Complaints

This profile includes complaints for Kimble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kimble Company

  3596 State Route 39 NW Dover, OH 44622-7232

  
• 

  Kimble Company

  2295 Bolivar Rd SW Canton, OH 44706-3056

  
• 

  Kimble Company

  4217 Glenn Hwy PO Box 760 Cambridge, OH 43725-9447

  
• 

  Kimble Company

  1511 Shepler Church Ave SW, Canton, OH 44706

  
• 

  Kimble Company

  2403 Chase Rd SE, Carrollton, OH 44615

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current weekly trash customer in the City of Brunswick. on 3/13/25 my trash was picked up by Kimble and my can was set in the street by Kimble and subsequently was struck by a vehicle. My can is broken due to the placement of the can by Kimble and they wish to charge me a fee for a new one.

  

  Business Response

  Date: 03/31/2025

  We have been in touch with the customer and a resolution has been reached.  If there are any further questions, please contact Kimble Customer Service at ************* **** ***** Thank you for being a valued Kimble customer!

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the Kimble Group when my house at **** ******** *** ************ ** ***** was sold to cancel services, and discovered that the services were already canceled. This was done a week too early and without my authorization. No one called to verify that I as the owner of the property or as the customer was still using the service. Furthermore, I then stated the cancel date is now final with the sale of the house regardless and would like a proration of funds for services not rendered. The company clerk stated that I would not be receiving any refund as it is clearly stated on the bill on the back that there is not refunds once paid. First of all, there is no back of bill on any of these bills because all of the bills are electronic, so I have never seen such language. Second of all they can not charge me for services not rendered. I want the $63.51 returned to my credit card. Also, according to the SCRA Act

  

  Business Response

  Date: 03/13/2025

  Thank you for reaching out.  Kimble customers are billed 30 days in advance of the service period you are being billed for.  This allows time for any changes that a customer would request on their account.  You would have been sent a printed copy of this invoice on December 2, 2024, and well as a copy in your email Kimble Recycling & Disposal has their terms and agreement on the back of all invoices as well as in the body of the email when it was emailed. (I have viewed the email on your account and verified it was included.) 

  The T& C for cancellation reads: No Refunds. Billing is done in advance and on a quarterly basis and NO REFUNDS are provided in the event Services are cancelled prior to the end of the period identified on the invoice. Kimble will provide Services through the end of said period.
  Cancellation. In the event Customer desires to cancel the Services, Customer must notify Kimble by phone or in writing at least one week prior to the last date the Services are needed, unless otherwise stated in writing.

  The reason for cancellation on your account was due to the new resident calling Kimble on January 14, 2025, and starting service January 24, when the sale was finalized.  We do not invoice 2 customers concurrently for the same address. 

  After review of your account, this information was discussed on January 22, 2025, with a representative.  Base on the T&C's and nothing received from the account hold prior to January 1, 2025, there will be no refund provided.  If you have any further questions, please contact Kimble Customer Service at *************** **** *****  

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  business came and took dumpster with no reason and i was still in the middle of service. said it was past issues though gave no warnings or indications of said past issues. i have paid them regularly for nearly 2 years

  

  Business Response

  Date: 03/06/2025

  The sales manager with Kimble has contacted the company regarding the accounts with Kimble and the statuses of those accounts.  Until these accounts are resolved there is no further service that will be provided by Kimble. The business owner will need to contact Kimble and provide the documentation needed to be able to resolve.  Thank you.  

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kimble company has repeatedly not picked up our trash. When calling to ask why I was given excuses about the weather. It has only been picked up once since before Christmas. I was told we couldn’t get credit due to weather.

  

  Business Response

  Date: 02/14/2025

  Credits were provided for the service delays due to inclement weather.  We see you have made arrangements to use the remainder of service with Kimble.  We are hoping that the service for the last couple of weeks provided as well as over the next few weeks will come to be the service you expect and will change your mind on cancellation.  We value you as a Kimble Customer!   If you have any further questions or concerns, please contact a Kimble Customer Service team member at *************** *** ****. Thank you ! 

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. 
  

  They only gave this after I called to cancel service. They used weather as an excuse, but would come habitually on the following day or two all summer.] Then this winter on several occasions I called and was treated rudely by phone operators. I was told I didn’t have my trash out for service when I did. I was questioned about whether I put it in the right place for pickup, when I’ve had service with them for more than ten years. And I was repeatedly told the would be there to get it -and then they wouldn’t show up. We went over a month with no trash pickup! And was NEVER offered a refund or credit. Even when I asked!! They gave me credit only when I called to cancel service. And it’s not for service rendered before. It’s for future pickup!!!!!! Of which they missed a day off already! I’m gonna let them pick it up for the rest of the billing cycle That they covered, lol, then I’m gone! Poor service and even poorer custom support!

  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have used Kimble Trash Services for the past 8 years. Unfortunately, they have been unable to pick up our trash since December 19th. We understand that there were some weather issues, but we simply could not have the trash accumulated in front of our home. On January 9th, I called and cancelled our service and went with another provider. I asked for a refund because we only received service for one month and we prepaid for three months of service. Kimble is refusing to refund any portion of our payment. This is a very poor business practice. They were unable to provide the service that we paid for therefore we should receive a refund. We pay $73.00 per month. They are now charging me again stating that I did not cancel the service.

  

  Business Response

  Date: 02/17/2025

  We have spoken to the customer and a resolution has been provided.  If there are any further questions or concern, please contact Kimble Customer Service at *************** **** ****.  Thank you !

  Customer Answer

  Date: 02/21/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***** ******

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2-5-25 I paid Kimble for trash pick up for three months on Dec 12, 2024. We have experienced problems for 5 weeks with residential trash pick up. I had called two weeks ago and told there was a weather problem. Now it is a driver error. When I called to get some information why the trash was not picked up I was told since my name wasn't on the account they couldn't give any information. I am the home owner and person that pays the bills. Yet they insisted on speaking to my husband. This company has bad policy and nasty, combative customer service person. We told them we are canceling service and wanted a refund. They now have Refused to refund the remaining fee they charged us. Claiming this was a one thing occurance, when that was not the truth. They owe us a refund for 7 weeks that we paid for. They owe us a refund of $39.62

  

  Business Response

  Date: 02/17/2025

  We have spoken to the customer and a resolution has been provided.  If there are any further questions or concerns, please contact Kimble Customer Service Team at *************** **** *****  Thank you  

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  A message was left that the Kimble co would refund the remainder of my payment in 4 to 6 weeks. I do not feel confident that will happen.

  Thank you,

  ******** *********

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My refuse service has skipped my pickup location for 30 days. Trash is piling up and continue to call them for assistance with no avail. Im told to call back the following day if im skipped and then given the same rebuttal when i call back. Its been 30 days

  

  Business Response

  Date: 02/07/2025

  At Kimble, the safety of our drivers, customers, and their property is our top priority. We have an obligation to our employees, customers and the municipalities where they live to provide service in a timely and safe manner. The recent snowstorms and continued snowfall have created significant challenges in safely navigating roadways across our service areas.
  We understand the frustration delays can cause and appreciate the patience of our customers as we work through these weather-related disruptions. We are committed to servicing all customers as quickly as possible. We asked that residents leave their carts out, and our drivers will be by to collect them as soon as conditions allowed.
  We actively monitored the road conditions and deployed our teams in a manner that ensures safety for everyone involved. We thank our customers for their understanding and cooperation during this time and look forward to continued improvements in the days ahead.  Also, we are working diligently to get CDL drivers hired, trained, and on the road so that delays will be avoided.  If you have any further questions or concerns, please reach out to our Customer Service team at *************** **** ****.  We value you as a Kimble customer!

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly contacted Kimble due to the not picking up my trash for 3 1/2 weeks. They continue to have excuse, after excuse as to why they aren’t able to follow through with picking up my trash. I was told to leave my trash out and not to pull it back, after 3 weeks of being out, animals have torn open the bags and trash is everywhere. I have been told that they will not clean up any of the trash that’s been torn up by animals, even though I was specifically told to leave it out and I brought up the concern of animals getting into my trash. I live in the country and I stressed this with every call I made to them. I have ask for my money back, due to them not following through with the service I have paid for. I was told “no, not after the quarter has started”. They have not picked up my trash since the quarter started and they are refusing to refund or give a date on when it will be picked up. I have a large family and we cannot go without trash service. I have tried multiple times without any resolution. I am asking for help in resolving this matter.

  

  Business Response

  Date: 02/07/2025

  At Kimble, the safety of our drivers, customers, and their property is our top priority. We have an obligation to our employees, customers and the municipalities where they live to provide service in a timely and safe manner. The recent snowstorms and continued snowfall have created significant challenges in safely navigating roadways across our service areas.
  We understand the frustration delays can cause and appreciate the patience of our customers as we work through these weather-related disruptions. We are committed to servicing all customers as quickly as possible. We asked that residents leave their carts out, and our drivers will be by to collect them as soon as conditions allowed.
  We actively monitored the road conditions and deployed our teams in a manner that ensures safety for everyone involved. We thank our customers for their understanding and cooperation during this time and look forward to continued improvements in the days ahead.  Also, we are working diligently to get CDL drivers hired, trained, and on the road so that delays will be avoided.  If you have any further questions or concerns, please reach out to our Customer Service team at *************** **** ****.  We value you as a Kimble customer!

• Initial Complaint

  Date:01/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay their company to pick my trash up. They haven't picked up my trash since before Christmas. I've talked to their customer service and they told me it would be picked up by next Thursday. It is the end of the day Thursday and my trash is still sitting outside.

  

  Business Response

  Date: 02/07/2025

  At Kimble, the safety of our drivers, customers, and their property is our top priority. We have an obligation to our employees, customers and the municipalities where they live to provide service in a timely and safe manner. The recent snowstorms and continued snowfall have created significant challenges in safely navigating roadways across our service areas.
  We understand the frustration delays can cause and appreciate the patience of our customers as we work through these weather-related disruptions. We are committed to servicing all customers as quickly as possible. We asked that residents leave their carts out, and our drivers will be by to collect them as soon as conditions allowed.
  We actively monitored the road conditions and deployed our teams in a manner that ensures safety for everyone involved. We thank our customers for their understanding and cooperation during this time and look forward to continued improvements in the days ahead.  Also, we are working diligently to get CDL drivers hired, trained, and on the road so that delays will be avoided.  If you have any further questions or concerns, please reach out to our Customer Service team at *************** **** ****.  We value you as a Kimble customer!

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not had my trash picked up for 2 weeks now and when I call in, I speak with a Michele that is very rude and just tells me it will be postponed until the next week. This has been ongoing last month (Dec 2024) my trash was skipped twice so I paid for two weeks of trash service I didn't get. the week before last I was told they just "missed" our address last week it was "postponed". I bought my home 4 years ago and have had problems on and off with Kimble however this is becoming a monthly issue. I am paying for trash service and only getting it actually picked up every couple week therefor I'm paying for 2 weeks a month without service. I also will then have to take my trash so animals don't get into it costing me 2 dollars a bag.

  

  Business Response

  Date: 01/22/2025

  Unfortunately, due to the current winter weather conditions, many roads remain unsafe for our trucks to access. To ensure the safety of our drivers and customers and their property, we’ve had a delay to some collection services. We are actively monitoring the roads and once road conditions improve, we will resume service. Please leave your carts and any bags at the curb, and we’ll collect them as soon as it’s safe to do so. Your safety and that of our employees and your property is our top priority. We really appreciate your patience during this time. After further review of your account it looks as though you have spoken to a Kimble supervisor and you service has been provided.  If there are any further questions or concerns, please contact Kimble Customer Service at **************, Ext. ****.  Thank you for being a valued customer of Kimble! 

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  This was not weather related, this has been an ongoing issue since October. I also called a couple weeks ago and was told they "Just missed" our stop, and I called last week and was told it will be about 2 months before they will be consistent with pickups because they are short staffed and need to hire and train. I understand that staffing can be an issue, but I do not believe it is right that i pay for a service that is not provided. If they only have the staff to pick up my trash every other week then I should only be charged for every other week. 
  Regards,
  ****** ********

  

  Business Response

  Date: 02/07/2025

  After reviewing the account, we have provided a resolution on January 15th, 2025.  A supervisor attempted to reach out to you without success on January 20th, 10:51a.  At Kimble, the safety of our drivers, customers, and their property is our top priority. We have an obligation to our employees, customers and the municipalities where they live to provide service in a timely and safe manner. The recent snowstorms and continued snowfall have created significant challenges in safely navigating roadways across our service areas.
  We understand the frustration delays can cause and appreciate the patience of our customers as we work through these weather-related disruptions. We are committed to servicing all customers as quickly as possible. We asked that residents leave their carts out, and our drivers will be by to collect them as soon as conditions allowed.
  We actively monitored the road conditions and deployed our teams in a manner that ensures safety for everyone involved. We thank our customers for their understanding and cooperation during this time and look forward to continued improvements in the days ahead.  Also, we are working diligently to get CDL drivers hired, trained, and on the road so that delays will be avoided.  If you have any further questions or concerns, please reach out to our Customer Service team at *************** **** *****  We value you as a Kimble customer!

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  A supervisor reached out to me and told me they are short staffed, and it would be 2 months before I can expect regular pick up. She also advised me that I could cancel my service, but they do not provide refunds, and I already paid for the next 3 months! There has only been 1 missed pick up due to weather and I understand that completely the other missed pickups are NOT weather related, therefore I have paid for a service that was not provided. On top of that i took my trash to Kimble just trash in bags that was not picked up and had to pay!!!!
  Regards,
  ****** ********

  

  Business Response

  Date: 02/14/2025

  We will reach out again to the customer to find a resolution. Thank you !