Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  2700 W 21st St Ste 11 Erie, PA 16506

  
• 

  Greenix Pest Control

  300 Delaware Ave Ste 2215 Wilmington, DE 19801

  
• 

  Greenix Pest Control Dayton

  11 W. Monument Ave., Ste. 412 Dayton, OH 45402

  
• 

  Greenix Pest Control Centerville

  934 Senate Dr Centerville, OH 45459

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of this year, a salesman from Greenix hamed **** ****** came to our door after he was scouting our neighborhood on a hoverboard and sold us on a mosquito control service as we were having a huge issue with mosquitos. His sales pitch was ******* yet deceitful because he said he just signed our neighbors up for services for the same issue and then said he would service us on the same days as our neighbors. **** handed us an iPad and had us sign and initial for mosquito treatments but failed to tell us about the monthly fee coverage and that we'd be under a contract. After the first application, the mosquitos actually got worse and we called and someone came out and serviced us again. It turned out our neighbors were having the same issues. My husband had to watch the tech apply the application and had to ask them to respray because they were missing large areas in our back yard. A week later another *** came to our door and said he was the new *** for the area and that **** was no longer our ***. We told him our concerns/complaints and he directed us to call the office to schedule another application. I called the customer service number to ********************** in September to cancel the servcice and spoke to someone oversees who said we were under contract and would be charged $350 to cancel. Based on my research and talking to friends with legal experience, we were told that there are some door to door pest control companies that violate customer protection laws especially when pressuring homeowners to sign forms without proper disclosures that customers are signing contracts. I have read the reviews from other Greenix pest control customers, and it seems most if not all customers have had or are having the same complaints as my husband and I are having with Greenix

  

  Business Response

  Date: 12/08/2025

  Thank you for bringing this to our attention. We appreciate *** for provider her experience. We are happy to relay that our team was able to get in contact with *** and Mrs. ******* directly and have come to an agreeable resolution on 12/8/2025.. 

  Customer Answer

  Date: 12/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *** *******

  Customer Answer

  Date: 12/08/2025

  I have accepted resolution Greenix thank you

• Initial Complaint

  Date:11/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/11/2025 per Greenix representative ****** after spending an hour and 1/2 on the phone released us from our unknown service agreement. Never received a service agreement and had no clue we even had an agreement. No further money owed. We had paid $100 in July and $69.99 per month with no further communication nor any further services provided by Greenix. Now they are continually harassing me for a $299 cancelation fee. Phone calls, text messages and emails. ****** confirmed there was no further money owed. Found out the salesperson was unlicensed and the technician in not trained to use these "chemicals" which I was told they were natural plant based environmentally safe. I highly doubt that now. The harassment needs to stop. This company is so unethical and should not even be allowed to be in business. I do not want them contacting me nor impacting my credit on a bill that I do not owe.

  

  Business Response

  Date: 12/01/2025

  Thank you for allowing us the opportunity to address Michelles concerns. We have reviewed her complaint and account history. While we were not able to confirm that a verbal agreement to waive the early termination fee was made at the time her account was closed, we have proactively reached out to ******** to resolve the matter. We have also invited her to contact us directly with any further questions or to discuss her experience.

  Customer Answer

  Date: 12/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:11/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for greenix pest control on July 23, 2025. I was advised at the time of sign up that I was not charged an onboarding charge and I had the ability to cancel anytime waiving the 349 dollar fee. Now I am dissatisfied with their service they have failed to show up to complete services and the services they have completed have not worked. I called today and they stated there is no such thing and the person who came door to door is not allowed to alter said contract and change those fees. I would have never signed up unless I have those fees waived. He also had me sign a contract on his iPad which is no where to be found I want to cancel without being charged the 349

  

  Business Response

  Date: 12/02/2025

  Thank you for bringing this to our attention. We appreciate ******* for providing his feedback and providing us the opportunity to address his concerns. We are happy to relay that a member of our team was able to get in contact with ******* directly and were able to come to an agreeable resolution. 

  Customer Answer

  Date: 12/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:11/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30th 2025 a representative of Greenix came to my door to sell pest control and offered a three treatments for wasps for $150.00 over the summer. I agreed to a payment of $150.00 on my credit card. I was told the services would be charged from my card when completed for $50.00 for a total of the $150.00 for the three services. I received one service in July. In late September I noticed automatic withdrawals of $50.00 to Greenix, in addition to the $150.00, were being made from my credit card. I contacted Greenix and was told I had signed an agreement for 12 months of service at $50.00 per month and that if I wanted to cancel I would have to pay a termination fee of $249.00. I asked that the alleged contract be cancelled and the automatic withdrawals that I hadnt agreed t be stopped. The automatic withdrawals were stopped but the alleged contract has not been stopped. Greenix informed me that if I didnt make payments and the contact was canceled, Id be sent to collection for unpaid bills and termination fees. Im receiving texts and email for past due payments from Greenix for services I never received or agreed too. All transactions were made on an iPad and box initialed. No paper contract was ever sent to me until after I made my complaint to Greenix. I received a 6 page single spaced form which I saw for the first time in October. Greenix is harassing me for payments and has not cancelled the so called contract. I believe they are racking up charges and termination fees to force collection and coerce more money from me.

  

  Business Response

  Date: 11/26/2025

  Thank you for bringing this to our attention. We appreciate ******* for providing her feedback and is something we take very seriously. We are happy to inform that ******* was able to speak with a member of our team directly and were able to come to an agreeable resolution on 11/10/2025

• Initial Complaint

  Date:11/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up, the lady specifically promised that spiders were something they were great at eliminating. She said they make sure all webs are knocked down, and that all window ***** are wiped and sprayed clean each visit. After four monthly treatments, the spiders are actually worse than before.On the day they were supposed to come out, it was pouring rain. I called to cancel, and was told they were still coming anyway. I explained that the treatment would just wash away, and they agreedbut said they still had to come out. Why would a company knowingly service in conditions where the product wont even work? And they wont come back to re-service it either.They also refuse to refund or honor the promises they made when I signed up.Overall, a horrible company. I do not recommend them at all.Customer service is absolutely pathetic.

  

  Business Response

  Date: 11/24/2025

  Thank you for bringing this to our attention. We appreciate ******* for her feedback, we are happy to rely a member of our team was able to speak with ******* directly and were able to come to an agreeable resolution on 11/24/25.

• Initial Complaint

  Date:11/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix Dispute I was contacted at my home and solicited for and signed a contract that I was not able to see and read at the time I signed it. I was promised certain services. I was told a number of neighbors were using them and talked to my neighbor that supposed was there customer and they also canceled. I was provided 1 day of service. I tried texting and calling numerous times since August 15th and no response. I have been charged for initial call of $149. They have since charged me 3 times of ***** and have not received any service. I talked to them today for refund. I told **** that I wanted the charged refunded since I have not received the level of service I was promised and she told me over the phone I was entitled to, since I was still seeing spiders, etc. I did not agree to cancelation, since I wanted to speak to someone else. She canceled the service and charged my account 299 today. I think they have scammed others in the same way. I want all amounts refunded except the first payment. they have charged my card $657.97 and I only received 1 treatment.

  

  Business Response

  Date: 11/24/2025

  Thank you for bringing this to our attention. We appreciate **** for providing her feedback. We are happy to inform that **** was able to speak with a member of our team and were able to come to an agreeable resolution on 11/24/25. 

  Customer Answer

  Date: 12/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.

  **************

  ********, **** 24159007

  Greenix Pest Control

  Dec 4, 2025 10:30 AM

  1

  
  
  Regards,
  
  **** ********

• Initial Complaint

  Date:11/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door salesmen came on Aug. 9 and offered a discounted rate of $100 to treat for outdoor insects. I agreed. He explained that mosquito treatment was not included in the base discounted rate but could be added for an additional $69.99. I again agreed. I was handed an electronic tablet to sign. At no point was an extended service contract mentioned. It was only after I was billed a fourth time on Nov. 11 that decided to call the company and inquire. The first representative I spoke with told me I was under contract. I asked for a copy of the contract and it was sent immediately via email. The contract contained no signature and what appeared to be forged initials. At no point did I ever have an interest in an extended service agreement so I did not knowingly agree to this contract. The first representative transferred me to a manager named "***." When I explained that I did not agree to this contract and wanted it cancelled she put me on hold for over 40 minutes. I stayed on the line. Eventually she came back and said the contract was cancelled. I asked about a refund of the most recent payment (for which I received nothing in return) and was told she could not do that.

  

  Business Response

  Date: 11/20/2025

  We appreciate this matter being brought to our attention. Upon receiving this complaint, we reached out directly to **** to review his account, clarify the services that were completed, and address the concerns he raised regarding his agreement and billing. We appreciate him taking the time to speak with us, and we are glad to confirm that we were able to reach a resolution together. Greenix remains committed to transparent communication and ensuring our customers feel heard and supported.

  Customer Answer

  Date: 11/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** *********

• Initial Complaint

  Date:11/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Greenix on August 28th. Because I had Sugar ants on my kitchen counters.They said the first treatment would be the foundation of the house. I asked him about harmful ingredients because I have 3 dogs. He said no worries. When it dries after half hour he said it would be fine. The first appointment and treatment was $54.04. The second treament if needed was free.I called them back about 3 days later saying that I still see a few of them. They sent someone over and put some kind of white little gel from like a small spackle gun. That did the job. I called to cancel because I didn't need more services from them. They said you can't cancel it that they need to keep giving me reoccuring services. I said I don't need anything. They said then we have to charge the canceling fee of $269.23. For the remaining balalce. I have never run into this problem before from any type of services before. I will dispute this charge from my ************ i will also call the BBB tomorrow..

  

  Business Response

  Date: 11/21/2025

  Thank you for bringing this matter to our attention. Our records show that the services and associated terms, including ongoing service frequency and the applicable cancellation fee, were communicated at the time of enrollment. That said, we understand that misunderstandings can occur, and we always prioritize customer goodwill. A member of our team has since spoken directly with *****, reviewed her concerns, and worked with her toward a satisfactory resolution.

• Initial Complaint

  Date:11/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix Pest Control Company was knocking in our neighborhood on July 7th 2025. I was asked to sign on for a preliminary treatment plan and payed $108.00 that day. The guy came out a few days later and asked what he was supposed to do. I was a lil dumbfounded they sent someone with no info and on top of that I was speaking to him thru a camera system. Needless to say that treatment didnt help a thing and I called a few weeks later to cancel. Months after they sent me a bill for $679. I called telling them I canceled and I'm not paying a dime more. They then wanted to add a $299.00 cancelation fee! This company is a scam and unbelievable I'd be asking to pay for services I never received.

  

  Business Response

  Date: 11/20/2025

  We appreciate this matter being brought to our attention and for the opportunity to respond. A member of our team spoke with ****** on November 12th, and based on that conversation, it appears his concerns were resolved at that time. If there are any remaining questions or issues he would like us to review, we are more than happy to assist further and ensure the matter is fully addressed. 

• Initial Complaint

  Date:11/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control of my yard, and was told by the Greenix customer service that that was not a problem, so the first time the technician came out he said he was at my house to spray the outside and insi of my house-which I already paid for! I said, that is not what I signed up for, but since I paid for it, go ahead, I called and I tried to speak to someone and no one answered.

  I printed out the paperwork that was in my contract because that was the only way the contract said I could cancel. I mailed my cancellation request, then a month later they called me saying I owed them money, I said no I canceled, they said oh you were supposed to call, I said no, thats not what your contract said, but I said, Im cancelling so theres nothing more to discuss, and these people never came back out since the first treatment, which was just a guys swatting at some cob webs!!!!!!

  The female customer service representative kept putting me on hold saying she needed a supervisor and they were all in a meeting, I was on the phone with this person for an hour, I told her I can not stay on the phone any longer and that theres nothing more to discuss and I hung up.

  I dont know what more they want, theyve performed no service since the first-which I paid too much for, I did everything I supposed to, I owe them nothing, they owe me the respect of not trying to continue to try and scam me and take money, now they sent my account to a collector-via email, the email looks shady, I dont trust is, but Im going g to reply to them via mail and dispute this ridiculous, fake, account, please help!!

  

  Business Response

  Date: 11/11/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to receive and address *******'s concerns. We are pleased to confirm that a member of our team has made direct contact with *******, resolving the matter to her satisfaction. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 11/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* ****