ComplaintsforDayton Chrysler Jeep Dodge RAM

• Initial Complaint

  12/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2016 Hyundai elantra, I checked $2500 for down payment. I had bad breaks and I texted the Salesman And I was ignored. Until a couple days later. He finally responded and said he will see what can be done. that was Friday and I never heard back. Then on Monday evening I get a call from him. Asking me to come down i needed to sign a couple of papers. When I opened the doors the salesman and his manager. Started walking up to me. giving me the feeling they r here to shake me down. The manager started saying Im cashed a check on a closed account. I said no it isn't then he started demanding his money and I broke the law . Making a scene in front of my apartment downgrading me infront of my neighbors.. I said I'll call the bank and I will find out what's going on. manager starts demanding the bank number. I told him to go to hell and get off my property. Come at me with respect and take the car, the brakes r bad. U r treating me like I'm a lowlife fellon. He started yelling how I'm a fraud criminal and he calling the police. In front of my building and being very unprofessional. I went and got the keys Threw then out the door. he forced his way in and went to car. he stop me from going to the car. I could not get any of my stuff. He got into car and took off. The next day I called about my stuff left a message and 2 more and got no return call. I texted a couple of times and no response to the salesman. He finally answered and said he will check on it. I explained to him. That I just assumed the money and account was ok because I knew what I put in it. But there was three stolen checks written on my account $900, $600, $500 And cpl more that got acct closed. I did not know this because I assumed all was k. . i'm getting my money back and if this was handled with a call instead of strong arm shake down. I have a my ring $2499, 2 falcets $271.00 n 2 eye glasses $100 each. Where is my stuff? why wasn't i called? Treated like i was?

  Business response

  01/07/2022

  Business Response /* (1000, 8, 2021/12/29) */ To Whom It May Concern, in regards to BBB case # ********* Customer ****** ********: We did visit Mr. ********, but only after several failed attempts to reach him by phone, text and email. This was all in an effort to inform him, the check he had written to us. Was from a closed account and that his agreement with us and the bank we had procured his loan with, was now invalid! Having said that, this is the first we've heard of anything concerning valuable or personal property being left inside of our vehicle. I personally couldn't imagine Mr. ******** carelessly tossing the keys outside his home, for us to hopefully find and retrieve. All the while knowing he had $3000 worth of valuable unsecured merchandise still exposed inside of the vehicle. Even more concerning would be that he would wait several weeks later to (indirectly) alert us of this claim (why not come to the dealership immediately for "thus said" personal property)? We did on the other hand have to detail our vehicle again and other than trash, used face mask, pop bottles and a heavy aroma left throughout our car. There was nothing of any value left inside of the vehicle. Let alone anything that fit the description of the items Mr. ******** claims were left inside of the car. We do not choose to pursue detail or usage fees from Mr. ******** for the unpaid use of our vehicle. We understand things happen. We do however wish Mr. ******** the best in regards to his search for another vehicle. Thanks again for all of your assistance in this matter. We believe together we can achieve the customer satisfaction we both strive for. Consumer Response /* (3000, 11, 2021/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) #1- I was never NEVER contacted by Evans or the Salesman by phone call or text concerning any check. I repeat November 23; 2021 they received my payment 6/7 in the evening. Then with thanks giving and the weekend that left 2 bank days to process the check processed.when they came to my apartment on November 29, 2021. At that time I got a phone call from the Salesman asking " hello Steve, I'm out front I don't know what apartment u are in. Can you come down sign some papers?" There was no mention of the check or any kind of issue. I texted the Salesman on Friday the November 26, 2021 and asked "if the can fix my brakes" he responded "I'll check into it" nothing was said to me about the check. Then I text several times that weekend and asked about my brakes. There wasn't any response to my texts. So this statement about the tried to contact me several time was LIE! So this to me is showing their unethical and shady business tactics. #2 the next unethical behavior and response . I tried to call several times and I left 2 voice messages " about leaving my property and to please return my call." On December 04, 2021 or close to this date. I got a response from the Salesman about my property. He said " I will check on it with the cleaning crew, and get back to you. I never heard back from anyone. There was no more responses to my calls, or texts. I can prove all this when I get my call and text logs from my phone company. I did the best I could with the diagnoses of social anxiety, PTSD and major depression. From my combat time whilenin NAVY. So their treatments of Dessort Storm Veteran was very bad in my opinion. #3 they bullied and force me by strong arm and deceptive tactics. Took my only type of transportation. If they would of handle this better the car and deposit would of been paid. To where they would not of had to clean and detail the car. I take offense to the remark of "musty smell" I'd a low blow and very disrespectful to me. I can get sworn affidavits from my daughter staying I did pick the ring up and I owned the ring. I can get a statement saying the ring, glasses, and sink falcets were in the car and about their behavior while at my apartment building. T everything in this response, is either a lie or misleading information. I either stand up as a responsible business and own their unethical behavior. They are not a victim, and need to stop lying and be the business they claim they are and tell the truth. but they are a business who has the means to do better in handling situations like this. Instead of the strong arm actions they did use. Why was none of my messages or calls returned? Why would I come down to "sign papers" if I was avoiding them? Why did they lie about why I needed to come down? Why did they both (manager (?) and salesmen) both get out of the vehicle. Walk up to me in a threatening manor? So not I DO NOT ACCEPT THIS RESPONSE! I want my property back and I don't want lies! Business Response /* (4000, 13, 2022/01/07) */ BBB CASE#: ******** In our second response to BBB Case # ******** Mr. ****** ********: We stand firmly by our original response regarding our visit to Mr. ********'s home. A visit that could've been avoided had he just responded to any one of our many attempts beforehand to alert him of the bad check he had written us! Once again, we had several people in the dealership try to contact him on multiple occasions and he had ample opportunity to make this right! Even when we were there discussing this with him face to face. We were still trying to give him an opportunity to keep the car. We suggested he should call the bank and let them explain to us what was going on with his check. Because writing a check knowingly on a closed account is "check fraud" and a Felony if it's over $500.00 and this check he had written to us was for $2500.00. So we were more than willing to give him a chance to clear his name and have it explained to us where the mishap occurred. But the mere suggestion of this was met with rage and quite frankly, that's when the situation escalated on his part and he threw our keys out the door while expressing himself towards my team with a slew of profane unsolicited insults. Please allow me to be crystal clear on this final addressment. There was nothing left inside of the car of any value when we took it back into our possession and furthermore I did not state there was a "musty smell" I stated there was a "heavy aroma" left inside of the car. I thought this would be a more subtle way to explain the vehicle reeked of Weed! With that said. If Mr. ******** would like to come in, sit down with us and discuss this matter further. Please have him contact me directly at 937-279-4290 and we will set up a time that's convenient for both parties. Thanks for your assistance.

• Initial Complaint

  08/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I recently filed a complaint about my 2010 ************* still being in the shop. After calling all day August 25 and leaving voicemails I finally get a call back from the customer service lady. She was very unprofessional and did not even try to solve the problem. I explained the situation to her and that I was going to have to maybe end up getting another rental for another week and that I could not afford it. She instantly proceeds to say that they've had three of their rentals in an accident or damaged and that she did not have nothing for me I explained that then she should contact the rental company and that they should pay. That them three accidents have nothing to do with me and they are none of my business my concern is that I'm going to have to continue to pay out of pocket for my vehicle that the insurance company has already paid for the vehicle to be fixed and that if this was done in a professional timely manner that my vehicle would have already been done.

  Business response

  09/13/2021

  Business Response /* (1000, 6, 2021/08/31) */ To whom it may concern: In regards to *************. Case #: ******** ********** did visit our store yesterday and we were able to assist her with her concerns. She currently has her car and my direct contact information (should she need any further assistance in the future). As always we appreciate your assistance as we strive for 100% customer satisfaction.

• Initial Complaint

  07/30/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Started with dropping my 2007 srt8 Jeep off earlier this year for what we thought was a bad driveshaft had evans arena check they agreed it was then they said it was going to be $2000 or a little more ok cool right but I was wrong they called and said they test drive it and it messed up so now I would need a transfer case the price went up to $4500 now I'm forced to pay because I need my car now the same car went back a few weeks ago because it wouldn't go over 20 mph so they said it was 2 sensors in the transmission $2500 to fix ok pick Jeep up today and got home didn't want to go in reverse and back to the same problem not going over 20 mph took Jeep back the lady said basically it's a guessing game and that I would have to replace something else when I paid them to fix the problem the first 2 times I don't have money that grows on trees I need some serious answers I feel rips off I'm using rent money to pay for this high parts

  Business response

  08/09/2021

  Business Response /* (1000, 5, 2021/08/05) */ To whom it may concern: In regards to consumer case # XXXXXXXX customer ******* ******. We did recently discover a chaffed wire near the ABS and we repaired it. We then re-tested her vehicle and upon completion of the re-testing, we returned her vehicle to her this week. We believe this to be the resolution Mrs. Watsons was looking for. Thanks for all of your assistance with helping us with our valued customers. Consumer Response /* (2000, 7, 2021/08/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

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