Business ProfileforWhite-Allen European Auto Group

I financed a vehicle from White-Allen European Auto Group on Dec. 01, 2023. The financed amount was supposed to be 10,000 but that ballooned to over 16,000 after the financing. The business made promises and back tracked during signing. I was told there would be a 90 day service agreement and that the vehicle was serviced. I believed that during servicing they made a discovery and decided not to give me the 90 days and changed it to as-is. I had only made one payment on this vehicle and just got the registration and tags. As I was on my way to get it looked at by Matt Castrucci's KIA dealership the vehicle's engine light came on. I tried to turn back and this thing broke down on an 6 lane highway. I sent the vehicle to Dayton Tire and they said that it couldn't be repaired easily because the motor is completely out. When I got the findings I confronted White-Allen. I texted the salesperson Stan he didn't say much he just referred me to *** from financing. I wanted to cancel the GAP insurance ASAP because I was going to use it for repairs. After two weeks I paid the dealership a visit and *** wasn't there. The dealership treated me very different from when they wanted that car sold. So, when I arrived at the dealership on Feb. 27 2024, I was told *** was on vacation. I asked for the General Manager and he was already by the finance desk. I explained that I talked to *** about cancelling the GAP insurance and that he said he would talk to service about repairs. *** didn't call back within the two weeks. I just wanted answers before I took the vehicle elsewhere to get repaired. So after giving them the information to look up the car they said the GAP had been cancelled and I should get a refund in about 2 weeks. I tried to be cordial and not be rude so maybe they took my kindness for being a pushover. I'm a big guy and people will call the cops if I get loud or irate. In the end they wanted me to pay them to get it fixed.