ComplaintsforPeak Property Group, LLC

• Initial Complaint

  08/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Peak Property Group has not returned my security deposit. I moved out of my unit on July 12th, and as of today, August 24th, I still have not received the deposit. I asked Peak about this, and they said, "30 business days." It has been over 30 business days. I have been treated extremely poorly by this company throughout my time renting from them, and they even tried to move me into a unit infested with black mold. All I am asking for is my security deposit back so that I never have to deal with this horrible company again. Thank you for your help.

  

  Business response

  08/30/2022

  Thank you for contacting us regarding the return of your security deposit. Your original security deposit for your first apartment rented with Peak Property Group from August 2020 to August 2021 was returned in September of 2021. We do not have record of a second security deposit being paid for your second apartment that you lived in from August 2021 to July 2022. Further, we show you still have a balance on your account for your second apartment since there was no security deposit on file. Please contact our office at [email protected] to resolve. Thank you!

• Initial Complaint

  08/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am an architect that is in grad school at University of Cincinnati. I leased my apartment through the property group. I went to Seattle for an internship this summer. The apartment group was doing renovations and I granted them access to my apartment. When I first noticed the damage was July 8. During the renovation they had completely ransacked the apartment. There is no regard for my personal items. The property that was in the apartment. I can only assume windows or doors were left open. When I returned there were dead animals and fecal matter all over my apartment. As well as damage to the property and complete array and distraction. The renovation work they did within my unit I personally feel is unacceptable. Kitchen cabinets don’t close. Doors don’t close. The craftsmanship is lacking to say the least. The refrigerator does not have access to a plug and is covered in an infestation of bugs and smell. Even after being cleaned and bleached. The installation of the toilet was not properly done and every time you flush leaks all over the floor.Entire day was taken off work without pay to clean and put the apartment back from the damage that they had done. There is a list of maintenance issues that need to be addressed. I have requested these issues via email and portal five times. There has not been any attempt to contact or rectify the situation. They are refusing a walk-through post remodel for inspection. I have reached out multiple times to the property and the properties managers. There has been zero resolution. There is a complete lack of respect for the tenant and the property. I am dumbfounded by the fact that they can just treat someone’s belongings and space in this matter. Then refuse maintenance or to correct the issue. I’m pretty sure the refrigerator has to be replaced at this point. They have known about the issue for over a month and have chose to do nothing. Instead state most recent that they have other tenants to attend too.

  

  Business response

  09/01/2022

  Thank you for reaching out regarding your apartment. We apologize that your experience was less than satisfactory. We work extremely hard to ensure a smooth renovation for the benefit of all our residents. It is our understanding that all items have since been resolved, but if that is not correct, please reach out to our office and we would be more than happy to schedule a time to review and remedy.

• Initial Complaint

  08/12/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I rented at **** ********* ***, Apt B, Columbus, OH from July 2021 to July 2022. During my year in the apartment, I had four separate instances of flooding/sewer back up in my apartment, resulting in missed time from work to clean up the damage and be on site during the repairs. I was not provided any compensation or discount on my rent for the inconvenience. I have received my security deposit back from the company and was assessed $350 for "carpet replacement". I find this charge to be unwarranted and unnecessary. There was a small amount of damage at the bedroom door where the cat scratched the carpet - which was because he was confined to the bedroom while the crew was dealing with the flooding and repairs over several days.

  

  Business response

  08/23/2022

  Thank you for reaching out regarding your concerns. We are sorry to hear that you had experienced some issues during your tenancy. We make every effort to ensure all work order items are resolved efficiently and effectively for each of our residents.  Our team was out each time a request was made and left the apartment in working order each time. Unfortunately, there are circumstances where issues can repeat themselves. When we process security deposits, we look in to the condition of the apartment when it is returned to us. In this instance, there was damage done to the carpet which would be a deduction from the security deposit. Given the circumstances, we are willing to provide a credit to your account of $150 to fully resolve this issue. Please confirm your forwarding address and we can issue the credit for you. Should you have any other questions or concerns, please do not hesitate to reach out.

  Customer response

  08/23/2022

  I accept the business's response to resolve this complaint.
  

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There are a number of issues that myself and my roommate have experienced both recently and also continuously over the past 9 months. We moved into this apartment on August 1st, 2021 which means that we have lived here a little over a year. Since September or October, we have made various and numerous maintenance requests that have mostly been effectively ignored. The primary issue that we have faced has been a ceiling/roof (we live on the top floor) that has been both leaking and collapsing continuously over the past 9 months. There are some more minor issues that are less pressing such as one of our lights rotting out of the ceiling and growing literal mushrooms, as well as a kitchen drawer that has broken off of the rails. All of these issues both big and small have been looked at and, although all three have been a problem for months and we have reported them, none of them have been fixed. Most of the time somebody will come out and tell us that there should be someone coming soon to fix it, and we have been told that about the same issues for 9 months. Now in addition to these physical and somewhat dangerous issues, they are charging us fees that we never agreed to in our lease renewal. Obviously, I refuse to pay fees that I don't owe, so I paid my rent on time that I actually did owe, but the false fees are now accruing late charges. Overall, I am incredibly frustrated and demoralized due to how I have been ignored and pushed down the line for a series of both payment issues and somewhat dangerous physical issues. In resolution, I would like to think that is reasonable to request that all these issues be resolved as soon as possible, and not as something that can be pushed off for another 9 months.

  

  Business response

  08/08/2022

  Thank you for reaching out about the issues you have experienced over the past few months. We take all issues very seriously and apologize for any delay in completion. We believe all repairs have been completed to date. If this is not the case, please advise what is outstanding and we will gladly look into and make sure it is properly addressed.

  Customer response

  08/08/2022

  Not a single one of the issues listed has been resolved.

  Customer response

  08/16/2022

  The ceiling is still leaking and caving, thats the main problem that is persisting. Additionally, there are still charges that we did not agree to on our account.

  

  Business response

  08/30/2022

  Thank you for the additional information. We scheduled and completed an inspection of the property last week, during which you were present. We were previously under the impression that all of these items were completed and apologize that several remain, including the roof and drywall repairs. We will work with our contractors immediately to resolve as quickly as possible.

• Initial Complaint

  08/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been renting from peak properties at **** ****** ** ******** **** ***** for a while now, and I have filed maintenance requests, sent emails and called about a growing mold issue in our bathroom. The ceiling in the upstairs bathroom has clear water damage and mold is growing along the walls under the water damage. It has been giving me headaches for a while now. There is no exhaust fan in the bathroom. We need the mold to be removed, the drywall to be replaced, the roof to be fixed, and the leak in the ceiling fixed. • Early July: filed maintenance request form to remove mold • July 11th: the mold is treated as a surface growth • July 11th-20th: the mold has not gone away and has grown larger • July 20th: called and emailed peak about the mold- no response • July 23rd: emailed and called peak again about the mold • July 25th: peak replied to the email asking if the ceiling was wet • July 25th: sent more photos of the water damage from the ceiling and asked when someone will come look at it • July 26th: sent a follow up email since there was no response as to when someone would come by • July 26- Aug 1: heard nothing from peak • Aug 2nd: called and emailed peak again • Aug 2nd: peak calls back and says there is nothing they can do that the mold has been treated. To which I say they need to put in an exhaust fan and actually remove the mold or I will not be paying rent. • Aug 2nd: send more photos to peak showing the growing mold and a photo of the work receipt from 7/11.

  

  Business response

  08/10/2022

  Thank you for reaching out. We are sorry to hear that you are experiencing some issues with your home. Our maintenance technicians were at your home on 7/15, 7/20, 7/26 and again on 8/4 to assess and complete repairs, including remediation of any growth and temporary roof repairs. Roofers are scheduled to complete additional repairs this week. After the roof is repaired, our maintenance technicians will schedule a time with you to come back and address any additional interior repairs that are needed. We do recommend that the bathroom window is partially opened when the shower is in use to aid in ventilation. Please do not hesitate to contact us with any additional questions.
  
  Thank you.

  Peak Property Group

• Initial Complaint

  07/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They took over from my former landlord in Dec. i was working with former landlord to move to a different building in Aug 2022, which they also took ownership of. I spoke to ****** about doing so when they were suggesting renew our lease in feb and I told him what previous landlord was doing. He made me sign lease renewal first and explore transfer in august. I spoke with someone else when the property i was looking to move into had a apt open. Everything was fixed but i got sick in march n applied for rent help thru caa because I was struggling because of illness. I told them have pre-qualification letter about the funds and sent letter. Suddenly they said oh well we cant move you til you come current on rent then we have to move you to different apartment in new building because tenant renewed then almost 2 weeks ago Im trying to figure out if i am moving into the new apt or move out or stay and work with them to resolve my back rent somehow and was told new apt was rented and got 3day quit or evict notice. Two weeks before my lease was up. No papers filed then got another leave or evict email this past week. I want my security deposit back from where i was supposed to move in August back because I need that money to put down on a new place, if I can find one because they couldnt notify me when they decided to rent the apartment so I could find somewhere else to move to thru another leasing agency. Also stop eviction, theres a new ordinance in Cincinnati if you can pay rent show a letter showing you applied for rental assistance, which I did and I emailed letter to them, twice, and it shows in photos I uploaded.

  

  Business response

  08/01/2022

  We apologize that you are not satisfied with the situation, but you are currently several months behind in rent and cannot allow you stay in your current residence or transfer into another residents while you have a balance on your account. We advised you to pay the past due balance immediately in order to resolve the issue. Please feel free to reach out to our office with additional questions.

• Initial Complaint

  05/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I've been having water damage and I've called and called and put in maintenance services but no one has fixed the ceiling damage which has gotten bigger! I have pictures of the damaged

  

  Business response

  05/27/2022

  Thank you got contacting us regarding the leak in your apartment. We apologize you are experiencing this issue. Our maintenance team has been out several times over the past week to work on resolving this issue, and should be fully resolved shortly. Please feel free to contact us with any specific questions about this issue and will be glad to further discuss.

  Customer response

  05/29/2022

  Maintenance did stop the leak and said they would be back to fix the hole in my ceiling but now it's been 2 weeks and still isn't fixedI accept the business's response to resolve this complaint.

• Initial Complaint

  04/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I’ve had an issue with gnats in my unit for nearly 6 months, and Peak has yet to make any effort to resolve the issue. On top of numerous other issues (including ongoing issues with the fridge, AC/heat, dishwasher, and poorly installed closet fixtures), the issue with pests has become overwhelming. I live in the unit with my 6yo son, and I’m genuinely concerned and his health and well-being in this unit. Despite at least 7 phone calls and multiple emails asking for help, I still have not received any help. I have videos and photos documenting the ongoing infestation, shared these with Peak Property, and still have received no help. My lease is up in 2 months, and I am itching to get out of this unit as soon as possible.

  

  Business response

  04/26/2022

  Hi ***** - Thank you for reaching out to provide feedback regarding your recent maintenance experience. Our maintenance technicians have already repaired your dishwasher and mailbox. They did note the gnats as well while servicing your apartment. The gnats are being caused by food, trash, and other items in your apartment. As previously noted, please clean up these items and we can explore further treatment as needed. But eliminating the source is the first step. Please let us know if there are any other issues we can help resolve. Thank you.

  

  Business response

  07/06/2022

  Thank you for reaching out, we are sorry to hear that we have not met your expectations regarding your most recent work order. We previously inspected your apartment for gnats and determined it was caused by dirty dishes/food/garbage in your apartment. We advised that these areas needed cleaned, and then we treated several times thereafter. However the treatments would only be effective if you continued to keep these areas clean. Should you need any further assistance or have any additional questions, please don’t hesitate to let us know.

  Customer response

  07/07/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17100811
  
  I am rejecting this response because: 
  
  Regards,
  
  ***** *******

• Initial Complaint

  03/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The rent is being raised as a 3 bedroom when they are unlawfully listing and attempting to lease a 2 bedroom with an unfinished basement as a 3 bedroom when it legally cannot be considered a room as per the city of Cincinnati laws. Not to mention the mold, plumbing issues, serious leaks and structural issues .

  

  Business response

  03/10/2022

  Thank you for reaching out about your property. We apologize if you are disappointed with the proposed rent increase for the upcoming lease term. We value your residency, but also understand if this does not work for you. We are not aware of any issues at the property relating to mold, plumbing issues, leaks, or structural issues after inspecting the property. Please let our management team know of any further concerns and we would be happy to address.

• Initial Complaint

  01/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On November 17th I was attempting to do my laundry and the washing machine died. I contacted Peak to file a maintenance request and there was no response for 2 weeks. When they did respond they attempted to fix it but was not successful. They came back a second time and said they will not be able to fix it and said they were going to place a washer and dryer in each unit. They have not done this and can not do this because there is no plumbing that could support the install. We have now been without washer and dryer for six weeks.

  

  Business response

  01/26/2022

  We apologize for the delay in service to your washer dryer. We will immediately escalate this issue to our service department to make sure this is resolved as quickly as possible. Please reach back out to our office if you do not get an update with an installation date by the end of this week. Thank you again for your patience.

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