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Business Profile

Home Improvement

Straight-Line Pro Remodeling, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Straight Line Pro Remodeling on November 19, 2022 for deck construction to be completed within 5 business days (November 28, 2002 - December 3, 2022) weather dependent per the signed contract. Paid the owner of the company, **** ******, $2900 for materials. **** continuously made excuses as to why he could not show up to complete the project. He also had no explanation as to where our materials were. The last interaction we had with **** was on December 16, 2022 when he show up to begin framing the project. He proceeded to ask for additional money. We explained per the contract, he would receive the remaining money once the project was completed. We have reached multiple times over the past few days, but have reply. We understand that **** did purchase a small amount of material. We are asking that $2900 be returned to us minus any material **** can prove he purchased for our project.

    Customer Answer

    Date: 01/03/2023

    Good Morning ********,

    Have you heard from the company?  No - Last communication was on December 16,2022. 

     Are you satisfied with the company's efforts to resolve this matter? No - **** ****** from Straight-Line Pro Remodeling, LLC did not fulfill a signed contract or provide materials in which he was provided a $2900 check which he did cash. Last communication with **** ****** was on December 16, 2022. We have tried to contact him the following days, with no response.

    Sincerely,

    ****** ****

Straight-Line Pro Remodeling, LLC is NOT a BBB Accredited Business.

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