ComplaintsforDayton Chrysler Jeep Dodge RAM

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I worked with ****** at Dayton Chrysler Jeep Dodge Ram. I inquired 07/14/23 and he got back to me 07/15/23. I let him know that we found out that our car with a $39k loan was only worth $25k and that we could not afford that hit. If there was something he could do to close the gap that it’d be great, but if he couldn’t, it’s OK, but we’d unable to move forward. His next response was asking when I could stop in. I told him we lived an hour away and weren’t planning to move forward unless we knew that gap could be closed. With negative equity, it didn’t make it worth it. He asked for the vin, pictures, and mileage to see what our trade was worth. On 07/17/23 he asked what we were looking to get our trade and I told him as close to our payoff as possible and that $10-15k of negative equity resulted in the same car payment. That afternoon he asked me to fill out a credit application to “see exactly where we are”. I asked him if the credit application would be a soft or hard check. I told him I did not want to have a hard inquiry unless we knew we were moving forward. He told me it was a soft hit on the credit so I filled out the application. On 07/18/23 I found out his great deal was $27,000 for our trade, which wasn’t enough. Even after talking with the financial manager, my insurance provider, and calculations of my own, we determined we were better off sticking with our current car and I let ****** know 07/19/23. Later that same day, I checked my credit report and noticed I had THREE hard inquiries from the dealership. This has a been an awful experience and resulted in much stress and anxiety the past three days. It’s not only my mental health, but the credit of myself and my husband has been negatively affected and we’ve been working on improving it and not having hard inquiries. ****** knew our requirements for the trade and my wishes for the credit app, but he was more concerned with making a deal.

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is ****** *****. My car has been at (Evans Arena Chrysler Dodge Jeep Ram, *** ****** ******* *** ******* ** *****, phone number: 937-800-4545) the body shop, since February 6 or 7/2023 and today's date. 7/7/2023. I have two insurance claims worth around $5,500.00. The insurance companies are USAA and The Hartford company. My car is still not fixed. The USAA claim. They said they don't have the spoiler for the trunk of the car. Then they said they have to repair it their self's. Any way, you look at it theirs not a parts problem and the car should be fixed. They had eight days to repair the car. The Hartford company claim. They need a front dumper. they only had eight days to complete the job. I need my car back so I can take it to another body shop. If they can't finish the job, I need to move on. Can I file a civil suit. I need the job finished or please give me my car!

  Business response

  07/07/2023

  This customer purchased their car from Dayton Dodge, not Evans Arena. Evans Arena was sold on September 14th, 2022. Any issue she has with her vehicle has to be handled by Dayton Dodge.

   

  *** *****

  Evans Dealer Group

  Customer response

  07/24/2023

  Consumer More Information:

   

  Have you heard from the company? Yes

  Are you satisfied with the company's efforts to resolve this matter? NO! I have my car back. They rushed the car because of all the complaints. MY (ABS) anti-lock brake service light was still on. I spoke with **** *********, the body shop's original manager before he was fired or let go. All of my service lights were supposed to be cleared.The new manager **** was not going to address the matter. The body work done around my drivers side front headlight and front grill area was very poor. I recently drove the car to make sure everything was okay and the brake light came on. I needed to take the car back to the shop to address the problems but I have no intention of returning. I have to take the car to another body and service shop to get the work completed. The body shop manager was mad like I had done something to him and the shop. I Just took my car and left. I would like to thank the BBB for looking into this problem for me. Without the BBB I don't know what I would have done. 

  
  

  Thank you:

  ****** *****.

  Business response

  08/01/2023

  Vehicle was completed on 7/13/2023 and delivered to the customer 7/17/2023, parts were on back order

• Initial Complaint

  02/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was sent the price of a 2022 Ram 1500 via TrueCar Certified Dealers by my bank, Navy Federal Credit Union. The salesman and sales manager both said that I need to buy warranties and accessories in order to get that “sale” price which basically put the price of the truck back to the original MSRP and took away all their discounts.

  Business response

  03/21/2023

  **** was offered the vehicle at the advertised price, we are sorry he was not able to take advantage of the discount.

  Customer response

  03/21/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  They only offered the price with their financing and add-in’s which brought the price back to MSRP. 
  

  The consumer has the right to decline these add-ons (warranty/accessories), as well as, get their own financing in the state of Ohio and pay the sale price. They wouldn’t allow me that opportunity. Matt kept saying they’re losing money without the financing kick back.

  Please have them provide a copy of the two offers they showed me; one with their financing, the other with mine.

  
  Sincerely,
  
  **** *****

• Initial Complaint

  01/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  well my car been in shop a year and a half i had just split from fiance and moved back home and someone tried to steal my catalytic converter on top of my fuel pump went bad but i had been making payments on repairs which total up to 5,000 and now they are telling me they went under new management and can not find my car please help,i purchase it for 15,000 and it had 70,000 miles on it and it was black with red leather interior my car is a 2016 challenger.

  Business response

  01/31/2023

  Hello ******** - Reseachimg this vehicle I was able to find ****** ******* had a work order started with Evans arena 08/23/2021. Evans wrote off the service bill 01/31/2022 I have record the vehicle was sold to Dayton auto auction 02/18/2022. Please make me aware if anything else is needed. Thank you

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  By far the worst dealership I’ve ever dealt with. Took my truck in to get the back window fixed under warranty. The truck had 34,000 miles so it was under the 36,000 miles for the warranty. They took pictures of the back window damage and said they were sending it to Chrysler for the warranty. A month goes by and I hear nothing from the dealer so I call to check on the process. They proceed to tell me that they are waiting on Chrysler to approve it. OK cool no problem, another month goes by and still nothing from the dealer. I call back and ask again and get the same answer. So I call Chrysler direct and ask them the status of the warranty claim. They tell me that nothing has ever been filed with them. I call the dealer back and tell them and they say well it just must not have gone through for some reason. They told me to come back so they can take more pictures and resend it. OK whatever so I did. A month goes by and still nothing so I call Chrysler again to see if anything was ever sent to them and they say there is nothing ever sent to them about a warranty claim on my truck. Chrysler says that they will contact the dealer to see what is going on. They call me back and say that the dealer told them that I never took my truck to them about a warranty claim. I’ve been waiting 4 months to get this window fixed and the whole time the dealer never even attempted to fix it and lied straight to my face the whole time about even sending the paperwork in to even get fixed. So now after driving the truck for 5 months waiting for the dealership to give me some kind of response the truck is over the warranty limit. Now I can’t even take it to another dealer to get fixed and I’m basically screwed over by this dealer.

  Business response

  07/21/2022

  Customer came in 2/24/2022 for a water leak around 3rd brake light, issue was diagnosed and part was ordered. Customer came back on 3/24/2022 part was installed, leak was fixed.  Customer called back in to the dealership at a later date and stated that there was a crack on the interior around the window frame, he spoke to **** who told him that we would need to take pictures and submit them for approval. Customer came in and **** took pictures and information was sent to Stellantis (Chrysler) Digital Imaging. We were informed that it was not a digital imaging pre authorization claim and that the customer would need to contact Stellantis consumer affairs for assistance since it was out of warranty. We were contacted by the case manager ******* on 5/28/2022 for warranty pricing for this repair, she contacted us again on 6/15/2022 and we sent pricing again. Total cost of repair is $1,246.75. On 7/15/2022 she emailed me that Stellantis would assist the customer with cost but the customer would have a $300 deductible as is the case with most Goodwill repairs assisted by the manufacturer. I agreed to do the repair with the customer deductible as the customer did not purchase the vehicle here and we had not seen the vehicle prior to the initial visit in Feb. ******* indicated that the customer was upset with the deductible and that we would be contacted if/when the customer agreed and decided to proceed with the repair so that parts could be ordered. 

  Business response

  07/21/2022

  We are required to follow the manufacturers diagnosis and repair tree for all warranty repairs, which required us to 1st replace the 3rd brake light. We have no control of when or how long it takes to receive parts. We can only place an order and install upon arrival. We would never purposely withhold services to avoid warranty or hope for a lapse. As a dealership we do not make money if repairs and/or services are not completed. We are happy to complete the needed repairs under the claim and offer that Stellantis has set forth. 

  Again, while we appreciate that the customer is frustrated; the frustration should be with the manufacturer, Stellantis, not the dealership. We did not deny the claim, Stellantis offered to assist with customer participation and the customer declined. If the customer wants something more, it would come from Stellantis. 

   

  Customer response

  07/21/2022

  
  Complaint: ********
  
  I am rejecting this response because: I will be coming into the dealership with an attorney in the near future to get written documentation on the exact reasoning that the warranty of the vehicle was not honored and we will be filing a lawsuit. Thanks
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  07/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I discovered bubbling paint issues on the rim of the hood my van. In November of 2021 I stopped at Evans to report this issue. I talked with the body shop manager, named *** and together we walked out to the vehicle and *** took pictures of the van along with the mileage. He wrote down my information and stated that he would turn the claim into the manufacturer. Before I left his office, *** told me that it would take some time to get a response. My husband began chemo in December 2021 and my focus was on my husband until his passing March 2022. In April 2022, I stopped at Evans because I hadn’t heard anything about the claim that *** submitted. When I arrived, *** was no longer employed, and a young lady was now the body shop manager. Together we walked out to the van for her to access the damage and she completed the same process that was done in November 2021, recording my information again and stated that she would submit the damages to the manufacturer, Chrysler. After some time had passed, I went to Evans to check on the status of the claim because I hadn’t heard from anyone, including Chrysler. The new manager that replaced ***, stated that Chrysler denied the claim because the warranty expired in February of 2022. I expressed to her that I started this process with *** in November of 2021, and I was informed that *** never turned the claim into Chrysler. I then proceeded to request that the prior pictures that were taken in November on ***’s camera be reviewed and that pictures of my vehicle would be there, her reply was that he took pictures with his personal cell phone that she didn’t have access too. She then gave me the telephone number for Chrysler’s customer service along with an estimate of $2000 to fix the issue. I contacted Chrysler who informed me to go back to the dealership be a reputable business and their manager could be trusted. I reported the issue three months prior to the warranty expiring, therefore the responsibility for the breakdown.

  Business response

  07/11/2022

  To whom it may concern: In regards to consumer # ******** ****** ******
  Customer did come in Nov 2021 for warranty hood corrosion repair. There was some delayed communication with her (tending to her husband) as well as with us (New Body-Shop Manager transition). When Mrs. ****** came back into the dealership in April 2022 the claim was submitted but because she was out of warranty the authorization was denied. Customer was informed that she would need to contact Stellantis Consumer Affairs for Goodwill consideration as these claims cannot be good willed at the dealership level. Customer refused and said that was our job, we explained that we could not open the case but would respond if and when we were asked for the information. Customer came back into the dealership in May and was told the same thing. We checked in Dealer connect and she did submit a case, however, they declined to offer Goodwill assistance.
  The vehicle was purchased in Arizona and serviced at **** ****** from 2018 until 2021 when this issue arose and Digital imaging and Consumer Affairs took the stance that the corrosion had been ongoing long before the customer came into our dealership for the initial estimate for repair in Nov.
  Thanks!

  Customer response

  07/13/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

  I reject Evans response for several reasons. Various statements are not true. The one  item they acknowledge is that I came to their dealership in Nov. ‘21.  Also their was a new manger in the position when I returned in April. My warranty expired in Feb. 3 2022. I went to Evans as a consumer trusting their employees to be reliable. This didn’t happen that is why we are at this stage. Also as of today’s date no one has ever called or contacted from Evans. 
  I want to proceed to the next step of the process. The issue is the warranty. 

  Business response

  07/21/2022

  As previously stated, the warranty issue was turned over to Stellantis (Chrysler) and it was Stellantis that made the final decision to deny the claim.Stellantis would have had to approve the claim whether it had been submitted in Nov or after the warranty had expired. Customer's complaint should lie with Stellantis, not the dealership. Customer had several months to follow up after Nov visit to ensure that her concern was addressed prior to warranty expiration. We provided the necessary infrormation to both the customer and Stellantis to facilitate the repair, we can only complete warranty repairs at the approval of Stellantis. 

  Customer response

  07/21/2022

  
  Complaint: ********
  
  I am rejecting this response because: I was informed by Chrysler that the complaint must originate from the dealership. They advise me to go back to Evans.  I return to back Evans and once again talk with the new Shop manager. I informed her that due to the factors of the situation ,  I  was directed back to Evans to imitate the claim.  She responded that she had to talk with her manager, who was currently in a meeting. I specifically asked her to call me once she talked with her manager. She said that she would but as of today’s date no one from Evan has every called me back. My initial contact in Nov ‘21 with ***, who the Body shop manager,  at that time, told me that it would take time and that he would call me once he was informed. That call never happen.  The fact that *** the Body manager for Evan’s, unbeknown to me was Negligent which resulted in the lack of timely communication.  My trust in Evan”s was that they hired Competent and trustworthy employees. Evan’s was negligent in my situation therefore they have the responsibility to make this right.
  

   

   

   

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date:04/07-04/08/2022 Amount Billed:$1022.63 Nature Of Dispute:I came to the dealership because my car was overheating. They told me (see attached photo’s) I had an oil & coolant leak & that was the reason my car’s overheating. They fix the car the next day, I pick it up, drive it for about 10 minutes & it’s over heating again. I took the car back to them & they tell me my car is overheating because my thermostat has been installed the wrong way. I want my 1,000 back or for them to fix my thermostat free of charge because they DID NOT FIX MY OVERHEATING PROBLEM. Instead I paid a $1000 for a problem I didn’t even go there for!!!!!

  Business response

  05/31/2022

  Ms ******* brought her 2012 Chrylser 300 with 130K miles on it into the dealership on 4/7/2022. She advised us that the heater hose and thermostat were replaced elsewhere and that the vehicle was still having issues. We found oil and coolant leaking from the oil cooler and we recommended replacement which Ms ******* approved. When it was found that the thermostat was installed incorrectly, Ms ******* was advised to return to where she had the thermostat installed for them to fix otherwise there would be an additional charge for us to replace. She declined that repair. Ms ******* was advised of exactly what repairs we were recommending and she approved those repairs. Ms ******* will need to take her complaint up with the original repair facility that installed the thermostat for refund or correction of the issue as we did not incorrectly install the thermostat. 

  Customer response

  06/01/2022

  
  Complaint: ********
  
  I am rejecting this response because: I paid for them to fix my overheating issue which was the thermostat. Instead I paid for something else totally irrelevant. Are you telling me that your employee’s are so incompetent to the fact that they couldn’t identify the thermostat issue BEFORE I paid $1,000+???? 

  Sincerely,
  
  ********* *******

  Business response

  06/02/2022

  As to Ms *******'s response, the oil cooler, which had coolant and oil leaking from it at the time of repair, were a cause of overheating. Whether the thermostat that was replaced elsewhere had been installed correctly or not the vehicle would have continued to overheat as the full problem was not addressed. Once the thermostat was determined to have been incorrectly installed by the other repair facility Ms ******* was given the option to return to that facility for correction or pay to have that correction completed by our technicians. She declined that repair, paid for the agreed to repair on the oil cooler and took her vehicle. As stated in the original response, Ms ******* should be seeking compensation from the facility that installed the thermostat incorrectly and failed to diagnose the full cause of the vehicle overheating and correct. Of note, the only other time that we have seen this vehicle at the dealership was in Oct 2021 for another issue with a part installed at another facility that had failed to correct the issue that she paid to have fixed. No reimbursement will be given at this time as all repairs were needed, approved and were then completed by a fully trained technician. 

• Initial Complaint

  05/16/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I bought a car on April 25, 2022 during a sales event. I referr** my son to them and he bought a vehicle on April 29 2022, during the same sales event. I was told by several sales personnel that I would get a $500 referral bonus if he bought a car. I am getting the runaround from Evans about this. Can you please help resolve this issue?

  Business response

  05/19/2022

  In response to complaint ID of ******** consumer ******* *******. We have not run any event promising money to consumers for referrals ever! All promises from us are put into writing and a copy is given to the customer at the time of delivery. Having said that please feel free to contact me directly at ************ to discuss this matter further..
  
  Sincerely,
  ** ********
  GM Evans Arena CDJR  
  

  Customer response

  05/19/2022

  
  Better Business Bureau:
  
  I have review** the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  04/27/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Order** a car on Dec 30, 2021. I went to Evans Arena, work** with the sales manager, built the car, agre** on the price which was 4% under MSRP, and put down a deposit. The car arriv** on April 26, 2022 and the dealer wants $6000 over MSRP. They told me the sales manager who sold me the car was fir** and they will not honor the price. The post** the car for sale on social m**ial on April 27, 2022. I have not receiv** a refund.

  Business response

  04/29/2022

   

  To whom it may concern:
  In regard to case number ********-*****: Consumer, **** *****:  The specialty vehicle order the consumer is referencing was never purchas** or finaliz**. It was order** and reserv**!  Unfortunately not all deals come together on reserv** vehicles. Sometimes the customer changes their mind or in this case, sometimes we just can’t reach an agreement on the final numbers!  

  
  Mr. ***** has no documentation supporting his claim to a 4% discount off of the MSRP by a former employee.  His salesperson, who is still with us, does not recall this particular negotiation ever occurring! So documentation would be the only way to validate this claim!

  
  For the record, we did not attempt to sell Mr. ***** this unit for $6000 over MSRP as he has stat** in this complaint. We strongly deny this claim!!! We did however attempt to work with him on the pricing, but unfortunately were unable to come to terms we both could agree upon!

  
  We have mail** out Mr. *****’s refund of his deposit as he request** us to do 04/26/2022. So to state he has not receiv** his refund would be correct, but it would also be misleading. Since we’re following his direction on how he want** his refund return** to him.

  
  It’s unfortunate we were unable to come to an agreement with Mr. *****. We wish him the best in his pursuit of the perfect deal. We look forward to being of assistance if we can in the future.

  
  Sincerely,
  ** ********
  Evans Arena CDJR 

  
  

• Initial Complaint

  02/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The worst experience I've ever had at dodge arena. I literally have take every car here to get fixed since I 18 years old I am now 35. Just and idea of how much I loved it there So I got on a accident on October 2,2021 I just received my vehicle back February 14,2022 Upon drop off we waited 25 minutes before we finally walked in the *** office after no one said can I help you we be right with you (mind you there were no costumers and glass windows so we were seen) so I ask can we drop the car off we talked discussed what happened he said he had a lot of vehicles he'll be in touch. Nov comes no call so I called no answer for weeks left messages everything one time voice mail was full finally get in touch right before thanksgiving he said he was out and sick I apologized then proceeded to ask about vehicle he said number on vehicle was wrong so had to reorder parts that through me off but hey it was finally something was getting done another month before Christmas called again he said no parts was there stayed he had up to 40 cars that needed to be fixed I apologized again and stated I just want know about my vehicle not anyone else's I use my vehicle for work for my cleaning business and I was in a rental for 5 months so was getting kinda pricey so please can I get my car He said would take a while still waiting on parts January now managers have change so now it's ****** the way she told me it was together just needed paint check back Monday so 1.10 called she said she made a mistake still waiting on bumper I was frustrated and kept getting wrong and she stated she was working on it 2.1 she says remote battery is dead waiting to see if insurance will pay I told her I will pay just give me my car she said no imagine that so 2.14 **** calls your car ready bring deductible and 60 bucks for battery im like thought they they paying she said car was old 2018 so they won't pay Pu car miles are 80 over when drop off and door has spots that were missed ( ran out of spac

  Business response

  03/07/2022

  Business Response /* (1000, 5, 2022/02/23) */ We have reached out to Ms ***** to have her come in so that we can take a look at the door that she is referencing with issues. If accident related or something that we missed we will take care of it. Cost of battery that was approved by her insurance company was prorated based on the age of the vehicle. ** with any insurance or warranty each has it's own policies and we follow their estimates. Ms *****'s vehicle was test driven approx 30 miles over the course of the repair to verify issues and then repair. This is standard procedure. The vehicle was driven for these purposes only. Following inspection of the vehicle with Ms *****, next steps will be determined and we can move forward from there.

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