Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a 2018 Honda Accord. The date I left the dealership sensors came on from the front sensing camera. I have consistently reached out to this dealership about the problem. Communication has been no good. I was able to Communicate maybe twice. I was told they would take care of the problem. Since, I have been ignored and have not received any response from anyone from Bobb Automotive.

  Customer Answer

  Date: 06/12/2024

  I was told by the sales person who sold me the vehicle that it would be taken care of. This issue has disabled the ability to use the cruise control function. I brought the vehicle in to Bobb Automotives service shop for the problem. At this time the service department stated they put all new rotors and brakes on the vehicle, new wipers, and an oil change. I was told there would be some noise coming from the brakes for a day or two to rub coating. There is now a constant grinding/winding noise coming from the tires, not sure which. This noise is louder during braking. This noise also was not present prior to changing brakes and rotors. I was told this would be fixed, I have not had any of my calls or text responded to about fixing this issue which is covered under warranty.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4, 2024 I purchased a car from this company. They did not deliver the car until 3 weeks later because the car needed repairs that they never disclosed to me until after the purchase. I received the vehicle with a temporary plate because I live in another state. The temporary plate expired on May 6, 2024. I called them and they told me that all of the paperwork for the car was sent to my local DMV office. I called my local DMV office again today and they have not received any paperwork from the dealer. Here we are almost 3 weeks later, I am now stuck. I need my car to get back and forth to work. The dealer is refusing to work with me and issue another temp plate so that I can drive my car. When none of this is my fault, I want someone from the dealer to contact me and explain why they cannot issue another temporary plate- The DMV told me that they absolutely can issue another plate. I need help.

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first started looking at this vehicle, the salesman pretty much ran around the vehicle and did not give me an accurate view of the car. There is heavy damage to the right hand side of the vehicle. There’s scratches all over the vehicle. The rims are damaged. None of this was stuff that was told to me or shown to me before I actually purchased the vehicle. Which reminds you I feel like I was taking advantage of because I am currently in a chapter 13 bankruptcy. They didn’t send barely any pictures when purchasing the vehicle the first company that it was going to be finance through backed out because I had not been on my job long enough and supposedly the next company they had to up the total price tag on the car to get the deal done by like $4000-$5000 which is ridiculous, thirdly or lastly, my vehicle has been sitting in my driveway for over three weeks because they have not been able to get the title paperwork to the title company that they use so I have not been able to even drive my vehicle

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need answers from the BOBBS auto dealer in regards to my purchase of a 2022 Toyota Camray that initiated in Dec 2023 after constantly calling them I received no call backs I want to know whats going on I have no payment info no title I cannot register this car. this car was delivered to me here in NJ on 12/8/23 dealers name was ***** *** *** ****

• Initial Complaint

  Date:02/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a car the week of 1/22 and was given the word by my saleswomen that my car would be serviced and detailed prior to be shipped to me. I received the car on 1/29 and the car was filthy and had pieces missing from the back taillight's. I spoke with my salesperson whom said she would send me the maintenance records for the car and would make arrangements to have the car cleaned or send me a check but she was not working that day but assured me she would take care of things. I also spoke with her her manager that day and sent him the same pictures and we came to an agreement that they would send me a check to compensate me for the detailing but made no mention to the missing pieces on the car. I have texted both my salesperson and the manager and neither has responded to me request for the maintenance records, compensation for the dirty car, and the missing pieces on my car. Additionally, the car has now cut off twice in less than two weeks of me having the car and they are not being responsive to the issues they have given me.

• Initial Complaint

  Date:01/30/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2017 Buick Encore from them 2.14.23. They took advantage of me, giving me a 12% interest loan. I went ahead and tried very hard to pay the car off and was doing great. I found a cheaper rate and was told to get my memo title to transfer the rate and get a lower interest rate. I went into Bobb to do so. They swarmed me and convinced me to purchase a new car and then told me they could give me a better rate. I asked why this better rate wasn't offered to me initially, because I had a good credit history and got no answer. I told them multiple times that I only wanted my credit memo title, but they kept pressuring me to purchase a newer car. They kept saying you can afford this vehicle and not to worry about it. They are extremely unethical pricing pressure tactics to lure in customers and then confuse you and then rip you off. 

  I told ******* I had PTSD and I don't do well in pressure situations. I thought she understood and would help me. 

  They made me pay $56,670.12. They sold me a used 2020 black GMC Arcadia Denali with about 34,730 miles on it on 12.27.23. They overpriced and sold it to me and forced me to use a lending company that they recommended that hiked the interest rate well over normal acceptance level. The financing will make the final total almost $75,000.00. Now instead of reducing my original payment from $408, my new monthly payment is close to $900 a month. 

  This company is extremely DECPTIVE with their pricing practice.

  This new car was almost five times the price of what I owed on the current vehicle that I was trying to just get my memo title, and I was pressured to purchase a car which increased my monthly payment to almost $900, even though I went in and told them that I am trying to lower the $400 payment that the currently vehicle was costing me. I said multiple times I can only afford a vehicle under a certain price range. 

  The loan was through Communitywide. The new loan is through Telhio. 

  I have asked multiple times for them to take the car back. I told them many times, I don't make enough money to afford this car payment. 

• Initial Complaint

  Date:01/19/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm in Chapter 7, and my lawyer referred me to National Automotive Brokerage Solutions, I completed the application online, someone called me named ***** ********* with that company on November 11, 2023. I sent in stubs, driver's license and was told that I was approved for $825 monthly payment. I was sent pictures of a 2022 BMW 228i, so while waiting on the banks approval they asked if I had a co-signer, and used my mom. That same day he said they were unable to reach the banks and would call on Monday and said it's due to the max interest rate in Texas and they were trying to resolve the issue. So I was sent pictures of a 2021 BMW x1 and was sent over the paperwork, and they put a sold sticker on the vehicle. I was asked to send my mom's info, I signed the documents (buyers guide, down pymt, warranty papers, purchased insurance. On November 16th I sent in declaration page of insurance, our contracts was sent via Fed Ex on November 18th,and the listed the vehicle for transport. On November 20th they asked for the spelling of my mom's last name which the second contract we signed her last name was spelled wrong. On November 21st the vehicle arrived with no paper tag, so they emailed it. The first contract had the correct amount of $867, the second had $967 which was wrong so they sent a 3rd contract for me to sign. December 21st I contacted them to tell them I never received copies, no response, I told them my paper tag will expire on January 6th, no response, then I received a text from someone else with National Auto named **** requesting paystubs from second job, and was told the bank havent funded the deal yet and was trying to get it wrapped up I told them my tag expires soon they told me to reach out to the salesman, I did and all he did was read them and not respond. Then was told the bank will all and never did, so once I said they committed fraud and breach of contract and was contacting a lawyer they tell me I'm not approved, had the vehicle 2 months.

  Customer Answer

  Date: 01/22/2024

  Papers Ive signed, Ive also signed 3 contracts which was mailed to me via fed ex and never received copies. I signed the Title registration form, buyers guide, warranty, sales contract, down payment form, sent in stubs and bank statements. I have text messages from the sales person as well and emails

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we purchased a truck from them in September we were told they would handle the license plate and it would come in the mail. Called them 3 weeks before the tag expired and was told the same thing. Called them a month after the tags expired and they told us they ran into an issue and couldn't get the tags but they would mail us a check. They sent the sales tax in the amount of 5% and nothing more but they charged us a title fee and a registration fee. We're now a month past the expiration date on the temp tag and are going to have to pay ANOTHER $600 to get the truck legal after putting $40,000 down. Why are we paying fees for things they aren't taking care of???!!?

  Business Response

  Date: 01/11/2024

  
  **** C <******************>
  Wed, Jan 10, 5:04 PM (21 hours ago)
  to Better
  
  As I told Mrs ****** on the phone ,is that we do not or ever had paid for anyones plates. We would only be responsible for sales tax.

• Initial Complaint

  Date:12/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday November 12th 2023, Bobb automotive delivered a van we bought the previous day. A 2022 Chrysler Pacifica. My wife and I were told the vehicle was fully serviced and safe. On Sunday the 12th and Monday November 13th, my wife and I noticed a strange grinding sound. I contacted the salesperson ******* who sold us the van. She cleared with her manager for us to take the vehicle to get looked at by a nearby dealership to see what was wrong. ******* said they want to make sure something wasn’t missed and they would do what they needed to do in order to make our experience the best possible. We took our van to ****** in St Clairsville OH. That dealership said the rotors and brakes were needing replaced. It’s possible either a rock was stuck in them when we got the vehicle, or the dealership we bought the vehicle installed them wrong. ****** garage ordered the parts. Now bobb automotive did not answer or return our or ****** garages phone calls for days. Finally my wife got ahold of the manager and he said he’s not paying for the repairs. Even though we have proof his salesperson ******* stated they would indeed pay for the repairs.

  Business Response

  Date: 01/11/2024

  **** C <******************>
  Wed, Jan 10, 5:01 PM (21 hours ago)
  to Better
  
  I believe I told the customer we would take a look at the vehicle here at our service department and she wouldn’t cpme here

  Customer Answer

  Date: 01/19/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20980389
  
  I am rejecting this response because:  originally the manager asked if we could bring the car to there service department to be looked at. There were a couple issues with that. For one, that service department was over a couple hours from our residence. Secondly, they would not come pick it up and provide a rental in the meantime. Thirdly, it was their service department that allegedly looked over the car in the first place. It’s obvious their service department is careless and/ or clueless. This van transports my 4 children. It was imperative to me it be the safest vehicle possible. They sold it alleging it had new brakes and rotors, yet one rotor was torn up badly, and it and new pads needed replacement. Terrible service and no concern for our family safety. We were told to take it to a dealership of our choice, and bobb automotive would “make it right with us”. Lastly, it’s apparent how ignorant the management is at bobb automotive. We knew if somehow we could feasibly drive up there (which our schedules wouldn’t allow) they would say they looked at it, and that nothing was wrong. Also apparent is their lack of caring for the safety or concern of their customers. For the mere prices of rotors, brake pads, and a decent mechanic to install them. BBB should give them a terrible review so that nobody else gets taken advantage of and everyone could get a safe vehicle elsewhere.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the general manager mike colluci- was definitely not the best to deal with after this particular situation, I requested to cancel the deal on several occasions. I was sold a vehicle on October 11th, subsequently asked to sign the contract and still do not have a vehicle. I was promised on several occasions when the vehicle would arrive by orion and it never did down to the last day (the 27th) when I stated enough is enough, that's when the manager told me it didn't matter, they would deliver the car to me whether I was home or not. The complaint is that I have paid for car insurance that I now have to cancel because I don't have a car, and I am trying to get my car insurance refunded but they need the letter from the dealership saying that I never took position of the vehicle which I did not. I have also talked to the finance department who advised me that while they cannot cancel the deal because that is the car service responsibility, that being told that just because it is fully funded is inaccurate because funding can be pulled at any time if a customer decides not to go through with the deal. So again all roads lead back to Bob says yes and I believe they're operating under National Auto brokerage. I have tried to call to speak to someone else who's not rude and I was told that I would be provided a letter on Monday to give to my insurance but I did not get that now when I call I'm told that they don't know who's over the whole place when I've asked to speak to someone who's over the whole place I have told them to please tell the salesperson and the Ruder manager not to continue speaking with me because of how they handle the situation. I have emails and I have text messages. They are definitely not in the business of satisfying customers but here it is my car note is due for a car that I never received and that I requested to cancel after not receiving it. I am getting absolutely no resolve.