Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car with them, then three days later l went to do an inspection to the car and l find out the car has an issue. L called him and he told me to bring the car back to him and l did. He told me his going to fix the car, since when l called him he doesn't pick my calls even answers my messages. l paid big money on that and he doesn't want to give me my money back. please l need help. Thank you!

  Business Response

  Date: 07/16/2024

   
  * *
  Mon, Jul 15, 5:08 PM (16 hours ago)
  to me
  
  Thank you for your email to give us a chance to give the facts from our side too. Before she bought the car, she test drove it and inspected for herself and bought it. No customer buys a car without testing before signing the contract and the bill of sale and once you signed the contract which is included “as is” and agreed the price and everything other things, you take the car to your house, there’s no way we can accept from anyone to refund the money they paid. If they find any defects, why they didn’t mentioned before buying it or signing the contract. Her car has no engine or transmission issues but she’s complaining about the suspension, particularly the shock absorber and that’s her responsibility to fix it not us, there’s no agreement mentioning that we will fix anything she finds out after she pays.
  
  Again we appreciate you giving us the opportunity to our side of the story.
  
  Sincerely,
  
  J&F auto sales llc
  Columbus Ohio
  ***** *****, sales manager 
  

  
  

  Customer Answer

  Date: 07/16/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: 
  
  Regards,
  
  ******** ****

  Customer Answer

  Date: 07/24/2024

  My co-worker referred me to him saying they are good people. I don't know anything about cars. I paid $2000 in cash because I didn't want a car payment.  

  I am rejecting the response because I did not test drive it. I drove the car the following day after I bought it.I took the car to *****, 3 days after I bought, it for an inspection. Byersasked me where I bought the car because they coud not find a CarFax for it. I called the manager to let him know that ***** says there is an issue with the engine wire harness. He told me to bring the car back, and I did. He said not to worry, he would fix it. I left the car with him, and he was going to call me back. Two days later, I called to check on the car. He told me to call ***** and ask them for a written repair estimate. ***** emailed me the repair estimate and I sent it on to him. 

  Then I called him, but the calls go to vm. I asked why he was sending me to vm. After 2 weeks, I went in, and he said he was repairing the car. He said I would get my car back fixed. 

  On Thursday, 7.11.24, he sent a message at 4:20p, saying not to call any more, he would tell me when to call. On Sunday, I asked when he wanted me to pick up the car, or give me a different car. 

  He still has the car. 

  I need the car to get to work. I have children. I worked hard for that money.