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Find a Location

Lifetime Quality Roofing and Storm Restoration, LLC has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforLifetime Quality Roofing and Storm Restoration, LLC

    Roofing Contractors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.93/5stars

    Average of 365 Customer Reviews

    Customer Complaints

    44 complaints closed in last 3 years

    27 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/1/2015

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Residential and commercial roofing services including: Roof Replacement, Roof Repair, Insurance Restoration, Siding Replacement, Gutter Replacement, and Solar Panels

    Products & Services

    Residential and commercial roofing services including: Roof Replacement, Roof Repair, Insurance Restoration, Siding Replacement, Gutter Replacement, and Solar Panels

    Business Details

    This is a multi-location business.

    Find a Location

    Lifetime Quality Roofing and Storm Restoration, LLC has 9 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      5005 Horizons Dr Ste 205, Columbus, OH 43220-5263
      BBB File Opened:
      9/10/2015
      Years in Business:
      9
      Business Started:
      7/1/2015
      Accredited Since:
      10/1/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • Gale Force
      • Lifetime Quality Roofing
      • Lifetime Quality Roofing & Storm Restoration LLC
      Hours of Operation

      Primary

      M:
      7:00 AM - 6:00 PM
      T:
      7:00 AM - 6:00 PM
      W:
      7:00 AM - 6:00 PM
      Th:
      7:00 AM - 6:00 PM
      F:
      7:00 AM - 6:00 PM
      Sa:
      7:00 AM - 6:00 PM
      Su:
      7:00 AM - 6:00 PM
      Business Management
      • Mr. Zach D Willard, Co-CEO
      • Mr. Joe Vance, General Manager
      • Mr. Alex C. Gerhart, President/CEO
      • Ms. Madison Piller, Administrative Coordinator
      Contact Information

      Principal

      • Mr. Zach D Willard, Co-CEO
      • Mr. Alex C. Gerhart, President/CEO

      Customer Contact

      • Ms. Madison Piller, Administrative Coordinator
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Hire a trusted roofing contractor to repair, replace roof

      Customer Complaints

      44 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/05/2024

      Complaint Type:
      Order Issues
      Status:
      Resolved
      In January, I found a company called Lifetime Quality, whose name is Steve. We signed a contract. In May, I contacted Steve and gave him the full repair check of $10174.30. I asked him if it was correct to write the company name on the check, and he replied in a text message that it was correct. But on the day of the transaction, he suddenly said that he was afraid that the check would not have enough money, and he had to get the money to start working and buy materials. Steve asked me to change it to his name. The next day, their company called me to ask about the selection of materials and dates. I told the company staff that it had been handed over to Steve, and asked if there was any risk of changing the name on the check to Steve. The staff told me that it was okay. About two weeks ago, Steve took the second Lifetime Quality company contract and signed the community HOA form with me, and promised that I would start work to replace the roof next week. But I couldn't contact him this week. I called the police, and when the police came, they helped me call Lifetime Quality for consultation. The company manager said that he had been fired. I was defrauded! The company ignored my contract. I was very confused. I always thought that Steve was the company agent and maintenance person who acted for me in this work. The contract I signed with him while working was actually considered invalid. And no one from their company told me that he was fired, and no one else took over my case. Such an important matter, but no one notified me. And the company knew that Steve took my full check of ?10174.30. They didn't even inform me that he resigned, and said that this was no problem. Two weeks ago, I still signed other contracts with him in the name of the company. I suspect they are in collusion. How can a company use employees to resign, and then have no work after knowing that the full money has been paid? It's terrible.
      Read More

      Customer Reviews

      365 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Elena F

      5 stars

      08/05/2024

      Thank you Lifetime for the New Roof! Thanks to *********************** for the free inspection that qualified me for a new roof through the insurance process from storm damage! He also worked with my insurance company every step of the way. I also want to thank ***** at ************** in ******, **. for approving the Full Roof Replacement. I am highly pleased with the work Lifetime Quality Roofing did to my home and I am very pleased with how it looks!

      Local BBB

      BBB of Central Ohio

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