ComplaintsforSeamless.AI

• Initial Complaint

  02/18/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  12/20/2021 Contract renewed with additional license that I did not authorize or sign. When I asked for a call and a signed copy of my cnotract, none was produced and no one is replying to my emails. This is a $1500 expense that we're trying to recover but no one will speak to us.

  Business response

  03/07/2022

  We have resolved the complaint with Deanna McKeithen. 

  Customer response

  03/07/2022

  I accept the business's response to resolve this complaint. They have resolved my complaint successfully and I would like to remove the complaint.
  

• Initial Complaint

  11/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My former company subscribed to an annual contract with Seamless.ai based on the product as advertised and subsequent to an extremely aggressive series of sales calls. We used the product a few times which they can verify. After pulling some contacts we tried reaching out based on the information provided and literally none of the contacts worked. We stopped using the service and a month or so later we winded down the company to pursue other ventures. I notified Seamless and they persisted trying to get me to personally pay off the remainder of the contract my former defunct company signed despite having clear logs of the limited use and long lapse in logins. They wouldn't stop sending invoices and eventually threatened elevating to collections. For a software service that is totally and demonstrably falsely advertised, it is a shock that they'd go after an employee of a company that went under when that company didn't even use the service while they had it and notified them of the situation. It's just scummy. The high pressure sales tactics, to trying to squeeze 9 more months of subscription fees out of a company that doesn't exist by harassing former employees is unreal.

  Business response

  12/20/2021

  To whom it may concern,
  

  Mr. ************* signed an individual agreement with us for personal responsibility of the license and was not under a contract through his company. The account signed an agreement for 12 payments for access to the license and fell into default status after a few months. Our team attempted to collect on those payments as outlined by the contract signed. At this time we've made a one time exception and have cancelled his account effective immediately.

• Initial Complaint

  10/12/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On August 11ths i was charged $1,800 for a service that is not what i was sold. I was told the product would provide an alternative solution to SIC code search, with a way to get to the datat using other fildes on the software. Additionaly, I only needed one licence they told me that was not able to buy only one lice but had to buy two. After Purchasing the softhware I attended training twice (one on one training). And the trailer admited that the informatioin i was looking for ( the granularity of the informaton by industry as like SIC and NAICS codes provide) was not something the softwhare was able to provide. ( I was laied to and deceived) So i reached out the the sales person that had sold me the product, the trainer and the company, and they have absolutelly no interest in providding a solution. My complait was plaiced within the first 30 days after my initial order, and after attending theirtraining. C omplaintbas is of false advertizing of less than promissed (I was lied to)

  Business response

  10/28/2021

  To Whom it May Concern

  At this time we've confirmed that ***** has disputed the original charge on 10/17/2021. Regretfully once a charge has been disputed we're unable to refund as the funds are now being held by the bank until the dispute is resolved. This can take up to a three month period. We will notify ***** that we are happy to provide a refund based on his claims here but must wait until the dispute has been resolved to confirm the funds are returned to us at that time and not to the customer directly.

  Customer response

  11/08/2021

  I have not yet received any official confirmation from you by email that you will be refunding me as per your response. I await the resolution with the Financial institution and or with BBB as per what you are suggesting, but will only consider it resolved once I have receive full refund

  
  
  

  Business response

  11/10/2021

  To Whom it May Concern,
  

  At this time we've confirmed that ***** has disputed the original charge on 10/17/2021. Regretfully once a charge has been disputed we're unable to refund as the funds are now being held by the bank until the dispute is resolved. This can take up to a three month period. We will notify ***** that we are happy to provide a refund based on his claims here but must wait until the dispute has been resolved to confirm the funds are returned to us at that time and not to the customer directly.

  Customer response

  11/10/2021

  as per my last response we are awaiting confirmation from Seamless AI that the credit will be provided in full. we have not ye received any written communication, such as email confirming what SAI has proposed in their response. so we have to wait the 3 month process from the financial institution. if and when resolved we will accept the resolution, but until full refund is received this case is open and not resolved.

  
  
  

• Initial Complaint

  10/11/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  terrible customer service, continued to charge without permission and horrendous experience

  Business response

  10/14/2021

  To whom it may concern,
  

  After further investigation we determined that our organization had not received any request to cancel to any department from any emails associated with RJ ******. At this time our Senior CS leadership team has contacted Mr. ****** and resolved this issue amicably and the account is closed effective immediately.

  Customer response

  10/15/2021

  they have not refunded my money that we had to dispute on my credit card from running an unauthorized payments back to back. Furthermore I paid money prior this year that I want back due to such a negative experience. I can show the statements if you wish.
  

  Business response

  11/10/2021

  To Whom it May Concern,
  

  At this time the account under ** ****** is closed and has been since 10/13/2021. All refunds requested regarding charges after the 10/13/2021 request have been processed aside from the disputed charge. The disputed charge cannot be refunded as the funds are no longer with us and we're required to wait for the banks resolution. No further refunds will be offered to Mr. ****** as we've processed all possible after his cancellation request but are not required to offer additional refunds as the contract terms were an annual agreement and all charges were obtained according to that agreement. At this time his account is closed and no further actions will be taken.

• Initial Complaint

  09/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our business had bought an annual subscription of Seamless.ai in June of 2020 - quickly upon using Seamless.ai we realized that we were sold the dream and the reality was much different. The data was inaccurate or completely lacking and we were not able to use it as intended. Essentially, we wasted our money. Fast forward several months later - without any warning we get charged for another 1-year subscription. I had tried to reach out via phone and other communication methods to get ahold of someone from the Customer Support Team but, when I called all I could do is leave a voicemail and never heard back. After 2 months of repeated email outreach, I finally got ahold of someone on the customer support team who then told me sorry nothing they can do. We do not use the software and will continue not to. All we seek is a refund of our hard-earned money. We are a very small business and this is a large sum for us.

• Initial Complaint

  09/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We have been getting charged for services we have cancelled last year. We have written to them in regards to this matter. They claim we had signed an yearly agreement with them, which is not the case. This company is fraudulent. We are looking to have our money returned to us. Possible legal action civil and criminal charges are not out of the question

  Business response

  09/23/2021

  To Whom it May Concern,
  

  Please note that Mr. ***** had his account cancelled and refunded earlier this month and is no longer a client of Seamless.AI. The account has been closed out and he should not have any additional concerns or complaints.

• Initial Complaint

  08/25/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I believe I submitted an inquiry to this company a year or so back maybe longer, but I have since told them I am no longer interested in their services. I have been getting a call from them about 2 - 3 times a month from all sorts of different numbers even though I've told them I am no longer interested and I would like them to stop calling me. I block every number they call me from but they keep coming up with new numbers to call me from. All I want is for them to stop contacting me as I have stated.

  Business response

  09/23/2021

  To Whom it May Concern,
  

  Thank you for notifying us of Mr. Payne's request to be DNC'd from Seamless.AI. At this time Mr. Payne has been marked as DNC in all platforms and will not be contacted further by Seamless.AI.

  Customer response

  10/04/2021

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  (508) 713-1074

  Payne, Derrick 15798592

  Seamless.AI

  Oct 4, 2021 12:46 PM

  
  

• Initial Complaint

  08/10/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I've received no fewer than four separate calls from Seamless.ai sales people, to my personal cell phone in the last month. They have ignored my requests to remove my phone number from their database. The most recent call was today, from ###-###-####, and when I again asked my personal cell phone number to be removed and replaced with my business number, they flatly refused stating "well we got your number from somewhere, so it is out there". The issue is clearly that if they have my personal cell phone, they are of course selling it to third parties. I'm getting more and more spam phone calls recently, and I am certain this is due to Seamless.ai selling my personal information claiming it is my business information. This is completely unacceptable.

  Business response

  08/18/2021

  To whom it may concern, 

  We apologize for the delayed reply here. At this time we have notified Mr. ******* of our Privacy removal policy and escalated his request to be marked as DNC from any internal communication. We absolutely respect anyone’s right to privacy and have an avenue where they can request to have any information removed and manage our DNC list internally as well. Information provided to Mr. ******* regarding not marking him as DNC is inaccurate and has been addressed internally.

  Please let us know if you have any further questions or concerns regarding this complaint.

  Customer response

  08/18/2021

  I accept the business's response to resolve this complaint. I received an email from Seamless.ai indicating that they would put me on their DNC, and also a link to a privacy portal where I can request my information deleted (which I previously used and requested, and did again today). I also requested that they delete my personal cell phone not just from their internal databases, but also request deletion of my personal cell phone from whomever they sold that information to. I'll revisit the BBB portal if I receive more calls after the end of this week - I will let any calls this week come in without complaints as I expect it may take a couple of days to clear my information from their databases.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩