize for any miscommunication. We can confirm that the issue was reviewed and resolved with **** on the same day this complaint was filed. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 
  

  Customer response

  09/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***********************

• Initial Complaint

  09/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Greenix is trying to double bill and claiming past due invoice for a payment that was already made.On 23May24, Insight notified me that my account was past due. The last service provided by Insight was 30Apr24. I attempted to pay the invoice online, but was unable to do so due to the website setup. I called and was informed that the website was being worked on. After I was notified that it was working again, on 29Jun24 I made the payment that was due, of $147. I received a receipt and the charge went through on my credit card.14Jun24, I received a notification that Insight transitioned to Greenix.Since July 31, I have received 15 phone calls, 18 text messages and 20 emails from Greenix claiming I have an outstanding unpaid balance of $196. No service has been provided by Greenix. They sent me to a collections agency. Several tickets have been initiated to look into the situation, but no resolution has been communicated. I have submitted 5 emails, with no response, beyond the automated email response from the first email. I have sent them the proof of payment from my bank. They need to acknowledge payment made and stop trying to collect money I have already paid. They need to waive the additional charge they added to the Insight balance, as that was for services that were not provided. They need to stop harassing me for money I do not owe them. Once this is resolved, I want no further contact with Greenix.

  

  Business response

  09/11/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the situation and understand your frustration regarding the communication you have received. After reviewing your account and speaking with you directly, we are pleased to confirm that the issue has been resolved. We acknowledge the concerns and we appreciate your patience while we worked through the details. If there are any additional questions, please don't hesitate to reach out to us directly. 

  Customer response

  09/11/2024

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. They have ended contact and cleared the balance on the account. 
  
  Regards,
  
  ***************************

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 30 Aug 24 I realized I had wasps coming in and out of my outside wall of my residence. I contacted Greenix and spoke with a person who told me the earliest they could come out was 03 Sept 24 between 9am and 130pm because of the holiday weekend and to set that date I would have to pay $39 which I did, plus $245 on the day of service for the service. On 03 Sept 24 at 2pm no one had arrived so I called Greenix to find out a status I waited on hold for 15min. At that time I was told my appt was on the 5th and not the 3rd. I responded and said no it was set for the 3rd and I didnt want to wait that long and I took off work to be here, I wrote the date down and I would not have waited until the 5th. I asked to speak to a manager. I waited on hold for 40 min for manager ******************* at which time he asked to put me on hold for 12 min trying to get someone to come out that day. ************* came back and told me there was nothing they could do. I explained this was unexceptable I took off work I want a refund of my $39 and cancel all future with Greenix. Today 05 Sept 24 I recieved a text from **** of Greenix stating he was on his way. I called **** and explained the previous situation and he was not to come to my residence. **** told me I would have to call the office or they would keep rescheduling the appointment. I told ********** didnt agree to this appointment I already spoke to a manger and Im telling him now, **** again told me I still needed to call the office. I have not recieved a refund as of yet.

  

  Business response

  09/10/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience and frustration this situation has caused, especially after you took time off work. We understand how disappointing this must have been. Our team has reviewed your account and can confirm that the holding fee was refunded on September 6th. If you have any further questions or concerns, please don't hesitate to reach out to us directly. 

  Customer response

  09/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *************************

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed a 1 yr contract July 2023 I never renewed it and told the last exterminator that came to my house my contract was ending and I didn't want to continue services. They are still pulling money out of my account past the contract and keep telling me how sorry they are and the account manager is too busy and can't talk with me to fix this issue. I want my service canceled and my money refunded

  

  Business response

  09/10/2024

  Thank you for bringing this matter to our attention. We genuinely apologize for any miscommunication and frustration experienced through this process. Our team has made contact with ******* and can confirm resolution of this matter. If there are any additional questions or concerns, please don't hesitate to contact us directly. 

  Customer response

  09/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩