Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About the end of July I took 2 bags of clothes an a box of clothes into Plato's closet it took them more time than expected to give me an offer on my stuff so my ride left me so after receiving an offer of $85 for 13 items I asked if I could leave my stuff an pick it up tomorrow they said yes there policy is u have 48;before it was sent to donation I called the next day no ody can find my stuff so I left a message for the owner to call me my phone is dead an I missed his phone calls at that point he was flat out disrespectful inconsiderate an a straight ******* about it making it out to b my fault after multiple times trying to call him back he finally returned my calls he tells me I'm not longer aloud In the store an gave me an offer of $20 my clothes were all name brand Nike Adidas pink exko American fighter affliction Hollister he said I seen what was there an there's nothing g I could use u don't like it call the police my clothes were worth well over $400 that I had paid for them I want compensation for my clothes an for the humiliation for banning me from the store saying that the employees we ree afraid of me I never once was disrespectful or anything to them

  Business Response

  Date: 11/27/2023

  [BBB transcription via phone call]

   

  The business stated this matter was addressed and resolved in July. 

  Customer Answer

  Date: 11/27/2023

   I am rejecting this response because:
  
  This matter was not resolved I was told the employees we're scared of me when I never went in an caused any problems cause of something he must have said now that's defamation of character my merchandise was lost due to the incompetent of his workers and himself p he was rude and disrespectful blaming me that this mistake on his part in his employees part had happened and any business owner would be more than willing to take care of it honestly willingly and apologize for this mishap not all for me to sum of $20 for all my merchandise refuse to let me back in the store insult me and refuses to take responsibility for this with that said I will not take anything less than what I'm asking

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The manager **** kicked me out of the store because I sold my items at a platos in ****** 2 days ago. I called them to ask did I do Something wrong? The employees said **** is ignorant for even doing that! They said he looked up my account to see when was the last time I sold anything but it wasnt his job to do that. Either buy it or not!!. I was under the impression that the store has different inventory & I didn't know it was a crime!!! I’m very hurt I was embarrassed in front of the entire store!! Not only did he get my attention as soon as I walked in the door but he yelled my business in front of everyone and said YOU WERE JUST IN ****** WE DONT NEED YOUR STUFF!! HAVE A NICE DAY!! I GRABBED MY BASKET AND HE TOLD ME HE WILL WALKED MY OTHER BASKET OUT THE STORE. I REFUSED AND HE STILL TOUCHED MY THINGS AND FOLLOWED ME TO MY CAR!! I FEEL EXTREMELY VIOLATED AND WONT BE BACK EVER AGAIN!!!

  Business Response

  Date: 05/29/2023

  [BBB transcription via email]

   

  My name is *********************** and I am the owner of the Plato's Closet in *************** I am writing in response to a complaint you received from *************** I would like to respond to the accusations she made regarding her visit to my store and her selling products to my store. 
  
  Firstly, I am the owner not the manager of the store so all decisions start and end with me. It wasn't a manager who made the decision that by the end of the encounter with Ms. ***** I asked her to not return. 
  
  Here is our business model. We buy and sell current styles of teen and young adult clothing and accessories. We need our customers to bring items to us for our business to thrive. The last thing I ever want to do is upset a customer and have to ask them to no longer bring items to my store. Without people bringing in goods to us we can not stay in business. Nor can I grow my business. 
  
  As to the allegations that the employees said I was wrong in looking up her account, my employees were the ones that made me aware of how often Ms.***** had been in the store and her pattern of bringing stuff to us. At that point I did go look up all her information in our computer system and see her pattern of selling to us. She would bring the same stuff in 2 or 3 times in a few days and get mad when we weren't purchasing anything from her the second and third times. This was the pattern she always used when bringing stuff in.  I have no problem if a customer comes in every day with different stuff. That is great for my business even if we can only buy a few items each time. I have numerous customers that come in frequently who go to garage sales or flea markets that bring things in to ** to sell. We are not obligated to buy those items though. The customer takes the chance with their own money on what we will purchase. We buy things based on the style, condition plus how many of certain things we already have in inventory. There are numerous  types of sub categories of clothing like denim, summer dresses, women's sweaters to name a few where I can buy 5 items for every one we sell. Because of this inverse supply and demand curve I need to be selective and only buy the best ones and not get overloaded on my inventory. Ms ***** just assumes that we will buy all her stuff and gets angry when we don't.  Ms ***** would frequently be difficult to handle when cashing out her buys. She would give the employees difficulty because we were only purchasing a few items when she would bring in multiple large baskets and totes. 
  
   I didn't throw her out of the store immediately, I just asked her to quit bringing the same items back a few days in a row. She told me she hadn't been in my store or the other stores in the area and got a little upset about the accusation. She then started to give me a hard time making everyone around the counter area both the customers and my employees uncomfortable. So I asked her to no longer come into the store. I helped her carry her baskets and totes out to her care to be kind. We wish to have nothing further to do with Ms ****** I find it a bit strange how on the one hand she says she will never be back but on the other hand asks for resolution  in the form of a store credit. I wish for her to not return to my store. I don't like doing this but someone with a serious animosity coming in is not good for business. 
  
  
  I wish Ms ***** well. I did not tell the other Plato's Closets in the area that we barred her from selling so she is still welcome to go in to them at this time. I wish her and her family well in the future. I just wish to not have to have any further interactions with her on a business basis. 
  
  Thank you for your time and your consideration in this matter. 
  
  Sincerely,
  *********************