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          Find a Location

          Burnett Pools, Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Burnett Pools, Inc.

              2498 Elm Rd NE Cortland, OH 44410-9219

              BBB Accredited Business

            • Burnett Pools, Inc.

              2064 West Gate Plaza New Castle, PA 16101

            • Burnett Pools, Inc.

              4420 Boardman Canfield Rd Canfield, OH 44406-9031

              BBB Accredited Business

            Business ProfileBurnett Pools, Inc.

            Pool Contractors
            Multi Location Business
            BBB accredited business

            Contact Information

            2498 Elm Rd NE

            Cortland, OH 44410-9219

            Get Directions
            Visit Website
            (330) 372-1725

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/10/1990

            Years in Business: 73

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Fiberglas wall or vinyl liner Inground pool sales and installation,  Above Ground pool sales and installation, Hot Spring Spa sales and delivery, Billiard table sales,  Renovation of Inground or above ground pools, Full service department for pools, spas or billiard tables.   3 Retail stores with pool chemicals, parts,supplies and water testing available.

            Business Details

            This is a multi-location business.

            Find a Location

            Burnett Pools, Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Burnett Pools, Inc.

                2498 Elm Rd NE Cortland, OH 44410-9219

                BBB Accredited Business

              • Burnett Pools, Inc.

                2064 West Gate Plaza New Castle, PA 16101

              • Burnett Pools, Inc.

                4420 Boardman Canfield Rd Canfield, OH 44406-9031

                BBB Accredited Business
              Location of This Business
              2498 Elm Rd NE, Cortland, OH 44410-9219
              BBB File Opened:
              5/15/1978
              Years in Business:
              73
              Business Started:
              1/1/1951
              Business Started Locally:
              1/1/1951
              Business Incorporated:
              11/18/1968
              Accredited Since:
              2/10/1990
              Type of Entity:
              Corporation
              Business Management
              • Mr. Alan Burnett, President
              • Mr. Gary Burnett, Vice President
              • Ms. Holly Hess, Treasurer
              • Ms. Christine Graban, Vice President of Finance
              Contact Information

              Principal

              • Mr. Alan Burnett, President
              • Ms. Holly Hess, Treasurer

              Customer Contact

              • Mr. Alan Burnett, President
              • Ms. Holly Hess, Treasurer
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring a pool contractor

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/10/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              scheduled valet cleaning service for my small hot tub. work was done on Saturday, September 16, 2023. was for amount of $250.00 instead of $350. because they used my water instead of bringing it. I had chemicals available but was not asked for them, the person did a wonderful job but just went about his work without asking anything. At the end, at my surprise, he left me another new filter and several large bottles of chemicals. I did not receive a bill for several weeks and it was for the amount of $782.52instead of $250. I called and was told that they would see what they could do. I heard nothing so I called again and had to leave a message but have not heard back. I have not yet made any payment.
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Trishia K

              07/25/2024

              We bought a pool from them and it was to include EVERYTHING, told us they would not give us numbers to the installers until the pool was delivered and that there may be cost involved depending on the area. Once the pool was delivered non of the installers on the list provided was willing to put the pool up for us except one but wanted $5,000 on top of the pool price I was already quoted. We bought the pool on June 1, 2024 wasnt delivered until July 3, 2024, and after we found out about the extra cost and the one installer that was charging $5,000 couldnt do it until late September, they would not take a return on the pool. Also, it came with no instructions to install the pool (since we were gonna try and do it ourselves), Burnett said it was a DIY even though theres no instructions at all!!!!!

              Burnett Pools, Inc. Response

              07/26/2024

              Hello *******, We have reviewed your concerns and reviewed the contracted agreement of your pool purchase. You did contract on 6/1/2024 for an oval pool. Your contract is marked as *** Pool and it was noted on the contract that the pool needed to be ordered. On the day of the contract 6/1/2024 and the day of delivery 7/3/2024 you signed that you understood there is no cancellation available to you. For our *** customers, we provide a list of installers in the area, but are not affiliated with them. The installers are self employed and set their own schedules and prices, as it states on the paper itself. There are more installers than just the ones on the list, and you may be able to find one that can assist you further. Owners installation manuals are often found inside the pool boxes once opened, but we provided a pdf copy for you upon request. I am sorry that you are finding the *** process more difficult and would have liked more detailed explanation. I will take that feedback to my sales team for future contacts.
              Read 1 More Customer Review

              Local BBB

              BBB of Mahoning Valley

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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