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Business Profile

Used Car Dealers

K.D. Spears Genuine Auto L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started on 3-21-24 I took my car in for a tune up, service & new tires gave a payment of, $1,000.00. A few days later sent $500.00. Mid April I sent the remaining $500.00 when I got my car back. I was supposed get new tires which I had paid & did not get them. I contacted them to either 1. refund the tires money to me or 2. get me the new tires. Mid May they asked me to come in & get the tires fitted. I still did not get the new tires. I told them I did not want the tires to just refund me the money for them. They never had quoted me the price of the new tires. I still have not received a refund or an amount that it will be & it is now June 5th. I want a refund for them. Also there was to be a tuneup & spark plugs replaced. they were never replaced. Supposed to fixed the upper & lower motor mounts but they only fix one part. I want a full refund of $2000.00 or a refund of the tires, sparkplugs & motor mounts that were not repair. They did do a blending of the rusted areas & painted them.

    Business Response

    Date: 06/12/2024

    Unfortunately the information communicated is not accurate. THE AGREEMENT for the tires was understood that we would try to locate used tires from the junkyard. They were not able to be found in the time frame alloted. The work that was completed was covered with the $1000 dn plus the additional $500. Which covered the rust repair, painting and refinish. This amount also covered light mechanical which was 1 motor mount and 6 plugs. **** ***** was informed after it was test driven that another motor mount may be needed. A full tune up was never discussed. Only the aforementioned items. We are willing to refund a total of $500 for the used rims and tires never obtained. Nothing was Brand new. 18inch wheels and tires  is what the defendant requested. We will continue to communicate with **** ***** which is the defendants live in boyfriend concerning the refund.  He  is whom brought the car to us and whom we've communicated with from the start of this agreement. 

    Customer Answer

    Date: 06/12/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: ********

    I am rejecting this response because:  that's not what you stated in agreement. You couldn't even give me a detailed list of prices. When giving me my quote. You stated you were fixing upper and lower motor mound. You dragged your feet for weeks just to do a simple paint job. Blending the blemishes. It wasn't a full paint job. And if you changed 6 sparks plugs, why did I have to pay ***** **** to replace them all. 

    And I know nothing done or put on my car was brand new, which begs the bigger question what the fuck did I pay you $2000 for. You need to make this right and I'm not accepting $500. 


    Regards,

    ******** ********

K.D. Spears Genuine Auto L.L.C. is NOT a BBB Accredited Business.

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