Complaints

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Description: The constituent purchased a 2012 Audi from Columbus luxury vehicles and was told that the vehicle was completely fixed. They paid 6500.00 down and financed 3500.00. 15900.00 was the total price of the vehicle. The next day, the engine light came on, and they called the dealership and informed them to which the dealership asked to take the car back. The constituent went to the Audi dealership and got a used-car inspection, and that the vehicle would not pass a vehicle safety inspection. The constituent then informed the dealership, and they told her that they would fix it and hold onto it for a month. The car locked up on the side of the car that was supposed to be fixed. Afterwards she realized that the issues persisted, and she took it back to the inspection and it showed the same issues. The dealership is giving the constituent the runaround.

  Business response

  09/13/2024

  We have no record of this individual purchasing a vehicle from Luxury. The vehicle in question was sold to another individual. Federal privacy laws and best practices for keeping customer information confidential prohibit Luxury from providing any more information. 

  Business response

  09/17/2024

  If Mr. ****** would like to submit a dispute, he is happy to do so. However, as a person not on the paperwork, there is not standing to assert a claim. 

  Customer response

  10/01/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: 

  He is doing it now. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased march 19, 2024 *** series 7 2017 for $5,000 down from Columbus luxury.

  Within first few days noticed car was leaning on one side so I took it back to have them fix the suspension issue which they had there for about 4 weeks in which they fixed but then when I received the car back the wipers would continuously go off unless the car came to an complete stop and light wouldnt turn off as well as turn signals working

  I then called the I dealership about the issues. it was unprofessional to the point where he was trying to convince the the car was safe to drive. After I made it very clear I wanted the car fix they finally allow me to bring the car back to get fixed once again (Might I add the car hasnt been in my possession for more then a week this whole time.) I was waiting extremely long periods before I got car back I have all text messages as well to show how unprofessional the whole situation dealing with them was.

  fast forward a weeks I get the car back the car start saying it was low on coolant so I just assumed they mustve never added when I purchased car. I put coolant in at work n drove home it shot out all over so then I called the dealership again letting them know and I got it towed was called n told I had to get the car towed off their lot because someone hit there shop they couldnt work on it at this time.

  Its been a month I had my mechanic go look at it today Monday July 1st and he said the whole engine needs replaced which I havent had the car in my possession long enough yet drove it that much for engine to be blown when Ive just got the car

  Business response

  07/08/2024

  The vehicle was purchased from AFS Ohio. The vehicle was sold AS IS without any warranty of any kind. The purchaser knew he was responsible for any and all repairs once it was driven off the lot. Given this alone, there is no responsibility on the dealer to do anything. 

  Notwithstanding, the purchaser put ***** miles on the vehicle from the time of sale to the time the vehicle was brought into the dealership. Had the vehicle been low on coolant at the time of sale, it would not have been driven ***** miles without the driver causing more damage to the vehicle. As a result, any damage to the vehicle is as a result of the purchasers misuse of the vehicle and not the responsibility of the dealership. 

  At this time, the dealership is unwilling to do anything further for the purchaser. 

  Customer response

  07/10/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21927398
  
  I am rejecting this response because: 
  in response to them suggesting that I pay for a car to purposely miss use. It is appalling Also to suggest I drove over ************************************************************************************************************************** time. I was working twice as hard because I was paying for a car that I was not able to drive as well as having To pay for a **** to take care of my day today task not even speaking on the fact that they had me drive back-and-forth to their lot for them to do repairs knowing I live in ********** oh which is at least 35/40miles away to begin with But without being disrespectful, I am going to share a series of conversations to provide Evidence that I am telling the truth and with regards to what Im saying in my version of events as well as date also showing how long they have the car in their possession. How many times how the repairs were never completed. In fact, they were reoccurring problems that were never fixed as well as new problem within days of getting the car back to the point there was even messages where they suggested I drive the car and its current condition even though it was not fixed and I had to inform them that would not be a good idea for me to drive a car that is not working properly perhaps something else could happen and which they suggested that I did which completely threw me off guard, considering that was part of their complaint which convince me that they were misleading me from the beginning, and were aware of the problems and issues that lie within the vehicle, but like I said, previously, I have a series of screenshots and communications and conversations that verify my end of the events 

  Regards,
  
  ***********************************

  Customer response

  07/10/2024

  Hi, I was calling in regards to ***********************************, complaint number ********, and it is in regards to a current complaint dispute that we have going on, as well as I was looking to speak to *****************. If you can give me a call back as soon as possible, I'll truly appreciate it at ************. Again, that number is ************. Thank you, and have a nice day.

  Customer response

  07/17/2024

  Copy of loan agreement 

  Customer response

  07/17/2024

  Purchase agreement 

  Customer response

  07/23/2024

  I requested  access to the vehicle  to get the mileage on the vehicle about 3days ago my sister went up to lot because I live in different city at first the lot was willing to let us access the car to get information then quickly changed their mind was told by boss to contact him later and it shouldnt be a problem. Messaged day later to see again and was ignored

  Customer response

  07/24/2024

  Hi, I'm calling for ***********************************, complaint number ********. I'm calling in reference to a dispute. I'm having issues with the last step. If someone can contact me back as soon as possible, I'll truly appreciate it. Again, the complaint number is ***************. I'm calling for *******************************. You can reach me at the number *****************-318-5750. Thank you and have a nice day.

  Customer response

  07/27/2024

  Being my car is on the Columbus luxury lot they would not allow us to get into the car to get mileage we was also told to call back and it wouldnt be a problem once we called and left messaged they still havent gotten back to us anyway someone could have them send that information over 

  Business response

  08/08/2024

  
  *****************************
  Aug 5, 2024, 4:41 PM (3 days ago)
  to me
  
  Sounds to me like he should take it up with Columbus Luxury Car.  
  Ive never seen this vehicle to service it and have never discussed any service issues with the client.  
  I did help the client obtain financing but he agreed to buy the vehicle from Columbus Luxury car prior to me brokering the finance portion.   He also is dealing with Columbus Luxury Car on the service side. 
  
  If you have any questions, please let me know. Ive been in business for a long time. *** never had a complaint on my company. I apologize for the delayed response. I didnt realize it was for me since they clearly mentioned Columbus luxury car.
  
  
  
  *****************************
  General Manager 
  ************

  Business response

  08/08/2024

  
  *****************************
  Aug 5, 2024, 4:41 PM (3 days ago)
  to me
  
  Sounds to me like he should take it up with Columbus Luxury Car.  
  Ive never seen this vehicle to service it and have never discussed any service issues with the client.  
  I did help the client obtain financing but he agreed to buy the vehicle from Columbus Luxury car prior to me brokering the finance portion.   He also is dealing with Columbus Luxury Car on the service side. 
  
  If you have any questions, please let me know. Ive been in business for a long time. *** never had a complaint on my company. I apologize for the delayed response. I didnt realize it was for me since they clearly mentioned Columbus luxury car.
  
  
  
  *****************************
  General Manager 
  ************

  Customer response

  08/08/2024

  As-is I understand that but the car is a lemon no way the engine is blown less than a month after getting the car on top of all the other problem prior that were clearly never even fixed to begin with its a complete rip off Ive drove my car less then a mile to work for 5 times which is documented by my insurance company No way at all my engine blows within the little time I had it in my possession. Its a smart car that u can test when starting it and it tell you status of engine etc. which said it was good some Im not understand how their being able to get away with this as if they didnt know the vehicle was already faulty. No warranty 

  Business response

  08/30/2024

  AS IS clearly states the dealership makes no representations or warranties about the condition of the vehicle nor has the consumer claimed such. The AS IS disclosures provided to the consumer state they are responsible for all subsequent repairs. There is no evidence of what the consumer did after purchase of the vehicle (e.g. how many miles are on it, was the oil changed, etc). At this time the business is not willing to do anything further. 

• Initial Complaint

  08/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I currently purchased a Jaguar F-pace from Columbus Luxury Cars. Shortly a month after I start having major difficulties with the car which requires very expensive repairs. I’ve reached out to the company and nothing has yet been resolved.

  Business response

  09/13/2023

  The vehicle ****** purchased was sold 100% AS IS. ****** was made aware the vehicle did not come with any dealer-supported warranty and she would be responsible for all repairs. 

  Currently, Columbus Luxury is working directly with ****** to find a repair facility who is capable of repairing the vehicle at a reduced rate. 

  Customer response

  09/18/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20531978
  
  I am rejecting this response because: The vehicle that was sold to me needed repairs shortly right after I purchased it. The owner ignore my complaints for months. Repairs has gotten worse and he did indeed promise to help with that. He is still currently avoiding me. 
  
  Regards,
  
  ****** *********

  Business response

  09/21/2023

  The vehicle was sold 100% AS IS, meaning it was sold without any warranty of any type. Moreover, ****** did not purchase any service contract to assist in the repair of any mechanical issues. Without a warranty or service contract, there is nothing further Columbus Luxury is liable to do for ******. 

  Customer response

  09/21/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20531978
  
  I am rejecting this response because: 
    He told me several times when I confronted him about the repairs that it was nothing wrong with the car. When I showed him the diagnostic he made it clear that he would help with the repairs.
  
  Regards,
  
  ****** *********

• Initial Complaint

  06/29/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased this vehicle from a dealer in mid February, 2023, which with taxes, the loan amount came out to approximately $14,000. It was NOT disclosed to me before my purchase that the frame was badly damaged. The car fax report listed no wrecks, and no salvaged title, so as a consumer, there was no way for me to know the damage to the frame. It was the dealers responsibility to inspect it before sale. I had a licensed welder in the state of ohio perform a diagnostic exam of the damage, and what it would cost to fix. The estimate was $12,000, and he informed me it NEVER should have been sold like that by a dealer in the first place, and it was very dangerous to drive. I contacted the owner of the dealership and informed him of this, the existing damage that was NOT disclosed to me at the time of sale, and that he needed to buy it back and pay me the $1,000 down payment that I made. He informed me that it was not his responsibility to put every car up on the rack and inspect it, therefore I would have to pay to fix it myself. I informed him that it was HIS responsibility to have found this damage before a possible sale, which would have Made it very clear that this vehicle was NOT road ready and would have failed any state inspection. This vehicle is so damaged and so dangerous it could only have been sold for parts because it can not even receive a legal title transfer. The owner of the dealership has stopped returning my phone calls, which leaves me with no other choice in this matter. I am not trying to end his career, but he has to do the right thing in this case. I could have been killed in the car and so could other people, PLUS I am making monthly payments on a car I can not drive, and is not even legal to get insurance for it. All I want is for him to buy the car back, the ENTIRE loan amount, the taxes, and my down payment. PLEASE help me in anyway if you can, I greatly appreciate it.

  Business response

  07/07/2023

  Columbus Luxury has been in direct connection with Ms. **** regarding this issue. 

  Ms. **** bought a 23 year old vehicle which was sold 100% AS IS. On the federal Buyer's Guide, it warns consumers purchasing used vehicles that there can be rust that impacts the vehicle. This is an inherent risk in purchasing a used vehicle. Notwithstanding, Columbus Luxury is willing to offer $1,500 to resolve this matter in full. 

  Customer response

  07/28/2023

  July 26, 2023

  Dear Ms. *****:

  As you can see I tried to handle this case as professionally and politely as possible. However the owner of this dealership offered a ridiculous amount to make this problem go away, and it is an insult. I am in the process of finding an attorney, but the search is proving difficult. I realize that this man is not going to do the honorable thing here, but I have to try. Every month that he drags this out I am paying a $300 car payment and over $100 for full coverage insurance that I HAVE to have on a vehicle I can't even drive. This man knows I could have killed myself, or ever worse some other innocent driver and their passengers, which is the very reason for this law. I am no longer happy with you just buying back the car. These payments have added up to well over $2000 thus far, consequently I want to be reimbursed for those as well. I TRIED to be kind, but I know sometimes being nice does not pay. Please do what you can, I greatly appreciate any help in this matter.

  Sincerely,

  ***** K. ****

  Business response

  09/27/2023

  If you need assistance on this, please send it via the portal in writing so that I can respond to it. This dispute should be memorialized in writing, not telephone calls. 

   

  Ms. **** signed the settlement agreement but has not done anything to return the vehicle. Ms. **** was the one pushing the timeline and resolution on this. Columbus Luxury agreed to the resolution she demanded and provided her a written settlement agreement. The terms of the agreement required her to return the vehicle and reassign title to Columbus Luxury. She has not done so and it has been over 3 weeks. Columbus Luxury cannot keep this offer open forever - Ms. **** has continued to have use of the vehicle, the vehicle is depreciating because of the use. Ms. **** needs to bring the vehicle back to Columbus Luxury by Friday at 3pm or there is not deal and the settlement is null and void. 

  Customer response

  10/04/2023

  TD ********** called consumer about resolution with company consumer stated that she handed the car over and they gave her the check however the loan balance is still there. She stated she will check by this Friday and see if the balance is gone. Advised to let us know if that is not taken car of but as of now the complaint is closed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩