Complaints

This profile includes complaints for Kimble Recycling & Disposal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kimble Recycling & Disposal, Inc. has 5 locations, listed below.

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  Kimble Recycling & Disposal, Inc.

  3596 State Route 39 NW Dover, OH 44622-7232

  
• 

  Kimble Recycling & Disposal, Inc.

  4217 Glenn Hwy Cambridge, OH 43725-9447

  
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  Kimble Recycling & Disposal, Inc.

  2295 Bolivar Rd SW Canton, OH 44706-3056

  
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  Kimble Recycling & Disposal, Inc.

  46770 National Rd W St Clairsvle, OH 43950-7742

  
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  Kimble Recycling & Disposal, Inc.

  2403 Chase Rd SE Carrollton, OH 44615-9621

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Double billing. claiming account is paid in full but sending a bill out saying different. Leaving trash in the street. . 5am pick up. slamming trash cans to the ground excessively.

  

  Business Response

  Date: 03/25/2025

  We have attempted to contact Mr. *** on Friday, March21, 2025, to discuss the status of the account.  There was no answer, and the supervisor left a voice mail.  After further review of the account it looks as though the customer has contacted Kimble Customer Service and resolved the account status.  If there are any further questions or concerns, please contact Kimble Customer Service at *************** Thank you! 

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went through Kimble for trash collection. Multiple instances they would not pick up our garbage even though we were current on the bill. They refused to credit our bill or to come and pick the garbage up. Then when they would finally pick up our trash they would bill us extra for the extra bags we had because they refused to provide the service we paid for. We are not the only ones this happened to and it's happened the entire time we went through Kimble. Our neighbors have had the same problems. This was not an isolated incident. This happened over and over again. Even if nothing can be done for us this needs some kind of an investigation to see how wide spread this is and why it's happening so frequently and to so many homes. Are they trying to provide service to more homes than they can actually provide? Or are they intentionally scamming people?

  

  Business Response

  Date: 03/13/2025

  Please contact Kimble due to the status of your account.  After further review of your account, service has been cancelled since August 1, 2024.  Multiple invoices and letters have been sent over this same time period with no further communication from the account holder. The last time we spoke regarding the account was January 31, 2024.  Although it looks as though the account holder has logged into their online account to view the account several times since 2/16/24.  This will show the account balance and account status. The service issues you are reporting is not reflective of the services provided prior to August 1, 2024, so possibly you are referring to the trash hauler you currently have.  Please contact Kimble Customer Service if you have any further questions.  *************** **** *****  Thank you 

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my service with Kimble and was told to leave empty receptacle outside and visible from the street back in December, 2024. I placed receptacle in front of my third car garage door and it is clearly visible from the street. They have still not picked it up as of today, February 17, 2025! I have made numerous phone calls to their customer service and have been told “it’s on the schedule to be picked up”…on February 9, 2025 received email notification that it was being picked up within 2 business days…AGAIN, it’s February, 17, 2025 and it still hasn’t been picked up. I’ve even taken pics of it every day from the street so they cannot say they came by and it wasn’t there to be picked up!

  

  Business Response

  Date: 02/18/2025

  Our apologies it's taking some time to remove the Kimble trash cart.  We have reviewed your account and the team that was removing the carts the week of February 10th, 2025, could not locate your address.  We are currently experiencing staffing issues with our cart team.  We appreciate your patience during this time.  We will expedite this removal. If there are any further questions, please contact Kimble Customer Service at *************** **** ****.  Thank you 

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Regards,
  
  ***** ******

  

  Business Response

  Date: 03/06/2025

  Spoke with Darlene today confirming location of the cart as a 3rd party attempted to remove the cart on February 14th without success.  Explained we will get there either today or tomorrow.  She was in acceptance to that resolution.  Thank you 

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***** ******

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today on 02.17.2025 my son and I witnessed Kimble’s come up our hill take our neighbors trash. Left his trash can. Then came down put our trash can in the back and destroyed our trash can and with the weather we’ve been having said that our trash can (only trash can on our road) got stuck in the back of the truck and he pulled away. Tried to tell us it’s in their policy that they will not replace a trash can THEY destroyed. Which I cannot find in their policy at all. Recently, Kimbles told us we had to pay $100 for a trash can that was on our property during an accidental fire that burnt up our truck as well. We told them we agreed to pay the trash can when we got our taxes and we gave them an estimated date, they agreed to have our trash picked up. Our trash was not picked up for three weeks. When I finally called they finally done their job and put it in the system that our trash would be picked up and we had to now at this time pay a late fee for our trash. This is not the first time they’ve done this to us and messed with us like this. We’d like to file a complaint due to Kimbles now ruining our personal trash can and not replacing it after deliberately destroying our trash can. I have a picture of my trash can before they took it off my property as well. As well as a video I can provide of them just passing my house and not picking up my trash after they agreed to pick up my trash.

  

  Business Response

  Date: 02/28/2025

  Kimble has been in touch with the customer and a resolution has been met.  If there are further questions, please feel free to reach out to Kimble Customer Service at *************** **** ****.  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc. 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been trying to get my trash cans picked up for almost 3 1/2 months. After several phone calls and emails, was told it would be 4 to 6 weeks. After the six week mark I was in touch with them several times and the last time they responded they said they were going to get in touch with the supervisor. Never called back after that. I tried to email again and ask if there was any updates and no response. Responded one more time and asked for a supervisors phone number or email address but I got no response from them. I told them i was going to get rid of them if they didn’t come get them and was told they would charge me $200 dollars if I did. The cans Have been sitting at the end of my driveway and I’m getting very frustrated! Terrible customer service!

  

  Business Response

  Date: 02/14/2025

  We are working with our container team on scheduling that removal.  Kimble will reach out shortly with the date that you can expect us to remove the cart.  Thank you for your understanding! 

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  This is basically the same response I received at around the 8 week mark of waiting. We are now at 4 months and still no definitive answers, just more of the same runaround. 
  
  Regards,
  
  ****** ******

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:

  My complaint I filed with bbb was resolved yesterday 2/21/25. They finally picked up trash cans. Case # **************. Thank you for your assistance.

  Regards,

  ****** ******

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kimble Companies refuses to refund 3 months of payment. On Jan. 17 we paid ************* for 3 months - $63. January 23 we received a combined letter from Kimble/Stonebarker stating Kimble had acquired Stonebraker Refuse effective Feb. 1. We called Kimble and requested a refund as we do not want to remain a customer and were told they would send our request on and would call back. We clearly stated we did not want to be a Kimble customer. We contacted a local refuse collection company and enrolled. Kimble did not call back on Jan. 24. On Monday, Jan. 27, we tried to place another call. After listening to hold music and messages for 6 minutes, we sent an email to request our refund. On Tuesday, Jan. 28, we received a voice message on our landline saying there would be no refund and we would remain Kimble customers until the end of April, at which point we could cancel services. On Jan. 29, we called and requested a refund explaining that our "quarter" had not started until Feb. 1, we had enrolled with another company, we had not signed any contract with Kimble, and we requested our refund. The agent said she could see our quarter hadn't started and thought that we could get our money refunded. She would forward our request on and call back if it was any different. We did not receive a call back. We emailed requesting a reason in writing. We received an email on Jan. 31 stating they cannot give a refund in the middle of a quarter. (Again, our quarter did not begin until Feb. 1.) Also they said something to the effect that they had been entrusted to take care of customers and continue services. We are "on the hook" with Kimble holding our payment. We do not want to be Kimble customers as we have enrolled and paid for services from a local vendor that lives in the same rural area as we do. We spoke with a few neighbors that are also retired senior citizens, as we are, and they also were refused a refund. ******* *** ***** ******   

  

  Business Response

  Date: 02/14/2025

  Thank you for the information.  We are working with Stonebraker Refuse on getting all of the information gathered, refunds processed, etc.  We just purchased the company a few weeks ago.  Refunds generally take 4 - 6 weeks for processing.  We will reach out when everything has been resolved.  Thank you! 

• Initial Complaint

  Date:01/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service has been going down hill for some time . So on 1/29/25, I canceled service. I'm paid up through March and they won't refund my money for Feb. and March.

  

  Business Response

  Date: 02/14/2025

  We are having a supervisor reach out to you.  Thank you!

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted and hired Kimble as a refuse provider in 11/2024- prepaid for the quarter. Received a new quarterly bill on 01/13/2025- due 01/27/2025 for the next quarter- but Kimble has yet to pick up my garbage/refuse -(in their cans as well as everyone on my lane) for the last three weeks. Received zero calls, emails, text communication stating a disruption in service. When you call, you are gas-lighted by the company by being told customers “You are wrong” and their drivers “reported” picking up the refuse on time, weekly- only until you can prove by video camera/home surveillance that they never picked up anything. You will then be told “we will be there tomorrow” and yet “tomorrow” never comes. 4 weeks of refuse still remains at the top of my driveway along with every other driveway in this neighborhood. They have a “no refund” policy but yet can take my money for a service and not provide said service and I am just expected to keep paying for a service that is never fulfilled? Who is going to reimburse me for the bills to the local refuse facility whilst paying for a refuse service?

  

  Business Response

  Date: 02/07/2025

  After further review of your account, we have confirmed we are servicing your location on a weekly basis, although it may have been 1 - 2 days delayed.  Kimble is working diligently to get CDL drivers hired, trained, and on the road so that delays will be avoided.  Also, at Kimble, the safety of our drivers, customers, and their property is our top priority. We have an obligation to our employees, customers and the municipalities where they live to provide service in a timely and safe manner. The recent snowstorms and continued snowfall have created significant challenges in safely navigating roadways across our service areas.  We understand the frustration delays can cause and appreciate the patience of our customers as we work through these weather-related disruptions. We are committed to servicing all customers as quickly as possible. We asked that residents leave their carts out, and our drivers will be by to collect them as soon as conditions allowed. We actively monitored the road conditions and deployed our teams in a manner that ensures safety for everyone involved. We thank our customers for their understanding and cooperation during this time and look forward to continued improvements in the days ahead.  If you have any further questions or concerns, please reach out to our Customer Service team at *************** **** ****.  We value you as a Kimble customer!

• Initial Complaint

  Date:01/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $118.74 because my service was stopped at the address because we haven’t been living there. That was the back bill we owed. We cleaned out our old house and had a bunch of trash that needed to go so we set it on the curb. We got a message from our old neighbor that the trash had been blown everywhere and not picked up. I called Kimble and asked why it wasn’t picked up and they stated that they would need another quarter’s service of $118.74 plus a “restart fee” to pick up the trash. I told them that was ridiculous because I only needed one pickup because the house is about to be sold and we won’t be living there anymore. They said they would not pick it up without that being paid. I asked for a supervisor and they stated they could email the supervisor and have them contact me. I’m a busy person who works as a customer service supervisor myself and won’t be available for a callback. I just want one load of trash picked up. I’ve been a faithful customer of the company for several years and have always been on time with payments. We just didn’t pay the last quarter because we haven’t been using the service because we haven’t lived in the house since the summer. Just please ask that they pick up one load of trash and then I will be done as a customer. I don’t think it’s fair to ask someone to pay for an entire quarter of service for one pickup of trash service.

  

  Business Response

  Date: 01/02/2025

  This accounts service was suspended on October 22nd, 2024 due to open invoices. It was then completely cancelled since November 4th, 2024 due to no response from the customer.  There has been no communication from the customer until they called on December 28th, 2024.  They did pay the amount reported however this was for services already provided.  In order to restart the services they are required to pay the next quarter in full and any applicable fees.  Also, Kimble does not provide one time service collection.  The account is now cancelled.  If there are any further questions please contact Kimble Customer Service at ************* **** ****.  Thank you.  

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made a complaint about this before. And they contacted me and corrected billing for the week. So here it is Saturday night and the trash still hasn't been picked up. It was supposed to be picked up on Thursday. They don't show up when they are supposed to. And you keep adding trash to the pile in fear they won't be there on time next time. And then they bill you extra for that. If they can't come when they should they shouldn't add fees

  

  Business Response

  Date: 12/30/2024

  Due to the holiday the trash was delayed until Friday. Notifications were sent to the customer advising them of the delay on Friday and it's now confirmed that the stop was completed this morning at 7:09a.  Unfortunately we are still experiencing a shortage of drivers.  Thank you for your patience and understanding while we resolve the shortage.  If you have any further questions or concern please contact Kimble Customer Service at ************* **** *****