Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Greenix Pest Control has 31 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  300 Delaware Ave Ste 2215 Wilmington, DE 19801

  
• 

  Greenix Pest Control

  1730 Akron Peninsula Suite 106 Akron, OH 44313

  
• 

  Greenix Pest Control

  421 Fernhill Ave Fort Wayne, IN 46805

  
• 

  Greenix Pest Control

  251 N Rose St 227 Kalamazoo, MI 49007

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7.1.25 an employee from Greenix coerced my elderly father into signing a year-long contract for pest control. My 87 year old father cannot hear well and was confused about what he was signing. He told me the employee spoke very quickly, did not fully explain, and misrepresented the nature of the services. He thought he was paying for a one time service, not a one year contract. My mother has called the toll free number *************) repeatedly to cancel this contract without incurring the $300 penalty, to no avail. She spoke with an accounts manager who literally told her "oh well, you are responsible for the full contract". I am filing this complaint on behalf of my father as this action constitutes elder fraud and financial exploitation. "Elder fraud is an act targeting older adults in which attempts are made to deceive with promises of goods, services, or financial benefits that do not exist, were never intended to be provided, or were misrepresented. Financial exploitation is the illegal or improper use of an older adult's funds or property." (As defined by the *********************).

  

  Business Response

  Date: 08/18/2025

  We would like to thank ***** for bringing this to our attention and appreciate their feedback. We are happy to inform that we were able to make contact with them and came to an agreeable resolution on 8/16/2025. Thank you. 

• Initial Complaint

  Date:08/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sevice agreement with Greenix was for 24 months. I paid the bill consistently during that term. At the end of that agreement I contacted Greenix via telephone and discontinued the service. They agreed verbally to terminate the service. They, however, continued to charge my credit card, which they had on file, $40 per month for 2 months.

  

  Business Response

  Date: 08/18/2025

  Thank you for bringing this to our attention. We appreciate ***** for provider their feedback. We have sent ***** a proposed resolution via email on 8/18/2025 and look forward to hearing back so that we can ensure we're coming to an agreeable resolution with *****. Thank you. 

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called customer service in May to terminate service. Spoke with customer service *** and agreed when the last service (spraying for pests) would take place in June, 2025 and last payment on June 22nd. I want to emphasize I went over this multiple times to ensure service would be terminated as I wanted. **************** *** assured me this would happen. On July 22nd I was billed even though I had terminated service. I contacted my credit card to not pay. For the last 3 weeks I've been dealing with multiple emails and phone calls. Greenix continues to demand payment and insists my account is still active. Their latest call received about an hour ago says I must speak with an Account Manager to terminate my account. This was not stated on the May call, any subsequent messages left on my answering machine or emails. I believe this is now harassment and an attempt to scare me into paying and perhaps even continue this service. I definitely do not want any more service from Greenix which is why I called in the first place back in May. I have numerous emails I can share but will hold sending them to BBB until advised to do so.

  

  Business Response

  Date: 08/12/2025

  Thank you for bringing this matter to our attention. We appreciate ***** providing their feedback and concerns. We have communicated our proposed resolution to ***** via email and to reach out to us directly with any questions.
  
  

  Customer Answer

  Date: 08/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:08/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very disappointed in Greenix behavior. They sent a technician to our house and he started an argument with my husband, my 14 year old daughter, and myself. He we was upset with our America flag and was quick to let us know he was ex military. His behavior has my child and I afraid to even have anyone from Greenix even come on the property. When I called to cancel service because I will not be bullied on my own Property. The telephone sales people were argumentative and rude. They let me know I will be sent to collections even if I no longer allow Greenix on my property. That man could have hurt my child or me. He cornered my 14 year old in the garage and all she could do was run in the house and hide. You have lost a long time customer. This company takes no responsibility for poor behavior and bullies you into keeping the service even when you tell them to stay off your property.

  

  Business Response

  Date: 08/12/2025

  We appreciate ****** providing her feedback and concerns and take these matters seriously. We were able to make contact with her directly and are happy to inform that we have come to an agreeable resolution with her on 8/12/2025. ****** is also able to reach out to us directly if she has any questions in the future. Thank you. 

  Customer Answer

  Date: 08/12/2025

  Greenix contacted us to remedy the problem.  
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Greenix to resolve an issue with bees at our home heard buzzing in our bedroom ceiling and saw an extensive amount of bee activity near our bedroom on the outside of the house. Technician came on July 31 and spayed the outside problem area of the house and a ceiling light fixture near the problem area on the inside of the house. Technician said bee activity could increase in the near term due to agitating them, but we should call back if we haven't seen improvement in 5-days.After 5-days (August 3) we noticed an increase in bee activity on the outside of our home and discoloration in the ceiling drywall in the bedroom problem area. We contacted Greenix to request immediate service but they could not come until August 7. During the evening of August 5, we observed a hole in the drywall in the problem area of the bedroom and saw that may bees had entered our bedroom. We contacted Greenix the next morning (August 6) to report that the situation had now become an emergency matter. They submitted an emergency ticket and said that a technician would come to the home that same day to resolve the matter. When my wife called and checked on the status of the technician, they said that he/she was scheduled to come *********** a result of their failure to provide the services and assistance promised my wife informed them that we were canceling our recent contract with them and requesting a full refund. We called another company that came the same day to resolve our issue and remove the extensive yellow jacket nest in our bedroom ceiling.Our contract with Greenix called for a $39.99 monthly fee to be on a service plan. When we told them we were canceling their service and contract, they subsequently submitted a pending credit card charge of $263.94. We have a dispute with our credit card company against Greenix for this $263.94 charge and the other two previous charges of $66.99 and $39.

  

  Business Response

  Date: 08/12/2025

  Thank you for bringing this matter to our attention. We appreciate Will providing their feedback and concerns. We have communicated our proposed resolution to Will via email and to reach out to us directly with any questions.

  Customer Answer

  Date: 08/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  Will *****

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving emails telling me I owe for services that I have never signed up for, nor have I or ever used this company.

  

  Business Response

  Date: 08/11/2025

  We appreciate **** providing her feedback and concerns. We were able to get in contact with her directly, are happy to inform that we have come to an agreeable resolution with her on 8/11/2025. **** is also able to reach out to us directly if she has any questions in the future. Thank you. 

  Customer Answer

  Date: 08/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept tentatively, the business's response to resolve this complaint. I have also notified both of my financial businesses involved to insure resolution. I trust that I will have no further incidents. Thank you BBB for stepping in to help with a favorable outcome.

  
  Regards,
  
  **** ********

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a one year contract for services from company. Called two times to cancel contract and was transferred multiple times. Finally had customer *** agree to terminate since my agreement on signed contract was for 1 year of service ending 7/25/25. They then proceeded to illegally charge a $299 termination fee.

  Customer Answer

  Date: 08/06/2025

  Company left voicemail to call ****** at **************************. However, when we enter the #*** the message just repeats itself and jjust goes into endless loop. 

  

  Business Response

  Date: 08/11/2025

  Thank you for bringing this to our attention. We appreciate ***** for providing to feedback and concerns. We have attempted to contact ***** directly and have sent our proposed resolution to him via email on 8/7/2025 and informed to reach us directly with any additional questions if needed further. 

  Customer Answer

  Date: 08/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:08/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pushy doorbell ringing salesman made deceptive promises not kept by actual service provider, as well actual company when we called to ******. Never was advised that we had 3 days to cancel. Wanted to charge us a $300 cancellation fee ! Not only did their product not work as advertised, the service applicator stated that the salesperson should not have promised certain services, simply because it wasnt at all truthful. We are extremely frustrated with every aspect of this company !!!

  

  Business Response

  Date: 08/08/2025

  Thank you for bringing this matter to our attention. We have attempted to make contact with ****** and sent her an email with our proposed resolution.  We hope to hear back soon and appreciate the opportunity to work with ****** toward a positive outcome.

• Initial Complaint

  Date:08/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I informed the Greenix *** when I called regarding services of the issue I was having, I informed them I was looking for a remedy for an indoor flea issue. He kept recommending full home treatment as the only option to get rid of fleas. I asked multiple questions all asking if this was for an indoor treatment that would eliminate the fleas. Every answer was yes. This is the only flea treatment offered. He stated this was an indoor treatment. And it required a 12 month contract that they must also treat the outside to guarantee it goes away. With a baby on the way I was agreeable and had no issue with using their services for 12 months if it worked. Over the course of two separate phone conversations I was reassured that this was an indoor treatment to eliminate fleas. When the technician came out on Wednesday he asked if we were having any issues inside other than spiders. I explained the only issue we are having is fleas, that was the only thing they were there to spray for. Upon reading his service notes deeper he saw a small note indicating a flea treatment may need to be schedule / recommended. He explained he was there to do an external pest spray and check the inside of the home not to spray for fleas. He also told us that they are trained not to offer that service until a contract is signed. They are trained to upsell the flea treatment after they come out to the home and a ******************************* place. The tech that came out wasnt sure if the spray he had for that day even treated fleas at all. The sales *** lied, falsely advertised their services to sell the product. In addition when I asked to speak to a manager about the situation to let them know my concerns I was told they dont do that. So I was unable to resolve my concerns with a manager.

  

  Business Response

  Date: 08/07/2025

  Were truly sorry to hear about Jessicas experience and appreciate her taking the time to share her concerns. We understand how frustrating this situation must have been, especially given the urgency of resolving an indoor flea issue with a baby on the way. We have since spoken directly with ******* and received her feedback. While we strive for clear and accurate communication in every interaction, we acknowledge her perspective and regret any confusion or frustration caused. Her experience has been shared with the appropriate teams, and well be using it as an opportunity to review and improve our processes moving forward.
  Thank you again.

• Initial Complaint

  Date:08/01/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for their pest control service. The contract. Is for 6 treatments every 30 days beginning in April then May, June, July, August and September. We were suppose to have a treatment on 7/25 which is past the 30 days and then they cancelled it with no rescheduled date, I emailed on the 26th to see what was going on and the response was, they will reach out to us. July 28th still no response so I email again and only get another email reminding us of our subscription. and reiterate that its every 30 days which now its 9 days over the 30 days. I then call to see if I can a get help and they tell me my service is cancelled. After much discussion the agent said, sorry we got your account mixed up and yes we see it now, well send someone tomorrow. Nobody came On July 30, we get an email stating our treatment is every 30 days and then it has a line item noting next service date but its blank, nothing scheduled. Again I call and get the run around saying that we have to pay for 6 treatments no matter what. I told them that July was when they were suppose to come, being the middle of the summer thats a crucial month for mosquitoes. They offered 2 treatments in August, or September when its not needed that close together and for the sake of pets and grandkids dont want the exposure for no reason. We wanted it done it every 30 days as we agreed to and at least would appreciate a reschedule date communication when they no show. They missed the crucial month and still want us to pay the 6 treatments under crontrived circumstances just to get paid for their breach of contract that clearly says every 30 days. We get that weather affects that but 2 weeks past and no communication from them is them breaking the contract not us They will say they are offering a coupon or double up or on a month we dont need it but the point is we needed it in July, they said they were coming a week late already then cancelled that and never rescheduled us. We want out

  

  Business Response

  Date: 08/06/2025

  Thank you for bringing this to our attention. We appreciate ******* providing their feedback and concerns. We were able to speak with ******* via email on 08/011/25 and were able to come to an agreeable resolution with them. We also have informed to reach out to us directly to address any further questions if needed. Thank you. 

  Customer Answer

  Date: 08/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* ******