Complaints

This profile includes complaints for Auto Boutique's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Auto Boutique

  1800 Georgesville Square Dr Columbus, OH 43228-3695

  
• 

  Auto Boutique

  6700 Caine Rd. Columbus, OH 43235

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled senior citizen and Auto Boutique made an offer and promised to purchase my car and did not show up. I rescheduled my doctors appointment to facilitate the sale and I did not receive a call, text or e mail to cancel the appointment. When I called Auto Boutique they denied the offer ( i have a copy of the offer and when they would pick up my vehicle) This is very concerning and very difficult to my daily activities.

  

  Business Response

  Date: 04/28/2025

  Auto Boutique apologizes for any inconveniences ********* may have experienced. ********* came into communication with Auto Boutique regarding selling his vehicle the week of 4/17/25 before Easter weekend. Auto Boutique had given Mr. ****** a pending offer on his vehicle without physically seeing it (he lives in CLE area and Auto Boutique offered pick it up pending an inspection). Auto Boutique didn't hear back from ********* regarding his pay off through his bank he had a lien on his vehicle with so an appointment for Monday 4/21/25 could not be confirmed. Auto Boutique had gotten back in communication with ********* on 4/21/25 and was still offering to purchase the vehicle and schedule pick up as well. Since then ********* has been unresponsive to Auto Boutique about selling the vehicle to our company. Mr. ****** also stated his concern was repair issues regarding his complaint and has never owned nor had service work done from Auto Boutique. Additionally, Auto Boutique believes it is going above and beyond offering to purchase and pick up a vehicle over 3 hours away for a customer and has had no response back from Mr. ****** regarding purchasing his vehicle from him. 

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2018 *** 440i from Auto Boutique 3 days ago (Mar 26, 2025). Upon test driving it I noticed the alignment was off and the car sort of swayed side to side at highway speeds. I told them if they would fix it I would be interested in buying. So, they "fixed" it and I bought it. Halfway home I noticed the alignment was off still and was still swaying side to side. I took the car to a european mechanic shop and they pointed out the alignment was off and that the front left strut was leaking as well as the front right thrust arm. One of the wheels had been cracked and welded together as well. I called Auto Boutique and they said to bring it back so they could fix it. I drove an hour and a half again to have them fix it and they claimed they fixed the alignment and that everything else was fine. I leave and drive and immediately notice nothing was fixed. I went back again to the dealer and they said the mechanic went home for the day and I would have to come back again next week. They refuse to let me return the car and they clearly have TERRIBLE mechanics or extremely dishonest mechanics. Also, the car makes an extremely loud noise when turning right at speeds above 25mph. They have claimed to fix these issues multiple times and are not actually doing anything to fix it and I have now drove 3 hours both ways THREE times. I am extremely dissatisfied and disappointed as I paid the high end of KBB value and received a car that needs thousands of dollars in repairs.

  

  Business Response

  Date: 04/04/2025

  Auto Boutique apologizes for any inconveniences ********* may have experienced. Auto Boutique sold ********* a 2018 *** 440xi on 3/26/2025. ********* wanted an alignment done on the vehicle before purchasing and Auto Boutique performed one. ********* proceeded with purchasing the vehicle and was satisfied at the time. After purchase, ********* was still concerned with the vehicle so Auto Boutique re-looked at the vehicle without an appointment and then worked on scheduling him in for another appointment to get his concern resolved. Auto Boutique has been trying to make contact multiple times via phone call and text messages with ********* to offer him some options for resolution and has received no communication back from him. Auto Boutique is here to help in the situation and is trying to make contact with the customer to address his concern. 

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2017 ******* Sant Fe Sport with ****** miles from Auto Boutique in ********, **** on 07/20/2024. On 11/08/2024 I had the oil changed and a new oil filter. On 12/24/2024 I had catastrophic engine failure with only ****** miles on the vehicle and owning it 5 months. I was not told by Auto Boutique that a ******* Engine II Class Action lawsuit was filed against ******* regarding certain models (which included the vehicle I purchased) that had engine defects that could cause stalling, seizure, failure, and even fire. I was denied warranty repairs by *******. I was told by Auto Boutique that I purchased the vehicle "as is." I am only asking for Auto Boutique or ******* to make this right. I was not told by Auto Boutique that there were 2 recalls on my vehicle regarding excessive oil consumption causing a defective engine that used too much oil, stalled, and eventually failed. I am requesting someone to please help me on what are my rights? Thank you.

  

  Business Response

  Date: 02/06/2025

  Auto Boutique apologizes for any inconveniences ******* may have experienced. ******* purchased from Auto Boutique on 07/20/2024 as she has stated and purchased the vehicle AS-IS. ******* signed multiple documents stating this and additionally signed two different forms denying extended service contract coverage for the vehicle. A "Disclaimer as to status of open recall" form was also signed and acknowledged. This complaint seems to pertain to ******* and the class action lawsuit they have against them and not Auto Boutique. However, Auto Boutique has tried to make contact with ******* to offer assistance with the repairs needed to the vehicle and have had no contact back from the customer yet. Attached to this response are the documents being spoken of in the response. 

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to look at a ***** CX-5- I wanted to see what they were offering me for my trade-in and I was told I have to put my information into an application for them to give me my trade-in value. I explicitly said the application doesnt mean Im getting the car correct? And the salesmen said no it doesnt mean youre purchasing or anything. I filled out my part of the application and they hard checked my credit and I didnt realize thats what they were doing. I said I was no longer interested in the car and thats when a manager came over and asked what happened. I explained that I was told I had to fill out an application in order to get my trade-in value and he said Oh you didnt get your trade-in value? And i told him no and he said let me grab it for you. I feel extremely mislead and was under the impression my credit would not be ran until I confirmed I was interested in purchasing the car.

  

  Business Response

  Date: 12/24/2024

  Auto Boutique apologizes for any inconveniences *********** may have experienced. *********** put "service issues" as her Nature of Complaint and Auto Boutique has never sold *********** a vehicle nor have had her vehicle in for servicing of a vehicle either. To address ***********'s concern about having her credit run at our dealership, *********** filled out a credit application. (implying she is interesting in obtaining financing for a vehicle) In submitting a credit application on our dealership website a consumer must click on the I Agree checkbox and type in their name, confirming that they have read and understand the Privacy Policy as well as the Electronic Signature Disclosure and that they are authorizing Auto Boutique under all applicable federal and state laws, including the Fair Credit Reporting Act, to obtain information from a consumer's personal credit profile. Also, the consumer is confirming they understand that any pre-approval is subject to review and acceptance of credit information. If *********** changed her mind about purchasing a vehicle that is a completely different situation as the consumer had consented to AutoBoutique to run her credit via the acknowledgements and disclosure pertaining to submitting a credit application to our dealership. Attached to this response is the Electronic Signature Disclosure and Privacy Policy that was acknowledged by ***********. The only thing Auto Boutique can recommend to *********** is to dispute the credit pull with the credit bureau and or lenders and they will reach out to Auto Boutique regarding it.

  **************************************************************************

  **************************************************

  
  

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from them early evening Saturday September 7th, 2024. Could not drive it home as I did not have a second driver. Went to pick it up on Sunday and went 4 miles down 270 East and warning message came on stating "All Wheel Drive System Rear Axle". Returned vehicle within 2 hours of picking it up to cancel deal or go with their 5 day/500 miles choose something else. Spoke with on site mgr who seemed to be understanding and offered to have vehicle looked at and also said the 5 day trade would be ok. Settled on Wednesday at 10:00 AM to perform the trade. Got there and my first pick for trade was available so the sales associate went into the lot to get the vehicle. Wife and I watched and I seen him take a call and I jokingly told the wife that he just got the word to stop the deal. Sure enough the sales mgr **** approached and told us the vehicle was past 10 years old so the trade deal did not apply. We informed him that 2 of their associates said we could trade for another vehicle. **** kept saying he was going to take care of us and the next thing he would do is quote policy. We informed him that axle issues are safety related and should have been taken care of before vehicle was put out for sale. He quoted policy and told us this was a service issue. Informed him vehicle was advertised as all wheel drive, but due to issue was sold as 2 wheel drive. It became clear **** was seeking promotion and our issues were secondary. Service mgr came out and he came off as a man of integrity. Told us he can't get around **** regarding the trade in mentioned above, but he controls the Service Department and assured us the necessary repairs would be made to make the vehicle safe at their cost. I would cite more but their is a character limit.

  

  Business Response

  Date: 09/18/2024

  Auto boutique apologizes for any inconveniences Mr.****** may have experienced. Auto Boutique has been in consistent communication with Mr.****** and is getting the vehicle repairs taken care of. As far as Auto Boutique is concerned Mr.****** has expressed to us he is satisfied with the process Auto Boutique is taking to repair the vehicle at this time. 

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out multiple times to cancel the auto warranty. I was told it would not cost me me any extra during when purchasing the vehicle but it did. I have asked someone to reach out so I can get it canceled with no response. I was informed it could be canceled and I could get a refund but have to reach out to the dealership I purchased the vehicle from and I have multiple times. The warrenty companies informed me I could cancel and get a refund. Please cancel Connect II Eviromental Paint & interior product warrenty and Golden Plains warranty company Advantage care #****** and send a refund of these cost. The refund has to be made directly to me because I have done a auto refinance.

  

  Business Response

  Date: 09/09/2024

  Auto boutique apologizes for any inconveniences Ms.****** may have experienced. Auto Boutique includes a Limited Powertrain only warranty on vehicles 10 years or newer and under 100k miles, however Ms.****** purchased an extended service contract with longer and more coverage than the Limited Powertrain warranty. The Environmental Paint and interior product  is something that is optional to purchase with a vehicle and Ms.****** had elected to have the coverage. Auto Boutique has been in communication with Ms.****** to get the situation resolved. Auto Boutique is fulfilling the warranty cancellation Ms.****** requested and additionally out of good faith Auto Boutique is mailing out a customer satisfaction check to Ms.****** for the cost associated with the Environmental Paint and interior product. Attached to this response are the documents signed and acknowledged by Ms.****** pertaining to the purchase, as well as the check and overnight tracking for the customer satisfaction.

   

  Customer Answer

  Date: 09/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. They have been professional in handling the issue. Auto Boutique is in the process of refunding the one of the warranties. 

  
  Kind Regards,
  
  ******* ******

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was advised when I purchased the vehicle that I had to get their warranty for paint for $400. When I got home I realized that it said the denial of purchase of the warranty would not impact them selling me the car, therefore, I didn't actually need it and they shouldn't have forced me to buy it. When I went to try to cancel it, they said that I couldn't because it was non cancellable. I had since emailed them to cancel and they sent me 7 pages of the contract, in which the finance officer ONLY showed me page 1, and ONLY gave me the copy of that page 1. So I did not know that it could not be canceled.

  Customer Answer

  Date: 06/06/2024

  The company got back to me when I said I was going to BBB and are refunding my lien holder, I am good for now. Thanks! 

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Hyundai Sonata on March 11,2024 I was told by the gentleman named ***** who did all my final paperwork I was only to contact him if I had any issues . I dd not drive it again until Friday March 15 I had a doctor appointment and was going to the store after when I opened the back right passenger door water cam out of the bottom of it . Saturday I texted ***** I did not get a response so on Sunday I called and he said he did not have time to text him and he would take care of it on Monday . I am working Mandatory 10 hour days sometimes it goes to 11 or 12 hours When I texted him on Sunday I ask who I needed to talk to to have this taken care of.. I did not hear back so the following Friday I called and spoke to ****** ****** the general manager and we took my car and he was very rude arguing because my husband at first wanted to return my car so he was like you are well the 5 days so he was shown my phone as proof he was like well I will talk to him and my husband was like what are you going to do he was like we slice the weather seal and that will let the water out and will not let the weather in ,my husband believes the car was damaged he finally gave in after he realized how unhappy we were .They had my car for 6 days until the 29th I had not driven my car sine then I was given no paperwork as proof of what was done so I was shocked when today I opened the door and water was coming out 0f the door I after having my car that long . I call that deceptive business practices I am assuming since I have no paperwork supporting what was done so he must have only put a slit in it I am so pissed that I was looked i the eye and lied to and my concerns were blowed off and the fact the person who said to only contact him did not get back to me in time for me to exchange or return my car I absolutely love this car but the way the water stand in the bottom of the door it will rust out very soon. the I want it fixed right

  

  Business Response

  Date: 04/11/2024

  Auto Boutique apologies for any inconveniences Mrs.***** may have experienced. Auto Boutique had Mrs.***** come in after the sale to address a potential concern she had pertaining to her passenger rear door jam "holding water". Upon inspection Auto Boutique let Mrs.***** know that we believe the vehicle does not have an issue, rather that the door/door jam is designed this way by the manufacturer Hyundai. There is no water getting inside the vehicle or on the inside of the door itself, it is sitting at the bottom of the door jam until the door is opened.  This completely upset Mrs.***** so Auto Boutique gave her some ideas on how to make it better (mentioned in her complaint). Auto Boutique wanted to have Mrs.***** be a happy customer so we decided to have her vehicle looked at by an independent body shop and they also determined the door jam is designed this way by Hyundai but still attempted to adjust the door better to satisfy the customer. Fast forward to now and the water still sits in the door jam (designed this way to keep water out of the interior of the car) and Mrs.***** is still unhappy. Auto Boutique is willing to allow Mrs.***** to trade in her vehicle at the sale price she paid and look at purchasing a different vehicle. If Mrs.***** wants to keep possession of the vehicle, Auto Boutique would advise Mrs.***** to take the vehicle to an independent body shop of her choice to see their opinion and then contact us with the quote if they determine there is something that can be repaired. 

  Customer Answer

  Date: 04/12/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21533197
  
  I am rejecting this response because: I took my car to the dealership and paid out of my pocket to have it taken care I do not want to deal with Auto Boutique anymore..

  Moving forward I will only take my car to the dealership where I am treated with respect and listened to . It will be worth paying out of pocket for my piece of mind by having the actual 

  paperwork to show what exactly was done to my car not just someone using deceptive business practices by lying to my face 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:02/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue I had they add an additional "non-negotiable" $699 charge for SA Paint in person at time of sale and not in their original online quote. At time of sale the Finance Manager said it was a non-optional charge that we had to pay and was on all purchases. After we walked, the finance manager called and offered to remove the charge and sell to us at the original price quoted in the online quote but we still did not go back and purchase. I wrote a negative review detailing the hidden charge and the GSM Mr. ****** ****** responded and allowed me to call and talk with him about my concerns. I expressed my concern over the $699 SA paint charge and he stated it was an optional charge and that it was just a misunderstanding with the Finance Manager and the purchase was processed. I advised him that this error is why we walked and will not purchase from them but I was glad he listened to my concern. The reason I am writing my complaint is that since that conversation, I have seen additional negative reviews citing the $699 charge and noticed there are multiple complaints prior to mine with the charge as well. I would like the business to either include the charge as mandatory on its online quotes, or disclose it as optional at time of purchase not mandatory until someone walks.

  

  Business Response

  Date: 03/04/2024

  Auto Boutique apologies for any inconveniences the ********* may have experienced. Like mentioned by *******, the Paint and Fabric Protection warranty was told to them by their finance manager that the product is pre-applied to all of our vehicles and was going over the warranty options pertaining to it(which is transferable to the customer). If a customer chooses not to take transfer of ownership of the warranty of the Paint and Fabric protection that is something that is able to be done on any deal. Our General Sales Manager ****** ****** made contact with the *******s regarding this and fully explained the situation(as noted in the complaint from the customer). The customer is requesting for us to change our business practices to this and since their experience Auto Boutique shows on the addendum on our vehicles that our inventory is pre-applied with a Paint and Fabric Protection and addtionally is also listed in the disclaimer on our website of every vehicle listing.

  Customer Answer

  Date: 03/04/2024

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint, as the disclaimer is now added to their website on newly listed vehicles as seen by the file attached. This acceptance is contingent however, on the Paint Protection Fee being actually included in the original pricing as the disclaimer states and not added at purchasing. If further complaints are made about the paint protection in future I recommend the Better Business Bureau re-look at this complaint. I would like to thank the business for reviewing my complaint and taking the recommended steps to resolve the issue. 
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:02/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to purchase a vehicle from this dealership from out of state. I had everything completed on my end, including the final numbers from the financial manager, ******. The next day I had a salesman call me. He insisted that to complete the sale we had to add a $700 paint protection charge to the total of our loan. This is unethical. It is dishonest. Not to mention they had already ran our credit, which affects our credit!!! We told him that the financial manager did not have that in his numbers and he then refused to sell us the vehicle. They wouldn't answer texts, phone calls or emails after that. I cannot believe a company has such low standards for employees. To agree on a price, and financial terms and then change it and refuse to sell a vehicle and return communication. This business is beyond terrible.

  

  Business Response

  Date: 02/26/2024

  Auto Boutique apologies for any inconveniences Mrs.****** may have experienced. Mrs.****** was originally in touch with our finance writing department for credit application submittion and verification of the information. After that process with an approval from a bank Mrs.****** was contacted by one of closing finance managers ***** on 02/19/2024. During this phone call with ***** Mrs.****** stated that they are "tax exempt" and weren't willing to pay the taxes that needed to be collected. The document provided was a form from *********** insurance stating that they customer had a total loss, not stating they were tax exempt. Auto Boutique collects tax for all finance deals, unless it is a 501C charity that is tax exempt, or has an applicable PUCO number rendering a business tax exempt when purchasing vehicles. We have an obligation to our lenders to ensure taxes are paid in the customers home state, otherwise they have the right to force us to buy back the loan and attempt to recover the vehicle, which is a risk we are not willing to take. What Mrs.****** was requesting was not something Auto Boutique is able to do as a company. Pertaining to the issue regarding the paint protection for $700, it is a product that is pre-applied to all of our vehicles but is not a requirement for purchasing a vehicle as stated on the Paint Protection contract. If Mrs.****** is still interested in purchasing a vehicle with Auto Boutique we would be more than welcome to assist as long as the customer is willing to do the process as it is legally needing to be done. 

  Customer Answer

  Date: 02/27/2024

  I was not trying to elude paying my taxes. I gave two different people a notarized tax affidavit for my state. Both the people I spoke to before ***** assured me this wasn’t a problem. They even asked their bosses above them to make sure. A tax affidavit is a LEGAL document that allows your sales tax to be transferred to a new car because you had a total loss in the previous car you already paid taxes on. This document is what has to be given to the DMV, so it’s obviously legitimate. ***** was also the third person we dealt with on the vehicle. We had never spoken to him before, and he introduced himself as a salesmen, not a finance manager. He refused to sell us the car because of the paint protection plan we asked him to remove. After the last message absolutely no one would return our messages or phone calls. They already ran (and affected) our credit at this point and then refused to communicate any further forcing us to look elsewhere and have our credit ran again! What kind of company operates in this way? I would never do business here after the way we were treated. This business has the absolute worst customer service I’ve seen in my life. I would highly advise anyone looking to purchase to STAY AWAY!

  

  Business Response

  Date: 03/06/2024

  Auto Boutique apologies for any inconveniences Mrs.****** may have experienced. Auto Boutique collects tax for every deal unless a customer has a tax-exempt form for being a non-profit. The document from *********** shows that Mrs.****** would be reimbursed by them for the sales tax paid on purchasing a vehicle. Pertaining to the paint protection product it is pre-applied to all of our vehicles included in our sale price of our vehicles. The warranty pertaining to it is something our finance managers go over with a customer to transfer the ownership via purchasing the product, if a customer declines to have it transferred to them that is their choice to do. If Mrs.****** would like to speak to our General Sales Manager ****** ****** for more information regarding the situation that is no problem. Auto Boutique is not seeing what Mrs.****** is asking for for resolution for the situation at the time.