Business ProfileforClub Pilates

I entered the "Earn Your Watch Challenge" on June of 2022. At this time the classes that I was taking and duration of each segment began to track. There were a total of 4 segments, which were 6 months each. 48 classes were to be taken in each to qualify. There were not instructions on how to obtain the watch so I began to "play around with the app" to see if there was a $50 credit that applied to the purchase of the watch at checkout. It did not. Into the 3rd segment, I began to reach out to the local studios to find out what needed to be done to obtain the watch. After multiple inquires, one of the owners informed me that she would not be honoring the credit, as I would have had to purchase the watch from the studio in the beginning. This was never told to me. I emailed corporate to ask them to reach out to me regarding this, months ago. I have yet to hear from anyone. I have since noticed that there are instructions on the app that state that the watch should be purchased through the app, then, upon completion of the 4 segments and number of completed classes, the studio shall credit $50 per 4 segments in either retail credit, or monthly membership credit. Once I received the certificate of completion and instructions to reach out to my studio for credit, I reached out to the local studio again. I was informed that since they do not see that I purchased the watch, they will not be crediting my account. I proposed that I would buy the watch now, if they agreed to credit my account. They refused and suggested that I reach out to corporate, which I have already done. I asked for them to provide a phone number to corporate. They refused to provide a phone number. I am asking that once I purchase the watch through the app, the studio credit me $200, as per the instructions on the challenge. I have not done so to date, because every attempt to ask any question has been not welcomed well, and I don't feel comfortable that the right thing will be done in the end.