ComplaintsforGreenix Pest Control

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Scheduled Service with Greenix for Wasp/Hornet nest removal and post treatment to prevent reoccurrence of nest. I was charged for the service that was not completed. When I contacted the company, I was told service was completed. I had been home the whole time and no one came to my house to do the service. I am having difficulty getting my money refunded.

  

  Business response

  08/23/2024

  Thank you for bringing this matter to our attention. Our team returned to ********'s residence today and completed an additional appointment. We have also verified with ******** that her concerns have been resolved. If there are any additional questions or concerns, please don't hesitate to reach out to us.

  Customer response

  08/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *******************************

• Initial Complaint

  08/19/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My contract (which was not transparent and was overpriced) has come to an end, and I want to cancel my service.The account manager refused to cancel my service, and just kept asking what he could do to make it right, and then put me on an indefinite hold.

  

  Business response

  08/23/2024

  Thank you for bringing this matter to our attention. We apologize for any inconvenience experienced while speaking with our team. We have confirmed that ****'s account was closed on the same date this complaint was filed. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer response

  08/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *****************************

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Greenix sales *** came to my home on 8/09/2024 offering services. Was originally told that we use another company for services and we're not interested. Continued having a conversation, my wife then left due to having to work. I continued listening to what she had to offer, and agreed to rodent baiting service of a one time service. Was told this would be $100 and gave my credit card info for this charge. I was told they would come the following Monday to provide the service and then they would come a few days later to check the rodent traps. Employee returned to my home at around 830 in the evening and performed what I thought was the rodent baiting service, said they would return Monday to check the traps and left. It is now Thursday and no one has been to the home to check the traps. I looked in my email to ensure I understood the service correctly prior to calling and I realized I'd been lied too. This was apparently not a one time service but an 18 month contract with services every 3 months, a 3 day cancelation period, and 2 services rather than the one I had agreed too. When my wife called to ask about these issues and disc***ancies with what we were told, the ***resentative with account services told her that "well, your husband signed a contract that specifies the 18 month contract and the 3 day cancelation and the services signed up for." He finally agreed after much discussion about coercion and lying to decrease my contract to 12 months and reduce it to only the one service agreed upon and refused to do anything else. This is extremely unprofessional and a terrible way to run a business. When a customer agrees to one thing and then gets signed up for an entirely different thing, something is wrong.

  

  Business response

  08/21/2024

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address these concerns and apologize for any inconvenience. For clarity, Greenix does not provide a one time rodent baiting service. Our rodent baiting services are designed for long term prevention and require additional follow up services for effectiveness. Unfortunately, we have been unable to reach *** directly. However, we have communicated our proposed resolution with him via email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer response

  08/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *************

• Initial Complaint

  08/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I just realized that Greenix has been overcharging me and I have signed up with another company. Accordingly, I called them to cancel my account. Since I have been with them for over five years, I am not breaking any contracts and I don't owe them any money. Moreover, I am not asking for any credits or refunds. All I was asking is to cancel my service. After calling them the second time and talked to a live person, I was told that I had to talk to an account manager. Therefore, they connected me to their account manager, *******************. When I told him that I wanted my service cancelled, he kept dragging the conversation. I repeatedly asked him to just cancel my service; however, he kept talking slowly and dragged the conversation. I finally got extremely frustrated and I hung up the phone. I then followed up with an email to confirm the cancellation. Their response was that my account was still active and I have to call back again and talk to an account manager. Again, I sent them another email to cancel my service, but got the same response. Incidentally, I have the email chain documents. All I want is to have my account cancelled and for everyone to know what type of shady business Greenix is running.

  

  Business response

  08/21/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration and inconvenience experienced.
  After reviewing these concerns, we have confirmed that this issue has been resolved. We have also provided additional coaching to our representative to ensure that future interactions are handled more efficiently. We appreciate your years of loyalty to Greenix, and we wish you the best. 

  Customer response

  08/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *******************************

• Initial Complaint

  08/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Greenix pest control began texting my number approximately a year ago to inform a customer (who is not me) about service they are completing. As they continued to text my number throughout the year, I informed them several times via text that they had the wrong number. I do not know the customer they were trying to reach nor have I ever heard of the company. Last month I began receiving almost daily phone calls regarding an outstanding balance. I again told them that they had the wrong number and to remove my number from their calling list. They continued to call. I answered again and restated that they had the wrong number and due to their harassment I would report them to the BBB and the **** They are still continuing to call. I would like this company to stop calling me.

  

  Business response

  08/19/2024

  Thank you for bringing this matter to our attention. We are extremely sorry for any inconvenience this has caused. Upon investigating, the only account we discovered with the phone number in question is an account that ********************** acquired from Insight Pest Solutions. For additional context, Greenix has recently partnered with Insight Pest Solutions, acquiring select branches. Thus, any communication to this number from a year ago would not have originated from Greenix. With that said, we have removed this phone number from our system, ensuring any additional communication will not occur. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer response

  08/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *************************

• Initial Complaint

  08/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I contacted them Greenix Pest Control, ************* approx 9a on 8/10/24 to schedule treatment for yellow jackets. I talked to ***** and he said he contacted the person in my area after several attempts and finally (after several phone calls) said they would arrive between 12p and 4p. I gave them my debit card info as I was told they could not schedule without it. I called them about 4p as I had not heard anything and was told that the person in my area called off that day. This is hours after ***** said he connected with him (*****). So who's lying? Then I see they charged my card at 11:32am for $267.68. You can't charge me for work that has not been completed. I called back and was told they would send someone on Monday. I said no because I wanted it taken care of that day. They then told me to call back on Monday for a refund. I said if you can bill me on Saturday for work you did not do then you can refund on Saturday. It is now Wednesday and the refund is not there and not pending either. The charge is there. How convenient you can bill instantly but not refund. I received a email saying it was completed, but clearly it was not. These business practices are appalling and reek of scam (scammers charge you for nothing). I want my money back (and more since I needed that to pay someone else for the work they didn't do).

  

  Business response

  08/19/2024

  We are truly sorry for the inconvenience the delayed service caused ***********************. Unfortunately, employee absences are unpredictable by nature. We would have promptly rescheduled *****'s service for the soonest available date if agreed upon. However, we would like to clarify and provide the BBB with documentation that *****'s refund was processed on August 12th. The delay in receiving these funds to *****'s account relays to the logistics of *****'s banking institution. 

  Customer response

  08/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint as my money has been returned to my account. However it is completely unacceptable to bill someone for for services that were not provided. I clearly indicated in my 1st phone call that service had to be completed that day. They also said they had communicated with the employee (who they are now saying called off that day) and I was to be provided with service that day by 4p. Don't blame the bank when you caused the problem. 
  
  Regards,
  
  ***********************

• Initial Complaint

  08/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I owed money to Greenix due to my credit card being canceled and I had to update them with my new credit card information. They had plenty of people answering the phones to get paid, but then I said I wanted to cancel my service. Of course the person I was talking to was authorized to lower the price for me but not cancel my service. They forwarded my call to a manager. I was on hold for 30 minutes total. Then I was given the option of a manager calling me back. I said yes, please. Never happened. Im sure there are plenty of people who will just take this treatment and pay again later. I will not. The ploy is so transparent and very aggravating.

  

  Business response

  08/16/2024

  Thank you for bringing this matter to our attention. We are pleased to report that our team has made contact with ***** and reached an amicable resolution. If there are any additional questions or concerns, please don't hesitate to contact us directly. 

  Customer response

  08/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***************************

• Initial Complaint

  08/12/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I was told that the service was quarterly and i would on be charged 70 for applications. I was signed up for a 70 monthly 2 year subscribtion. No mention was made of the 2 year contract or monthly payments. I had to pay 300 to get out of the contract. I feel the salesman was intentionally misleading because of my age.

  

  Business response

  08/16/2024

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address these concerns and take all feedback seriously. Our proposed resolution has been communicated with Candy via email. If there are any additional questions or concerns, please don't hesitate to contact us directly. 

  Customer response

  08/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***********************

• Initial Complaint

  08/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  When they come out to sell you the service it's a lie from that point on. I feel totally ripped off and lied too. When they come out the most time they spend is walking to your door then they walk around your house and leave. What a scam this company should be ashamed.

  

  Business response

  08/12/2024

  Thank you for bringing this matter to our attention. We appreciate the opportunity to assist with these concerns, however we have been unable to reach the customer. We would appreciate if a preferred time and date to speak with ******** could be provided. 

• Initial Complaint

  08/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 4th a greenix door to door solicitor rang our doorbell. He introduced himself and I asked him to provide his village issued solicitor's permit which by our ordinances he is required to do. He did not have one, I informed him of our village ordinance requirements and told him he cannot legally solicit door to door without one snd that if he continued that I would call law enforcement. He told me that he would go up the street to retrieve his car and leave. 10 minutes later I saw him approach a neighbor's home, I asked him if he was testing me, this quickly turned into a shouting match with him being very disrespectful. A complaint was filed with the local police and a complaint will be filed with the village administrator. Greenix needs to be aware and follow the laws of the areas in which they solicit.

  

  Business response

  08/08/2024

  Thank you for bringing this matter to our attention. We work closely with the managers over our sales regions to assure they obtain the required permits and licenses. We can assure you that this information has been relayed to them and will be addressed accordingly. If you have any additional questions or concerns, please don’t hesitate to contact us directly. 

  Customer response

  08/16/2024

  I am rejecting this response because: The answer is lip service only.  After reviewing previous complaints not just within BBB, it seems this company is more interested in sales than compliance.  This does not appear to be a serious commitment..
  
  Regards,
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩