ComplaintsforCoastal Ridge Real Estate Partners, LLC

• Initial Complaint

  08/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  
  February 11, 2024 

  
  From 
  ****************************;
  *******************************************, 
  ***********************;

  
  To 
  The Better Business Bureau 
  *******************************;
  *************************;

  
  Ref.: Mismanagement and suspicious collection practices of local Apartment Complex for Student Housing - ***************, ***************;

  
  Hello, 

  
  I am writing this to bring to your attention regarding the unscrupulous business practices of the management at the *************** Apartments in ********** with respect to the housing application submitted by my teenage daughter last fall. Below are the details of this situation. 

  
  On November 1, 2023, my 18-year-old daughter who is currently a student at the ************************ was searching online for housing for the next academic year and she found several properties of interest and one that she wanted to apply for. However, when she clicked on the application link of one of the properties that she wanted to apply to, she mistakenly opened the application for the **************************************. She informed me that she was applying for housing but without properly verifying the application, she went ahead and submitted her application to University Edge which was not where she intended to apply. She used my credit card and submitted the application after which, I received an email from University Edge asking me to complete additional details on the application as the *************Applicant - (see Encl. #1 for email received from University Edge) 

  
  As a parent, when I checked into the property details, I found out that this property was quite a distance away from her campus and since she does not have a car for her daily commute, would be quite inconvenient and therefore, I did NOT complete the application to sign as a Guarantor or ***Applicant. Instead, I asked her to call University Edge to explain the mistake on her part and to request them to allow her to withdraw her application. My daughter called the University Edge rental administration office on November 2, 2023, and explained this situation to the person who answered the phone. She was asked to send an email requesting the cancellation of the apartment and was told that the Application fee of $200 would be refunded by check within 4 to 6 weeks and mailed to our home address. On the same day, my daughter sent the email (see Encl. #2 for email sent to University Edge), requesting her application to be canceled and the fee returned by check to our home address. 

  
  I was then able to guide my daughter to apply to the correct property that she wanted and was able to successfully obtain a unit for the next academic year. We waited for 6 weeks to receive our refund of the Application Fee from *************** but since we did not receive it even after 6 weeks, on December 10th I submitted a dispute for the charge with **************** (AMEX) which was the Credit Card that was used to pay the application fee to University Edge. AMEX processed the dispute and 
  refunded our money to me and we did not hear from University Edge which led me to believe that the process was complete. 

  
  On January 25, 2024, I received an email with a "Move-out Statement from University Edge - **********" detailing charges totaling to $230. (see Encl. #3 for email and statement from University Edge). And on the very next day, January 26, 2024, another email with a "Final Move-out Balance & Pending Collections" notice (see Encl. #4 for this email from University Edge). 
  My immediate response was to try to contact the management via the telephone number mentioned in the letter to explain the matter and to reach a reasonable resolution. However, the person who answered the phone, who appeared to be a young individual, perhaps a student at the University, who did not seem to want to address this matter that she was not familiar with and quite rudely asked me to call back later when the "manager" was on-site or to send an email. 

  
  I immediately sent a reply to the email on the same day (January 26, 2024), detailing the situation and highlighting my reasoning for why I believed these charges were unreasonable and wrong. (see Encl. #5 for email sent to ***************). I have not received an email of phone call until this day, in response to my email. 
  On February 9, 2024, I have received yet another email for the "Final Move-out Balance & Pending Collections" notice (see encl. #6 for this email) and without any explanation to my previous email or proper reasons thereof. 

  
  At this point, due to the threatening nature of the emails from University Edge that would most likely impact my teenage daughter since she has her personal information including her Social Security Number attached to the application that she mistakenly submitted, I have decided to go ahead and submit the payment that they have demanded for $230 via personal check #*** from my checking account with Chase ***** so that University Edge will stop harassing me or my daughter further in this matter. 

  
  However, I would like to request an investigation into this matter from the Better Business Bureau regarding this unscrupulous collection methods engaged by University Edge, and into their standards and practices of seeking applications from young individuals like my daughter who are barely independent and are just starting on their own without much knowledge about these types of businesses. Since I had not signed the application or the contract for the application, this should have been treated as an application that was withdrawn within 24 hours and therefore should not have been charged. 

  
  I am also bound to inform and educate other unsuspecting parents and young students who may fall prey to such practices by University Edge. So, I will be posting my experience on social media and website reviews warning parents and applicants to be wary of this. 

  
  I hope this letter will be taken into consideration to launch an investigation into ***************. I will also be submitting a formal complaint on the website of the BBB Cincinnati. 

  
  Thank you for your attention to this matter. 

  
  Sincerely, 
  
  ****************************;
  
  

  

  Business response

  08/28/2024

  Good Morning, 

  This is in response to complaint #********.

  Mr. ********* daughter, ********************************* ,applied to live at *************** on November 1, 2023. ******** contacted the ********************** to cancel her application on November 2, 2023, which is within the timeframe for a prospect to receive their security deposit back. At the time,the property was without a property manager and was severely short staffed. It appears that ********* email request to cancel her application was overlooked.We sincerely apologize for the lack of communication in this matter; however,we have processed a full refund for ******************** in the amount of $230. ******************* should expect to receive the funds by mail within the next 2-3 weeks.Again, we apologize for the length of time it took to rectify the issue. We sincerely apologize for any inconvenience our mistake caused. 

  Regards,

  Coastal Ridge Management.

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  REGARDING: 801 POLARIS APARTMENTS, ******************* BEGAN RENTING AN UPPER FLOOR APARTMENT 9/2023. SINCE MAY OF 2024 MY ENTIRE KITCHEN/LIVING AREA'S ONLY SOURCE OF AIR AND LIGHT (FROM A SLIDING GLASS DOOR) HAS BEEN BOARDED UP DUE TO REMODELING OF THE BUILDING'S EXTERIOR. MY BALCONY OUTSIDE HAS BEEN REMOVED AND THE WINDOW BOARDED UP LEAVING THE ENTIRE LIVING AREA IN THE DARK AND DEPRIVED OF AN OUTSIDE BALCONY. I HAVE COMPLAINED NUMEROUS TIMES TO THE OFFICE WITH NO RESULTS. THE CONSTRUCTION HAS BEEN ON AGAIN/ THEN OFF AGAIN FOR WEEKS AT A TIME. I WANT A REDUCED AMOUNT FOR EVERY MONTH I HAVE ENDURED THIS HELL!

  Customer response

  08/15/2024

  PHOTO OF BOARDED UP SLIDING GLASS DOOR FOR RESIDENCE OF:

  ***** / *********************************,  801 POLARIS,    APT. # ***.  ********, ***  

   

  

  Business response

  08/19/2024

  Good Morning,

  This is in repsonse to complaint #********.
  
  We apologize for the inconvenience the construction has caused and acknowledge the time to repair the exterior has taken longer than normal. To make things right, we have provided two $100 gift cards for the inconvenience; one at the beginning of July and the other at the beginning of August.
  
  Our construction team is working hard to complete this area as soon as possible, we expect the boards to be removed in the coming weeks.

  Regards,

  Coastal Ridge Management

  Customer response

  08/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *****/ *********************************

• Initial Complaint

  08/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After having leased with them for about two years, I vacated an apartment complex owned by *********** on May 23rd, 2024. Three months later on August 25th, 2024, they sent me a bill for "damages" to the apartment totaling $72.50 for wall paint and carpet-cleaning. The lease terms state that the inspection must be carried out within 72-hours of the apartment being vacated. TerraceView incorrectly listed my "move-out" date as the end of the lease term on July 31st, 2024, but even this date is more than 72-hours after move-out. As such I do not believe that I am responsible for paying for these "damages". As far as I know, somebody else could have moved into the apartment already in the time since I have been fully moved out of the apartment. I tried to contact them several times over the course of the next two weeks and finally got a response telling me to file an FMO Dispute with the office, which I did. I never heard anything back from them. I've called and left messages and sent emails repeatedly over the past year trying to get in contact with them about this bill and eventually gave up because I couldn't get a response. Then a few weeks ago they sent me an automated email stating they were sending me to collections. I tried calling and emailing again and received no response. Their email even states that I now need to contact them directly to set up payment, which I can't do because I can't get in contact with anyone or get anyone to respond to my calls or emails. I've even tried calling the leasing office as if I were a prospective tenant, and I did speak to somewhere there who forwarded me to the tenant's office, where I was sent to voicemail again. Today I received an email stating that if I did not call by the end of the day, the bill would be officially sent to collections. It's a Saturday and the office is closed.

  

  Business response

  08/19/2024

  
  Hello, This is in regard to BBB Complaint #********
  
  Thank you for your email and the details included.
  
  At Terrace View, all leases are on one lease term with an end date of July 31st. Therefore all inspections are completed after the end of the lease term.
  
  In regard to a walk through, you were advised in your lease that you have a right to be at your inspection. However, as stated in your lease, and the ***************************** and Tenant Act (*****),you must request that in writing. The 72-hour rule applies to when we must schedule an inspection, if you requested one in writing. If you did not notify the staff that you would like to be present at your inspection, then the team that was in place would not have known to schedule a time to do that inspection.
  
  Looking through the inspection, The inspection was completed on 8/1, which is the day after your lease ended. When you chose to move out in May, that did not terminate your lease. You had an active lease that you were responsible for until 7/31. A move-out inspection is only required once the lease is completed, not when someone moves out early. An inspection would not be completed in May because legally you still had a right to come back and occupy the unit. Per the ****** possession is considered turned over on the date of termination. By law, that date is either the date keys are turned in or when the lease terminates, whatever date is last.Possession by you did not end until July 31 per the law.
  
  The approval date of 8/18 is when the financial move-out statement was finalized. In the state of ********, we have 45 days from the date that terminates the lease. For you, that is 45 days from July 31.This means that the statement would need to have been sent out by 9/14. I have attached your move out statement that shows it was created on 8/25. This means that Terrace View has followed the ***** and did everything they were supposed to when it came to finalizing your account.
  
  Looking over the inspection, you were only charged for touch up paint in your room and 1/3 of a stain treatment in the common area. Based on the inspection report, those are legitimate charges and the balance due is a true balance. I have attached your move out statement, the inspection report, and larger pictures of the areas you were charged from.When adding charges, we do take into consideration normal wear and tear and do not charge back the full invoiced amount when posting charges.
  
  We apologize you were not able to get these details previously. With one lease term for over ***** residents, we try our best to ensure everyone gets a call back. It is usually a bit easier to get a response via email as well. With our new system, once the balance is owed and in past resident status, the balance due notifications are automatically sent on a schedule.
  
  In regards,

  Coastal Ridge Management

  Customer response

  08/19/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22123750
  
  I am rejecting this response because: Normal wear and tear can not legally be charged for in the state of ********. See the links below. I also DID submit a request over email for the date of the inspection and was ignored.

  ******** analysis of "routine wear-and-tear": ***************************************

  Virginia state code of law indicating that charges and deductions from security deposits must exclude "reasonable wear and tear": *************************************************************************
  
  Regards,
  
  ***************************

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved in over 7 months ago and have multiple issues with my apartment maintenance keeps making different excuses and nothing ever gets resolved recently the maintenance manager cursed me out and the office worker hung up on me and his manager doesn’t return calls All I’m asking for is for the repairs to be completed

  

  Business response

  08/16/2024

  Good Afternoon,

  This is in response to complaint #********.

  Thank you for sharing this feedback with us. Anthony, we acknowledge your concerns and appreciate you bringing this to our attention. Although unexpected emergencies can sometimes affect a scheduled service. It's important that our customers always know how much we value and appreciate them in every interaction. Please be assured we will review your experience internally to address the processes that caused these issues. We hope you will give us the opportunity to serve you better in the future, and we always welcome you to contact us should you want to discuss concerns further. 

  In regards, 

  Coastal Ridge Management

  

  Business response

  08/16/2024

  Good Afternoon,

  This is in response to complaint #********.

  Thank you for sharing this feedback with us. Anthony, we acknowledge your concerns and appreciate you bringing this to our attention. Although unexpected emergencies can sometimes affect a scheduled service. It's important that our customers always know how much we value and appreciate them in every interaction. Please be assured we will review your experience internally to address the processes that caused these issues. We hope you will give us the opportunity to serve you better in the future, and we always welcome you to contact us should you want to discuss concerns further. 

  In regards, 

  Coastal Ridge Management

• Initial Complaint

  08/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Moved out as of July 12, 2024. I fixed/ filled all holes in walls - as I was told by the front office manager. I asked if I needed to paint the walls and they responded that I did not need to paint the walls - as they would be painting them after I moved anyways. So I insured all holes - existing ones from before I moved in - were filled. They are also trying to charge me for maintenance that I had a put a request in for. The oven - when I moved in was stained - and I submitted a request in their old portal (before they moved to the new portal) and they never came to fix it. I also submitted a request before moving (in the new resident portal) for them to fix the blinds in my unit. They cancelled all work orders before I moved and refused to fix things in my apartment. They are trying to charge me $320 and I would like them to remove these charges.

  

  Business response

  08/05/2024

  Please find my statement with proof of work orders submitted with photos of charges.  We did request that any dispute be completed in in writing, all accounts will be *********************** on hold until the dispute is resolved.  I have not gotten to ******* before he submitted this complaint. Looking at the photos that I have included in this response, all charges will remain on his account.  I have also included our move out instructions that was emailed to all residents moving out and a physical copy was left in the lobby of our office for residents to refer to. 

• Initial Complaint

  07/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  ********************* ************* ***************** ******************************************************************** 23 July 2024 To Whom it may concern,My wife and I resided at The View On ***** apartments at ********************************************************************************************************** from July 2022 to October 2023.At the time we moved in it was managed by JSDI Celmark then, several months before we moved, the management changed to Coastal Ridge Real Estate.We had a one year lease but stayed on three months paying month to month with extra fees until we were able to move back to ***********On September 14th 2023 we gave a 60 day notice that we were leaving per their policy. That left us responsible for a partial rent payment for November 2023.Upon leaving ******** on November 1st, we stopped in the office for them to calculate what we owed for November and paid in person by check. We were paying for parking during our stay there but told them we would forgo parking for November since we werent going to be there..We had given them our new address with our notice that we were moving and our phone number remained the same.We heard nothing from them until we decided to phone them about our deposit in January 2024. The person on the phone was very **** and seemed to not want to deal with us and later emailed an invoice including charges for November 2023 rent and parking totaling $1715.34. Our previous months rent had been $1675.00 for the whole month everything included.We responded to that email and got no response. We mailed them a letter asking about these charges and included our documentation, cancelled check images, etc. There was no response.Were not sure how to proceed they dont want to communicate with us and we dont know where their numbers are coming from.Thanks,*********************

  

  Business response

  08/19/2024

  Good Morning,

  This is in repsosne to complaint #********.

  We have located your payment and corrected the account. As of Friday, August 16th we have also canceled the collections notice.

  Regards, 

  Coastal Ridge Management

  Customer response

  08/22/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22035103
  
  I am rejecting this response because: 
  We haven't yet received our security deposit back.
  Regards,
  
  *********************

  

  Business response

  08/29/2024

  Good Afternoon,

  This is in repsonse to complaint #********.

  We have located your deposit of $1000 and are working with our accounting team to have this refunded.

  Regards, 

  Coastal Ridge Real Estate 

  Customer response

  09/10/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22035103
  
  I am rejecting this response because: 
  We have received a revised move-out statement via email, but as of 09/10/2024 we haven't yet received a check for our security deposit.
  Regards,
  
  *********************

  

  Business response

  09/16/2024

  Good Morning, 

  Our records indicate the refund was issued on September 4th and sent to ********************************************************. Please let us know if the check still has not arrived.

  Thank you,

  Coastal Ridge Management

  Customer response

  09/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *********************

• Initial Complaint

  07/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Signed a lease with coastal village in ***************. The website gave me 2 options to start the lease 8/13 or 8/17. I get the lease from them to sign and it also says the 17th. A few days go by and it states my rent and fees are due on 8/1. I called someone and they state that rent is due on 8/1 even though my lease states the 8/17 and they do not prorate rent. That makes no sense to me. If I cannot have access to the property until 8/17 why would I pay rent on 8/1 as my lease states that came from the website they set up. Ive called a couple times asking to speak to a manger and its either they are not there or they are in a meeting. I cannot pay rent on 8/1 because I have stuff to still figure out and 8/17 would work with my timeframe needed. Also that is what they had on the website so I cannot be held responsible by that because that is what I was going off of.

  

  Business response

  08/01/2024

  Hello,
  
  This is in regard to BBB Complaint # ********. Our company utilizes the *** approved Student Housing Lease contract for the state of *******. As indicated in section 4 of the lease agreement, payment terms are rendered in equal installments with the first installment due the first of the month in which this Lease begins. Late fees will not be imposed on incoming residents if the rent is not paid on the 1st of the month, however, occupancy cannot be granted until all rent and fees owed are paid. Our community does not prorate rent, so full August rent will be due at the time of move-in. Please dont hesitate to reach out to our onsite manager, ***************************, directly should you have additional questions or concerns. She can be reached at *********************************************
  
  In regards,
  
  Coastal Ridge Management"

  Customer response

  08/03/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22030378
  
  I am rejecting this response because: 
  
  Regards,
  
  ***********************************

  Customer response

  08/08/2024

  Hello I am rejecting this because this whole place is a big scam. On there website they put the move in date as the 17th of this month but you still have to pay rent in advanced and they do not prorate rent. On the email I received it says rent has to be paid in full in order to get keys which I did and I am told that I still cannot move in till the 17th which is the date they chose I did not choose that date. I was forced to leave my other place and currently about to be homeless because of this. Why do I pay for something if I cant use it. I need to move in now!!!

  

  Business response

  08/13/2024

  Hello, this is in regard to BBB Complaint # ********.
  
  As indicated in Section 4 of the lease agreement, rent is calculated for a term and split into equal installments with the first installment due on or before the 1st of the month in which the lease begins.  We process all move-ins and move-outs in bulk in the months of July and August. Due to the bulk nature of student housing, we are unable to offer advanced move-ins. Our lease term was clearly stated in Section 3 of the lease agreement which is located on the first page of the lease packet. We regret that we are unable to be more accommodating but look forward to welcoming you home on August 17th.
  
  In regards,
  
  Coastal Ridge Management

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *****************************, a collection agency, began calling/ emailing/mailing my parents and me to collect money for keys they said were not returned after the lease ended in August 2021. This amazes me because Terrace View was able to provide the collection agency with my moms and my contact information, but they never reached out to either of us say they had not received the keys. At the time my lease was coming to an end, ******* View sent an email stating if you had already vacated the unit and left the keys in the unit, you would then complete a ****** form included within the email. I left the keys (mine and my brothers as we each had a bedroom in the same apartment) on our corresponding bedroom desks. I did not file a complaint early on as I assumed this issue would be resolved through communication with ***************************** and Terrace View.I have explained all of this to multiple representatives with *****************************, but they seem determined to obtain money from me even though I did nothing wrong. They did reduce the amount of the debt, but I dont see why I should be forced to pay anything when I followed the directions allowed by Terrace View.I have called Terrace View several times to discuss this but have often left voicemails without a return call from anyone in their ********** management. When I actually was able to reach someone at ************, I was told that it is under new management and they arent able to do anything about it. ***************************** has stopped calling, but this debt up for collection is appearing on and affecting my credit report. The attached photo is of the email that was sent to the residents of Terrace View Apartments ********** in May 2021.

  

  Business response

  07/03/2024

  Hello, This is in regard to BBB Complaint #********

  Thank you for sending the details of your account. Upon review, your account from 2021 at ************ was closed by a previous management company.Unfortunately, we do not have access to the system used to generate the email you shared and are unable to verify the receipt or response to the message. It is not typical industry standard to instruct residents to leave their keys in the apartment as there is no way to verify they are there, are found and returned to the office. Key charges are charged once its confirmed the keys are not in hand and a replacement must be made. To reverse key charges, we require proof of return of keys. In this situation, with us not having access to the information from 2021, we approve ***************************** to reduce the balance due from $100.00 to $50.00 in such putting forth a good faith effort to meet in the middle. Upon an agreement with and payment to ***************************** within 30 days, the balance is settled before negatively impacting your credit standing.If, after 30 days, no response or payment has been made to *****************************, the claim will then be processed and will show up on your credit report. Additionally,  upon reviewing your account with *****************************, they have stored 8 letters sent from ***************************** to you in an attempt to settle the debt. To assist moving forward, we will alert ***************************** again approving and agreeing to the to the reduced balance of $50.00 to settle and close the account. 
  
  In regards, Coastal Ridge Management

• Initial Complaint

  06/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  5/23/2024 Invoiced $225 FOR MOVE- OUT FEES after I withdrew application - no lease signed; never MOVED IN. Why are you charging me?- nothing finalized - no notifications of actual costs involved - no one answers phone calls - immediately received a COLLECTIONS notice the following day after cancellation - unacceptable - no one in your office answer phone calls nor knows how this invoice is to be paid - stop scamming college students REQUESTING THIS INVOICE TO BE CANCELLED.7.3 If you are applying for a lease, no guarantees are made to you that a unit or other property rental is or will be made available. You understand that you will acquire no rights in or to a property rental until you accept and sign a rental agreement and pay all applicable application fees and security deposits.

  

  Business response

  06/10/2024

  Thank you for reaching out regarding the invoiced move-out fees. We understand your concerns and appreciate the opportunity to clarify the situation.
  
  Upon reviewing your application and account history, we want to confirm that the fees in question were not move-out fees but for the application and administrative fees due on all account that apply at our community. It's important to note that these fees were not waived but rather deferred to move-in as a new lease special. Your decision to rent elsewhere did not absolve your responsibility to pay for these fees. Two emails were sent to you prior to your account being referred to a third-party collection agency, notifying you of the outstanding fees and encouraging payment or communication with our office.
  
  We kindly request that you render payment for the outstanding fees at your earliest convenience. If you have any further questions or require assistance, please don't hesitate to reach out to us directly.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied to a studio at the Overlook apartment based on the conditions that 1) ************** promised me specific unit and 2) its official website advertised a $500 gift card. However, the company breached the agreements that a) the room I pre-ordered had been assigned to another renter; b) they made a mistake when entering the number of the gift card on it's website, so the gift card should be $400. Because the Overlook couldn't fulfill it's promises to me and its false advertising of gift card, I decided no to sign the leasing contract with the company. However, they said they are still going to charge a $385 application fee from me. This is a unilateral imparity contract that make customers take all responsibilities while the leasing office takes no responsibility. If Overlook INTENTIONALLY CHEATS on customers, advertising an unusual discount and below average housing fees on its website, and customers just submit applications based on the advertisement, then the leasing office simply told them sorry that's not the real price, accept it or you're gonna pay application fees, isn't this a sure bet for a business? Isn't it purely fraud? I have all the emails between the Overlook representative and me to support my claim. These emails show that 1) they did promised me a 4th-floor unit but was unable to offer that later; 2) they admitted that the official website did once advertised a $500 gift card that's the mistake of the company. I demand a refund to my application fee and an official apology from the Overlook at ********** company.Thank you for your time and help!

  

  Business response

  06/20/2024

  Good afternoon, 

  Anran was never promised a unit as ***** never signed a lease with us. During the application process, ***** had to sign that they agreed to the application and admin cost before the application can be submitted.  Our property conducts specials, and we change them daily at any point to keep competitive within the market.  Any special that is advertised and given only happens once a lease is physically signed; with the signing of that lease a concession or gift card addendum is then sent for signature.  ***** never got to that point; therefore, no apartment was assigned nor was a special given.  At the end of this Anran was never charged the application and administrative fee.  If there is anything else, I need to provide I can. 

  

  Business response

  06/20/2024

  I am adding the final account statement sent to ***** on 06/17/2024.  I have also added a screen shot of the email from ***** stating they no longer wanted to reserve a room with us. 

  Good afternoon, 

  Anran was never promised a unit as ***** never signed a lease with us. During the application process, ***** had to sign that they agreed to the application and admin cost before the application can be submitted.  Our property conducts specials, and we change them daily at any point to keep competitive within the market.  Any special that is advertised and given only happens once a lease is physically signed; with the signing of that lease a concession or gift card addendum is then sent for signature.  ***** never got to that point; therefore, no apartment was assigned nor was a special given.  At the end of this Anran was never charged the application and administrative fee.  If there is anything else, I need to provide I can. 

   

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