ComplaintsforGreenix Pest Control

• Initial Complaint

  09/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Good afternoon,My name is **** ******. I received an email from ********************** regarding a collections attempt on behalf of Greenix Pest Control account #******; agency account number *********** canceled my subscription within the 3 business day policy from the "special" promotion thatwas offered when a Greenix employee spoke with me at my home going door to door, but am still charged a monthly subscription fee despite no further services provided. Greenix provided a one time basic treatment for $120, and notified me there is a monthly subscription unless canceled within3 business day. They treated my yard on 5/2/24, but the results were poor as it was raining the first treatment. I called to cancel within the 3 business days, and they offered to come out again and treat my home, which they did on 5/13/24, again in the rain, and again with poor results. I called and canceled my membership within 3 business days of the 2nd treatment, as I was told that the 3 day window would renew since the first treatment was ineffective. Greenix continued to charge me even though NO FURTHER SERVICES HAVE BEEN PROVIDED beyond the "GreenGuard Basic Initial PC" and my attempt to cancel the subscription. I continue to receive emails and phone calls regarding the "amount owed" totaling $159.95. My credit is now at risk of being affected which has prompted me to open this complaint. Thank you,**** ******

  

  Business response

  09/24/2024

  Thank you for bringing this matter to our attention. We truly apologize for any frustration or inconvenience experienced. We have thoroughly reviewed ****** account and our resolution has been communicated with him via email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer response

  09/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. Greenix responded promptly and corrected the balance on my account. Thank you.
  
  Regards,
  
  **** ******

• Initial Complaint

  09/17/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We signed up for a 12 month / 12 appointment contract on the basis of understanding that we could cancel at anytime without a fee. We agree on 100 dollars for the first service and 79 dollars for the following appointments. We have reached out to cancel on multiple occasions to which nothing has happened and we have been charged 100 dollars on 2 separate occasions. Upon calling and finding out we now have to pay an additional 299 to cancel as well as being charged for an appointment that hasn't happened. What is being told by the door to door salesmen's and what the contract ends up being is completely different. All I'd like is to be released from this contract and to not be contacted further.

  

  Business response

  09/23/2024

  Thank you for bringing this matter to our attention. We hold all of our representatives to a high standard of transparency and regret if this was not displayed in your experience. We are pleased to confirm that a resolution has been met at this time. Thank you again for sharing your feedback. We value your input and will use it to enhance our service and improve our overall customer experience.

  Customer response

  09/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint as long as they hold there end of the bargain. 
  
  Regards,
  
  ***** *********

• Initial Complaint

  09/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were told by salesman that if we were unhappy at any time, they would send someone out the next day to treat area again. Treatments were completely ineffective. When we called we were told a manager would come out and personally take care of the problem. Next day a kid who appeared to be 16 showed up and asked what the problem was. He had no idea of what our complaint was. He goes to his truck, talks on his phone for a long time and then tells us that his manager said that they cannot re-spray because in ** it is against the law to spray within 30 of an application. NEVER were we told of this when we signed up. This company is completely fraudulent and we are extremely sorry to have gotten involved with them.

  

  Business response

  09/23/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration or inconvenience experienced during your time with us. After reviewing your account, we can confirm that four services were provided, including the use of an alternate product at your last service to address the specific issue mentioned. Regarding the concern of being unable to reapply product within a certain time frame, we adhere to all local regulations as well as guidelines provided by the manufacturers of our products. As a gesture of goodwill, we have removed the early termination fee from your account. However, as four services were completed, we are unable to waive the full balance. If you have any additional questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  09/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Have had insight for a decade. Had to try and schedule three times with this transition to finally get someone out for quarterly visit, it's been two weeks later clearly they used nothing and just swept. Given the toxic element to the service, I ****'t trust this company for further service and want a full refund. I never had this problem with insight ever in literally over a DECADE ************ is fraudulent period.

  

  Business response

  09/20/2024

  Thank you for bringing this matter to our attention. We understand ********* concerns and apologize for any inconvenience during the transition. We're pleased to confirm that the matter has been addressed. ********* satisfaction is our top priority, and we appreciate her understanding as we work to exceed your expectations. If there are additional questions or concerns, please reach out to us directly.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/27/24 I entered an agreement to have Greenix come out to evaluate a problem that I had regarding a mouse that I would see on occasion that had entered my home. The were timely in answering the phone and talking me into an agreement to have someone come out to set traps etc. Someone came out but never entered my house and only set out four traps outside. I called back In September and told them that I had work done around my house and one of the brick layers found the entry place and that I no longer wanted or needed the service. The representative transferred me to another person who told me that instead of coming out every three months they would come out every two months and that I should keep the service because the cold weather was coming and there still might be a chance that I would have a problem. He scheduled someone to come out on 9/13/24. I reluctantly agreed, however on 9/13 the Tech was ridiculously late. I called and called and he said that he had a late start and would be out later that day. I texted back and told him that if he could not come out by 7PM then don't come at all. I called back today, and even as I am typing this I have been on hold for over 40 minutes. THIS COMPANY IS THE WORST!!!!!! I want out of this contract now and expect a full and complete REFUND!!!!

  

  Business response

  09/20/2024

  Thank you for bringing this matter to our attention. We truly apologize for any inconvenience you experienced with our service. We can confirm that your early termination fee has already been waived, and one month of billing has been refunded as part of the resolution. Unfortunately, we are unable to proceed with a full refund as service was rendered and we have a signed agreement on file. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Have a wasp and hornet issue. Tech came out to my house with a small dust pump and sprayed 4 pumps of dust on 1 side of my small gazebo. I was told that they would treat the entire yard. The tech told me that he couldn't service my yard fully because he has back problems. They still charged me. The tech begged me to leave him a good review because he has a child and he's still learning his job. I called and requested another tech to come out and service my yard correctly. A different tech came out a week later with the same small hand held dust pump and essentially did the same thing. I have had no results. I called them to cancel any further services. They are trying to charge me an additional cancelation fee of $270. Poor service and untrained unprotected technicians.

  

  Business response

  09/20/2024

  Thank you for bringing this matter to our attention. We truly value this feedback, as it helps us improve our services. We're sorry to hear about the issues you've encountered and can assure you that the issues mentioned have been addressed internally. We are pleased to confirm that resolution has been met with ******. If there are any additional questions or concerns, please don't hesitate to contact us directly. 

  Customer response

  09/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *******************************

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 31, 2024 Greenix came to my home and put black boxes around my home and put traps in my gameroom and laundry room to get rid of rodents. On August 9, Greenix came back and checked the black boxes and said the rodents had eaten a little bit of the poison in one of the black boxes. The situation got worse. The rodents were now in the kitchen. I called Greenix and the earliest appointment Greenix had to get rid of the rodents in the kitchen was scheduled for September 9 between 12-2. During that scheduled time, I had to use the restroom. When I came out, I checked my voice mail on my landline. Greenix technician had called and told me to call back but left no phone number. I called the main office and was told the service technician called the office and told them to reschedule it. I was told that the office tried to text the technician but he did not respond to the texts. The technician stood me up. The Greenix office rescheduled the appointment for September 13 between 3-4. I told the office that I didn't want the technician to call me beforehand but just to come. The rodent situation was getting even worse because now the rodents were in my dining room. On September 13, Greenix stood me up. I called Greenix up and they said they didn't know why the technician didn't come at the scheduled time and they rescheduled the appointment for September 16 between 12-2. On September 16, Greenix stood me up again for the third time. I called Greenix and they rescheduled the appointment for September 20 between 12-2. I asked for the manager of the technicians. Greenix said they could not give out his name but did I want to speak to a billing manager instead? When I said "no" they hung up on me. I have paid Greenix money and they are refusing to provide the service.

  

  Business response

  09/20/2024

  Thank you for bringing this matter to our attention. We understand the importance of timely service and the frustration this situation has caused. While we regret any inconvenience, were pleased to confirm that a resolution has been reached. We will continue to closely monitor ********** services and maintain consistent communication with her. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to express my deep disappointment with the service I received from Greenix. Two weeks ago, I spotted a mouse in my kitchen and contacted Greenix for pest control services. I was sold a plan (Plan A) and was under the impression it covered comprehensive pest control. The technician who came to my house mentioned there were holes around the exterior that needed sealing, which would cost an additional $70. I agreed and paid this amount immediately.However, I later discovered that what I paid was part of a different plan (******), which comes with a recurring monthly fee of $90, something that was not made clear during the initial discussion. The technician also inspected the interior of my house and reported no signs of mice.This morning, I found clear evidence of mice inside my home, which contradicted what the technician had reported. When I contacted Greenix again, I was told that the plans I purchased only covered the exterior and not the interior of my home. They then informed me that I would need to purchase another plan for interior coverage, costing $150 initially and $50 per weeka significant increase from what was originally communicated. I had explicitly asked during the initial quote whether the plan covered everything inside my home, and I was assured that it did, except for termites. When I brought up these discrepancies over the phone, the representative hung up on me.I **** scammed and misled by Greenix's confusing plans, hidden fees, and lack of transparency. The service I received was far from what I was promised, and my attempts to resolve these issues have been met with poor customer service and dismissive attitudes. I am seeking a resolution that addresses these miscommunications and the unnecessary charges I have incurred.

  

  Business response

  09/20/2024

  Thank you for bringing this matter to our attention. We are genuinely sorry for any miscommunication and missed expectations that may have occurred. Were pleased to confirm that a resolution has been reached with the customer at this time. We will continue to monitor his services to ensure everything is aligned with his expectations moving forward. If there are any additional questions or concerns, please don't hesitate to contact us directly.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a 12 month contract with Greenix pest control for an ant issue. The agreement included indoor AND outdoor treatment. In that 12 months the employee only entered my home 1 time. When approached a time he came he said "you don't need indoor treatment" I explained I was still seeing ants indoors. He then said maybe he would have time next time. OK fine. I called about this issue. It was never resolved and I've been since told that employee is no longer with the company. Fast forward to a year....my contract is up and I no longer wish to move forward. I can to cancel. I am pushed and pushed after refusing twice for some VIP treatment free of charge. I ask to make sure my 12 month contract is still being cancelled and I will not be charger any longer....she says yes. VIP treatment employee comes......at a completely different day and time that I'm scheduled for and I'm not home.....they proceed to do so called VIP treatment outside only even though I said not to. This was is july. Anyway......I get a text this morning that they are coming to do a treatment???? I obviously did not schedule anything since I was told that my contract was cancelled and I was no longer paying. So I call. I've been being charged this entire time. 3 months. WITHOUT MY PERMISSION. I never renewed anything. In fact the opposite!!!! I'm still currently on hold.....waiting for another department to handle. For going on 33 minutes!! I do not recommend this company even 1%. Still have an ant issue. They illegally take your money. Cone to your house and basically do nothing for a SOLID YEAR!!!!

  

  Business response

  09/20/2024

  Thank you for bringing this matter to our attention. We understand how frustrating this experience must have been, and we sincerely apologize for the extended hold time while you were waiting to speak with a manager. Were glad to confirm that the issue was resolved during your call. Should you have any further concerns, please feel free to reach out to us directly.

• Initial Complaint

  09/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Boy came to house selling pest control services via Greenix. Husband and I signed contract for 12 months on 7/11/2024 for monthly services. We have had no services in August or September but charged for both months. I have reached out via email (9/11/24) and continued to call the number listed but no one answers. I have attached initial contract and two receipts for charges in August and September. Under general terms of contract: Your technician will provide you with advanced notice (via phone, text, or email) of the date he or she will be at your home for a Service. In the event you are not home for a scheduled Service, your technician will service all accessible areas around your home. **this has not taken place for either months**Service notifications will be left at your home or sent to you via email or text.The actual date of each Service may vary based on the unique needs of your home and your service technician's expert judgment. We estimate that we will provide industry recommended Services on a quarterly basis for your home **there has been no service notification for either months**

  

  Business response

  09/16/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion and any inconvenience caused. After reviewing the account, it appears that ****** signed up for quarterly services rather than monthly. The miscommunication regarding your service frequency will be addressed internally. At this time, we can confirm that this matter has been resolved. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer response

  09/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩