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Business Profile

Property Management

Northsteppe Realty, Inc
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Northsteppe Realty, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northsteppe Realty, Inc has 2 locations, listed below.

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    • Northsteppe Realty, Inc

      10 E 17th Ave Columbus, OH 43201-1568

      BBB accredited business seal

    • Northsteppe Realty, Inc

      1946 N High St Columbus, OH 43201-1165

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Co-signed a lease for my son in June 2019. When the lease was up the following year, I did not sign the new lease when my son renewed the lease. I emailed Northsteppe Realty and specifically told them that I was not signing the new lease and that they needed to remove me as a co-signer. Northsteppe Realty is now trying to collect a debt from me due to my son defaulting on his lease after the new lease was signed. I have been turned over to collections for this debt and am constantly harrassed by phone and mail from debt collectors threatening to take me to court over the debt. I should not be responsible due to the debt happening after the lease was renewed without my permission and without my signature.

      Business Response

      Date: 05/02/2023

      Good Evening,

      Both the Tenant and Guarantor are responsible for any unpaid balances. The lease also hold guarantors responsible for extensions to the initial term. 

      Thank you,

      NorthSteppe Realty 

      Customer Answer

      Date: 05/02/2023

      I was told after the lease expired by the employee in the office that since I did not sign the new lease with him that I was no longer responsible.  Northsteppe chose to renew the lease with him without me even after I said I was not going to sign a new lease.

      Business Response

      Date: 05/04/2023

      The lease agreement binds the guarantor to any lease extensions. It can be provided upon request. Due to privacy we will not provide it on this response.

    Northsteppe Realty, Inc is BBB Accredited.

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