Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear SongCast and BBB Support, I’m writing to request the reopening of my account. I have not violated any of your terms of service, and I believe my account was wrongly suspended. Additionally, my earnings have been unjustly locked away for months, which I feel is unwarranted and against the rules. My account is *******************  Please provide a resolution as soon as possible. I’m happy to cooperate fully if any further information is needed.

  Business Response

  Date: 04/22/2025

  Hello,

  SongCast reserves the right to not accept any content for any reason. Your account has been connected with other accounts that were in violation of our standards.

  -SongCast Team

  Customer Answer

  Date: 04/22/2025

   I am rejecting this response because: I have no knowledge of any other accounts allegedly linked to me or their activities. I no longer wish to release content with your platform. I respectfully request the earnings I’ve rightfully earned, which have been withheld for months. Once released, I consider this matter closed.
  
  

  Business Response

  Date: 04/28/2025

  Hello,

  You do have multiple accounts as you have provided us with multiple email addresses in the complaint.

  -SongCast Team

  Customer Answer

  Date: 04/29/2025

   I am rejecting this response because:

  These accounts exist for the sole purpose of accessing the royalties I’ve rightfully earned. It is unacceptable that I’ve been waiting months for access, and the continued delays are both unfair and unprofessional. I’ve made every effort to resolve this respectfully, yet you’ve repeatedly avoided providing a solution. I expect my earnings to be released without further delay. Once this matter is settled, I will be ending my association with SongCast.
  
  
  
  

  
  

  Business Response

  Date: 04/29/2025

  Hello,

  Looking back this is your 2nd BBB complaint regarding this, and we addressed the issues in the 1st complaint about your right to the use the name and content of the famous artist ********. Are you saying you are him? I thought he was dead.

  -SongCast Team

• Initial Complaint

  Date:12/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear SongCast Team, you have suspended my account without any notification and still charge me the monthly fee. Now I want to cancel my subscription but I can't access my account to actually cancel the subscription. I could cancel the montly fee in ******, but I fear that you would charge me anyway or notify me in the future that I have to pay ** amount, even though I'm restricted from using your service.

  Business Response

  Date: 12/13/2024

  Hi,

  Your account is now open.

  -SongCast Team

  Customer Answer

  Date: 12/13/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:12/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************** ************************************************** **** * ******** Hello my name is ******* ****, owner and CEO of ****** *** ***. I'm also the artist the displayed on the music with Songcast. I have been a customer of songcast for more than 7 years, for the last 6 months I have been locked out of my royalties with no explaination at all. Songcast still currently is taking money from my royalties to leave it active however I'm unable to access my music or my royalties. My music plays on Pandora, Songcast, YouTube, TikTok, Insta, Spotify etc. regularly and daily. Songcast is not allowing me to track my music and view mt stats, yet they charge me a membership which is paid by my royalties (unwillingly) to do just that. When you click on the royalty tab a message says the following "WE ARE CURRENTLY REVIEWING YOUR ACCOUNT FOR UNUSUAL SALES ACTIVITY" which makes no sense because I only use Songcast to distribute my music. PLEASE HELP ME!! Thank- you for your time and consideration into this matter, it is greatly appreciated. My contact info is ************. Thank you!

  Business Response

  Date: 12/05/2024

  Hello,

  Your account is open.

   

  -SongCast Team

  Customer Answer

  Date: 12/06/2024

   I am rejecting this response because: Nothing has changed . MY account still says when i click Royalties i have no access to view . 
  (****** *** ***) is very active !I have new music to upload . It wont let me do that either and Im in the middle of promoting a new cartoon by the company . This mistake is costing us alot of money . With Respect please fix all acces ASAP!    

  
  

  Business Response

  Date: 12/10/2024

  Please try now.

  Customer Answer

  Date: 12/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you Song cast staff ,crew owner IM humble and greatful you took care of this issue looking forward to doing more buisness !  ****** *** *** OWNER *******   how can promote other artist your way ?  contact me LETS BUILD ! oh and  GOD bless you BBB YOU GUYS are doing GODS  WORK !                                                                                                          ************************************************        ************************************************

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/15/2024, 5 days before music royalties were to be reported by Songcast for the month of September 2024, our account was suspended and listed as being investigated. This practice of suspending the account for "investigation" without a timeline or explaination and documentation for what is being investigated has become an apparent effort on the part of Songcast to withhold and profit from royalties earned monthly by artists represented by Graveyard Entertainment Music, LLC. In the past this company has requested numerous documents and statements from Graveyard Entertainment Music, LLC confirming that we are not knowingly or purposefully involved in any fraudulent streaming activity related to our music which has been disputed by Songcast for fees documented. The restriction of access to our financial statements and monthly earnings is a hardship that is unnecessary for the type of investigation Songcast is claiming to be conducting with no timeline for completion of said investigation or restoration of full access to financial documents that are necessary for our business to continue operation and tax filing. Songcast has not responded to any of our requests for review and explaination for over 2 weeks, although their site states repsonse time is 4 hours from teh time of the request. We are requesting immediate attention to our account and that no earned royalties be withheld or appropriated by Songcast without shared documentation to support the reasoning for taking such action and appropriating funds that Songcast has been paid to collect and has not earned themselves through any business action on our behalf. If Songcast chooses not to release our earned monthly royalties and removes product that we have previously paid to have distributed, we request a full refund of our paid premiums/fees totalling $4,095.79.

  Business Response

  Date: 12/13/2024

  Hi,

  Your account is now open.

  -SongCast Team

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings, Songcast executives and BBB officials. Had my account restricted for 'Unusual Sales Activity' , a few days ago. Would be nice, if you could shed some light on the issue, as I seldom had problems with my account. My email ID is *************************. Looking forward to your response. Thanks.

  Business Response

  Date: 11/27/2024

  Hello,

  We've reviewed your account and it is now open.

  -SongCast Team

  Customer Answer

  Date: 11/27/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notification indicating that my account is restricted due to unusual sales activities. Please unlock my royalties tab, as this restriction goes against Songcast's rules. My account email is *******************

  Business Response

  Date: 11/22/2024

  Hello,

  You do not have the rights to ********. We've already covered that you are not him.

   

  -SongCast Team

• Initial Complaint

  Date:11/15/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear SongCast Support Team and BBB team, I hope you're doing well. My email is ******************* I recently got a notification that my account is under review because of unusual sales activity. Could you please share more details about this review and let me know what caused it? If there’s anything I need to do to help fix this, I’m happy to assist. Thank you for your time and support. I look forward to hearing from you.

  Business Response

  Date: 11/15/2024

  Hello,

  Your account is open.

   

  -SongCast Team

  Customer Answer

  Date: 11/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Dear Songcast Team! Hope All Is Well I have been requested a withdrawal approximately 1 week ago but in process Is there any problem with my account or PayPal account. And why you late my payment withdrawal. Please I request you to withdraw my money as soon as possible. And if there is any problems with my PayPal or Songcast account please send a Text on my Gmail . I will be thankful To You. Regards: ******* *** ******** ******* ****** ** *********

  Business Response

  Date: 10/20/2024

  Hello,

  Your payment will be made on Tuesday.

  -SongCast Team

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bonjour, seul moyen de réponse doit être par ici je pense. Cela fait plusieurs mois que mes musiques sont en ligne (******* apple etc) et sur mon compte songcast je n'ai pas accès aux royalties, ni aux infos du compte etc etc. Mes musiques doivent généré des royalties mais songcast me bloque l'accès!!! En attente d'explications de leur part, car mes albums toujours en ligne c'est incompréhensible!

   

  [[BBB transcription via Google Translate]]

  Hello, only way to answer must be here I think. My music has been online for several months (******* Apple etc) and on my songcast account I do not have access to royalties, nor to account information etc etc. My music should generate royalties but songcast blocks my access!!! Waiting for explanations from them, because my albums still online are incomprehensible!

  Business Response

  Date: 10/14/2024

  Hello,

  Your account has accumulated over 200,000 artificial streams. This goes against our terms of service.

  -Songcast Team

  Customer Answer

  Date: 10/15/2024

   Je rejette cette réponse car :
  
  Je n'ai jamais participé à des actions qui mènes à des streams frauduleux! Si c'est le cas j'attend réception des preuves! 
  
  Comme par hasard mes album sont enfin retiré des plateformes de musique, vous avez collectez tout les royalties depuis tout ce temps!
  Le but de votre entreprise est de donner du crédit aux artistes mais ce ne sont pas vos manières de faire apparemment.
  
  Vous me devez l'accès à mon compte, vous n'avez pas le droit de me bloquer l'accès. J'ai payer les mensualités pour mes albums en ligne et je ne peut naviguer correctement sur le site. J'attend réparation de votre part merci

   

  [[BBB transcription via Google Translate]]

   

  I reject this answer because:
  
  I have never participated in actions that lead to fraudulent streams! If this is the case I am waiting to receive the proof! 
  
  As luck would have it, my albums are finally removed from music platforms, you have been collecting all the royalties for all this time!
  The goal of your company is to give credit to artists but that's not your way apparently.
  
  You owe me access to my account, you have no right to block my access. I have to pay the monthly payments for my online albums and I cannot navigate the site correctly. I await repair from you thank you

  
  

  Business Response

  Date: 10/15/2024

  Hello,

  We have clear notification of the abuse from *******. It violates our Terms and theirs which you agreed to when signing up.

  -SongCast Team

  Customer Answer

  Date: 10/17/2024

   Je rejette cette réponse car :
  
  Des simples paroles ne suffissent pas suites à mes accusations. Je vous rappel que mes albums sont resté en ligne depuis plusieurs mois et que vous récoltez les royalties sur mon dos! Mais apparemment cela ne vous dérange pas?! 
  
  Expliquez moi pourquoi mes albums restes en ligne si ******* c'est apperçu de violation sur les streams des albums et n'a pas retiré les albums de leur catalogue ? Pendant que vous laisser mes albums en ligne, des royalties sont perçues et vous profiter de cet argent sur le dos de vos artistes! A aucun moment vous pouvez profité de cela! J'attend l'ouverture du compte. Je ne m'arrêterais pas à une simple médiation je vous le promet. 

   

  [[BBB transcription via Google Translate]]

   

  I reject this answer because:
  
  Mere words are not enough following my accusations. I remind you that my albums have been online for several months and that you collect the royalties on my back! But apparently that doesn't bother you?! 
  
  Explain to me why my albums remain online if ******* noticed a violation on the album streams and did not remove the albums from their catalog? While you leave my albums online, royalties are collected and you profit from this money on the backs of your artists! At no time can you take advantage of this! I'm waiting for the account to open. I won't stop at simple mediation, I promise you.

• Initial Complaint

  Date:09/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account has been closed for months and I’ve reached out to support over and over and never get a response. My email on the account is *******************. I just want my money out of the account. I don’t plan on using this service again.

  Business Response

  Date: 09/20/2024

  Hello,

  Your account has 2 complaints of copyright infringement.

  -SongCast Team

  Customer Answer

  Date: 09/20/2024

   I am rejecting this response because:
  
  I know and I know why which is why I haven’t tried to reupload any songs without clearing them first but i know I’m still within my rights to get my royalties I’ve accrued? That’s all I’m asking at this point
  
  

  Business Response

  Date: 09/24/2024

  Hello,

  You can't be paid royalties unless you own the rights.

  -SongCast Team

  Customer Answer

  Date: 09/24/2024

   I am rejecting this response because:
  
  I’m confused I didn’t know I didn’t own rights I thought did everything I was supposed to. Even  if I didn’t the terms of service say nothing about you being able to withhold my earnings . People in these complaints have schemes for fake streams and still got their monies.. I didn’t do something all the way on accident, and I can’t get mine? Where’s the equality?