Furniture Stores
Williams Furniture, Floor Coverings & Sleep Center
Reviews
1 Customer Reviews
Review from BETTY C
1 star10/08/2022
I bought a lift chair in December and it was delivered the Monday before Christmas. I paid 1300+ dollars for it. In February I noticed that the seat was all bunched up in the center. I called and asked what could be done and the person I talked to said they would have to send someone out to look at it. No one came or called so in March I called again and was told to send them a picture, which I did. I was then told that they would order a new seat and they would let me know when it got here. I heard nothing so in June I went to the store and was told the part was still not here. In July they called and said the part was still not here but they would let me know when it did come. It is now October and I am still sitting in a chair that is very uncomfortable. The ironic part of this story is that the only person concerned is ME. In June I ordered a special order sectional from another dealer . When it was delivered Thursday (3 months after ordered and that is what we were told it would take) I told the man that delivered it about my chair and he said that it should not have taken that long to get a part. My concern is will the seat do the same thing again. This whole deal has been totally disgusting. What ever happened to customer satisfaction?
Customer Review Rating
Average of 1 Customer Reviews
Contact Information
Want a quote from this business?
Get a Quote
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.