Business ProfileforIvory Paper Co

BBB files reflect Ivory Paper Co planners may have longer than anticipated delivery times, and refunds may be delayed. BBB opened its' file on Ivory Paper Co on 1.15.20 when we received a complaint from a consumer who paid for a planner that was not delivered. As of 1.3.21, BBB has received 117 complaints from consumers who have ordered planners which have either not been delivered, or have been unsatisfactory. Consumers have also said the company fails to respond to requests for assistance or refunds. Ivory Paper Co sells their planners on their website, FB and Instagram pages. Ivory Paper experienced a growth spurt, and to deal with the increasing number of customers hired more staff and moved into a larger facility, called The Pink House. Consumers are well advised  to take into consideration a longer than expected elivery date when choosing whether to purchase a planner from Ivory Paper Co, and to pay with a credit card. A credit card provides additional protections; it’s easier to dispute charges or to get your money back if there is a problem. Debit cards, prepaid cards or gift cards don’t have the same protections as a credit card.