We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Real Estate

Casto

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate.

Reviews

This profile includes reviews for Casto's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Casto has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Brian R

      Date: 03/04/2025

      Brian R

      Date: 03/04/2025

      They said that there was multiple other incidents in 12 years that Ive lived there well because of my disability, I get rent assistance and I have caseworkers. There is no record of any other Incident in the 12 years I lived at ******* I have caseworkers they have no record of any other incidents except this one were Casto Apartment manager and regional manager violated the lease by not taking care of the issue The regional manager even said what I am hearing was normal apartment noises. when their lease obviously states disturbing noises would be a violation of the lease. banging on the floor playing music at 2am and 3am in the morning would be a violation of the lease. They have terrible apartment managers, regional manager in upper management. When you complain, they wont do anything unless you go higher up in Casto to get the issue resolved. then they wont lease an apartment to you because you were the complaining party and then they will lie and make things up about you That are not true. stay away from all Casto communities.

      Casto

      Date: 03/05/2025

      *****, CASTO no longer owns or manages *************. As discussed, your response to our communication with you, as well as the constant harassment of our staff is what led us to this decision. We wish you the best. Thank you.

    • Brian R

      Date: 03/28/2024

      Brian R

      Date: 03/28/2024

      Used to rent from Casto lived at one of their apartment, communities for 11+ years with no problems at all until last year I had one problem with one neighbor above me she smoked pot, played music all night, long banging on the floor they moved her to another apartment. Then they sold my current apartment complex. I tried to move to another apartment complex, owned by Casto. They will not rent to me because of the situation. When I was the complaining party, I would stay away from all Casto communities. They do not care about their residence. Terrible corporate and regional management.

      Casto

      Date: 04/12/2024

      Brian, As discussed, this is not the reason why we did not approve your transfer. CASTO is always willing to evaluate resident concerns and take the appropriate action. There was more than one incident in your 12 years at Wexford Lakes. and your response and constant harassment of our staff is what led us to this decision. We wish you the best of luck, and hope that you can find a home that you truly enjoy.

    Casto is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.