Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 34 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  699 Industrial Dr Middletown, DE 19709

  
• 

  Greenix Pest Control

  1730 Akron Peninsula Suite 106 Akron, OH 44313

  
• 

  Greenix Pest Control Centerville

  934 Senate Dr Centerville, OH 45459

  
• 

  Greenix Pest Control

  251 N Rose St 227 Kalamazoo, MI 49007

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/30/2025, an agent of Greenix Pest Control rang our doorbell. My husband answered the door and agent spoke to my husband about their services and then offered us these services. The agent took my husband's number and said he would send more information. On 6/6/2035, while we were at work, we saw through our doorbell camera that a gentleman was spraying a substance around our front door and patio for about 10mins. This gentleman had on a Greenix Pest Control hat and ******** far as we know, neither I nor my husband signed a contract with them, there was no written or verbal agreement in acceptance of this company's services and yet here they were, spraying our doorstep.Over the next 3 months, they would repeatedly call my husband requesting payment for their services. Services to which we never agreed. We have asked them to send us a copy of any contract we signed with them but they have not done so. Today, we received an invoice in the mail for $189.96. The invoice also stated our account is 85 days past due and at 105 days past due, they will be sending it to collections.This is absolutely fraudulent practice.

  

  Business Response

  Date: 09/19/2025

  Greenix appreciates the opportunity to address this concern. We understand how the situation described could have been frustrating for the customer and regret any stress it may have caused. Our team has since connected directly with the customer to review the matter, and a resolution was reached to their satisfaction. Greenix remains committed to reinforcing clear communication and continuing to improve processes to support a positive customer experience.

  Customer Answer

  Date: 09/19/2025

  [A Greenix agent called to close out our account without any issues.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:09/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2, 2025 Greenix came to the property to treat for flying knats. My father gave his credit card information to pay for the initial treatment, $108.99. The treatment did not help.

  I called to report that the treatment did not work and a technician told me that a second treatment would work. The technician then sent a contract which was for monthly treatments. We did not sign that contract or any contract as we only requested one treatment. We did not want monthly treatments and did not have the second treatment done. However, a monthly charge of $42.78 appeared on my Dads credit card. We closed that credit card so that they could not continue to bill.

  We have called Greenix to say that we never signed a contract. Greenix sent us a signed contract but it is not my Dads signature. We sent them my Dads signature on a plain piece of paper to prove that my Dad did not sign the contract, but they wont accept our position and continue to send bills for two more treatments that we dont know if they were done or not as we dont see anyone.

  In August, my Dad did see a technician and told him not to treat as we dont have a contract and he did not treat that time. Greenix wants $250 to cancel a contract that we never signed.

  My Dad is 95 years old and this has been very upsetting.

  

  Business Response

  Date: 09/16/2025

  Thank you for bringing this to our attention. We appreciate **** for providing their feedback on behalf of her father and is something we take seriously. We are happy to inform that we were work with the family directly and were able to come to an agreeable resolution on 9/15/2025. 

  Customer Answer

  Date: 09/17/2025

  From: **** & **** <*****************************************************>

  Sent: Wednesday, September 17, 2025 1:52 AM
  To: ************************************************************************************* <*************************************************************************************>
  Subject: Complaint No. ********

  
  

  To Whom It May Concern,

  
  

  I filed a complaint last week against Greenix Pest Control.  I wanted to notify you that they have agreed to cancel the contract and whatever payments they were showing.  Therefore, please withdraw this complaint.  No further action is required. Thank you for your assistance in this matter.

  
  

  Very truly yours,

  **** ********

• Initial Complaint

  Date:09/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 27 a greenix service man came to my house to discuss service. After discussing it, he showed me a contract which I briefly read over but said I would want a copy of it before signing so he said they would send me an email.

  Together we sat and waited for the e-mail to come through.

  After almost a half hour and three more phone calls no copy of the contract. I briefly looked it over again and signed it because he said I had three days to cancel it..

  I still haven't received a copy. I don't want to do business with these people and I feel like they purposely pushed me out of the three days to cancel.

  

  Business Response

  Date: 09/15/2025

  Thank you for bringing this matter to our attention. We are regretful to hear of ******* experience and the difficulty she incurred in receiving an emailed copy of her agreement. We were able to identify the cause of this error was due to a misspelling in the email address included on her account. We are pleased to confirm that a member of our team has spoken with ***** directly, fully resolving the matter to her satisfaction. 

  Customer Answer

  Date: 09/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:09/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2025 I was offered "rodent control" and not told this would be another year long contract and was only told the additional monthly price. This is in part my fault for not reading through the information closely and only hitting the "sign" button when offered. It is now September 2025 and 1-2 months ago I asked the company to remove the rodent boxes due to the bait inside being moldy and appearing to have never been changed since initial service in March. I have never seen a rodent in the boxes. I received no communication back from the company. I then asked Greenix to cancel my service as I was frustrated they did not get back to me regarding my request. The "accounts manager" was incredibly rude and used language like "Let me look for a loophole" and "let me get creative" when I asked to cancel. She was telling me that I had to pay $249 to get out of the contract early despite it being the organizations error for not responding back to my communication about being unhappy with the service. She offered me multiple "options" to get out of the cancellation fee but all of them included continuing to pay a monthly fee until March 2026. The sales tactics are predatory and their cancellation process is as well. At the end of the day, I paid the $249 cancellation fee despite the account manager stating that "sometimes communications slip through the cracks" and ultimately blaming it on me as she stated "I don't see any record of communication from you in your file".

  

  Business Response

  Date: 09/10/2025

  Thank you for bringing this to our attention. We appreciate ***** for providing her feedback. We are happy to inform that a member of our team was able to get in contact with ***** directly and came to an agreable resolution on 9/09/2025. 

  Customer Answer

  Date: 09/10/2025

  
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.  They indicated that they will not be charging me the cancellation fee as previously stated.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:09/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with them for some pest control back in march. I was told all these great things over the phone, only for them to be a lie and not even have the service im paying for done correctly. Now they wont cancel my service without a charge and they just want to transfer me all over the place while i am trying to get my issues resolved.

  

  Business Response

  Date: 09/10/2025

  Thank you for bringing this to our attention. We appreciate ******* providing their feedback of their experience and is something we take serious. We have reached out to ******* directly and sent them a propoposed resolution via email on 9/10/2025. 

• Initial Complaint

  Date:09/04/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company representative came knocking to solicit business and presented what type of preventive pest treatments they provide and I decided to give them a try. For this I paid ahead for the first treatment and then the next month I received receipt of having been billed a recurring monthly billing charge without any services provided. I decided to cancel their service and was informed that I needed to continue to pay this monthly fee for a year or incur a $268.92 cancellation free. This was never explained to me nor do I believe this is appropriate, especially since I have already paid, or overpaid (nothing done after original application but got a next month fee). The company billing department can't handle this problem and would have to refer it somewhere else. This business model seems extremely sketchy to me.

  

  Business Response

  Date: 09/09/2025

  Thank you for bringing this to our attention. We appreciate **** for providing his feedback. We are happy to inform that we were able to get in contact with **** directly and have come to an agreeable resolution. 

  Customer Answer

  Date: 09/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** **********

• Initial Complaint

  Date:09/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Greenix for pest removal for my elderly mother's residence which was for sale. I notified them that the place was for ******** didn't know how many months I'd need the service. I was told by their technician who came to her house that I could cancel the service at any time. Today, 9/3/25, I called to cancel & was told I'd owe $275.81 for the remainder of the 12 month contract l. I told **** I was misled & wanted to talk to a supervisor. She flat-out refused to connect me to anyone else & repeated over & over that she is the account manager. I highly doubt there are no other managers or supervisors in this company. What I was told should be honored. My mother is 84 with ************** cannot fight for herself.

  

  Business Response

  Date: 09/10/2025

  Thank you for bringing this to our attention. We appreciate ********* for provider her feedback. We attempted to reach out to ********* directly and have sent her a proposed resoluiton via email on 9/10/2025. 

  Customer Answer

  Date: 09/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ********* ******

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their treatment DOESN’T WORK for my property and they know it. I’ve called them for several months and they kept sending more people to spray more with no effect. They know about this issue and don’t care. Their service people also show up unannounced when they want on the day of service even though they are supposed to give you an hour notice or so. A door sales man ensured us that their services will work for our property and we can cancel hassle free if it doesn’t. They never mentioned any cancelation fee even when I asked if we can cancel if it doesn’t work!! When I called to cancel the account manager said that their services always work and laughed at me and the situation. They don’t care that their products don’t work and lie to people. They also lied that my neighbors were their customers!! They also lie that I signed a contract on their tablet which I didn’t. They are committing fraud since they know their service is not effective and still want to charge 300 dollars cancellation fee their sales person never mentioned. I want the ineffective service canceled as was promised to me by the door salesman.

  

  Business Response

  Date: 09/09/2025

  Thank you for bringing this to our attention. We appreciate ****** for providing their feedback. We are happy to inform that we were able to work with ****** directly and came to an agreeable resolution with her on 9/9/2025.

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am under contract for multiple pest control services. Have had to call almost weekly for additional treatments, continually get the run around or scheduling delays. Their contracts don't even guarantee success on service, just that they'll "service" the area. Trying to get out of the contract, even with multiple documented issues with delivery of service includes a large financial penalty. Been trying to get out of contract without paying for the penalty, as the penalty is almost as much as the contract but then they no longer have to service my property as well. It's basically "pay 100% of the contract and we'll pretend we aren't doing nothing" or "pay 50% and we'll actively do nothing"

  Customer Answer

  Date: 09/10/2025

  ***** from Greenix reached out regarding my complaint and agreed to terminate my account without the cancellation fee. I appreciate the additional follow up on their side, I do wish I could have resolved this through their customer support but I am satisfied with the conclusion.

  

  Business Response

  Date: 09/10/2025

  Thank you for bringing this to our attention. We appreciate ******* for provider their feedback. We are happy to inform that we were able to get in contact with ******* directly and were able to come to an agreable resolution on 9/10/2025.

  Customer Answer

  Date: 09/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:08/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****, ********, are all rude. This was the worst purchase I’ve ever made. They have all lied, they have Indian call center reps.
  
  ***** is a liar as well.

  

  Business Response

  Date: 09/08/2025

  Thank you for bringing this to our attention. We appreciate ***** for providing this feedback. We attempted to reach out to ***** via phone and email on 9/8/2025 to gauge a better understanding of their experience and to get clarification on what they are requesting and hope to hear back soon so that we can come to an agreeable resolution for them.