ComplaintsforWürth Baer Supply Company
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/17/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Got a gift from my father from there website that I referred him to to purchase a clamp that I wanted. On the website it says 2 for x price. But upon receiving it there's only 1 and they company says that it's 2 ea meaning you only get 1. So after spending $90 we only have 1 clamp that you can't do much with unless you only clamp up 6 inch boardsBusiness response
03/09/2023
Good afternoon.
We are trying to respond to a customer complaint letter received on 2/21 but have been unable to login. We need more information from the complainant. The name and address supplied does not appear in our database. He states his father placed the order. We need his name and phone number and an order number so we can track it to find out what happened.
Wurth Baer Supply Account # with the BBB – 70010523
***** Hoschouer
National Customer Service Manager
****************************************************
Würth Baer Supply Company
*** ****** **** ***** ****** ****** ** *****
** ***** ******** ******** ** ***** ************ ** ***** ******** ****************************** ***********************Customer response
03/09/2023
******* *******
************
*****************
order number ********
Business response
03/13/2023
The customer ordered this product incorrectly. There are two per box but they are sold individually and he ordered only one. Please see attached.
If the customer would like to order the additional items he needs, please have him email [email protected].
Thank you,
*****
***** *********National Customer Service Manager
****************************************************
Würth Baer Supply Company
909 Forest Edge Drive
Vernon Hills, IL 60061
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.