ComplaintsforStanley Steemer International, Inc. & Corporately Owned Branch Locations

• Initial Complaint

  11/08/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Duct work was never finished in beginning of year. Waited several months for inspection when I notified them of the odors. Eventually just ordered additional service because of odors. Then second crew said everything was clean and offered to fog only and I said OK since they could not see debris. Later found debris they had actually taken a picture of w my phone (did not know camera was on) when I handed it to him, 3rd crew came out - saw all the debris sent photos to my phone - proceeded to clean but when I sai I could smell the dirt and told them to cover my registers they refused - They did not fog for the 3rd time and left without saying goodbye because they didn't want to finish. They had run a blower hose into my ducts to blow the debris - it should have been sucked out w their vacuum system. My house was coated in certain areas w debris. I sneezed brown dirt out my nose soon after they left, Called again over weekend - Monday - and Tuesday Nobody is doing anything and I can't have my furnace on - it snowed today. It's cold. Now they not only need to re- do the initial service but my furniture and newly painted walls and floors need cleaned. Stanley Steemer doesn't suck they BLOW!

  

  Business response

  11/15/2021

  To Whom It May Concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint. Thank you for bringing this matter to our attention. Our local Air Duct manager is in contact with the customer and is working with them on this matter. Once again, thank you for bringing this matter to our attention and please feel free to contact us once again if you need further assistance.
  
  Sincerely,
  
  Paul C************* ********* ******* ***** ****** ******* ******* ***** ****** ***** ******** ******* ******* * **** ********** *** * ******* ** ***** * ************ ************** **** ****
  

  Customer response

  12/01/2021

  In addition, I have become ill which I can only equate to their blowing the raccoon feces dust into my face from their lack of proper procedure.  

   

  THANKS A LOT STANLEY STEEMER!

• Initial Complaint

  11/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I spoke with ******** ******* regarding my hardwood floor cleaning appointment, and sent her these same pictures to show her the job was never completed. She asked if I'd like them to come back out and complete the job and I told her no because we ended up doing it ourselves. And after doing it ourselves, we hired another floor cleaning company to give it that professional clean look and shine that Stanley Steemer guys couldn't give us! I didn't hear from her since and thought the matter was taken care of. Imagine my surprise when I received a letter in the mail today from a collection agency trying to collect funds for a job that was never done. If this hit my credit, I will take them to court. Those men never completed the job. They were here waiting while we moved furniture and my daughter went to the store for them while they waited. And when they started, they said they couldn't get the floors clean. So I asked them to leave. And they left with no problem or bill. How dare y'all put my credit score at risk like this when I have been reachable by email and phone and I sent in pictures. They're a damn scam. They even tried charging me for a service when their guys never showed up!

  

  Business response

  11/17/2021

  From: **** ****** <*******@steemer.com>
  Date: Wed, Nov 17, 2021 at 11:48 AM
  Subject: complaint # 16086921
  To: ********* ********** <***********@centralohio.bbb.org>
  
  
  Hi *********,
  
   
  
  For complaint # 16086921 for a ****** ******, if possible, I need more time to respond. In her complaint she asked that we not contact her so I am trying to get all the information I can from the local office. This is our busiest time of the year so the local management is out in the field much of the time right now as people our getting their homes ready for thanksgiving. So, the information is a little slow coming and I want to make sure I respond accurately and fairly.
  
   
  
   
  
  Thank You,
  
   
  
  **** ******
  
  Customer Relations Manager
  
  IICRC Master Textile Cleaner
  
  IICRC Master Water Restorer
  
  Stanley Steemer | 5800 Innovation Dr. | Dublin, OH 43016
  
  P 614-652-2417  1-800-848-7496 ext. 2417
  
   
  
  
  
   

  Customer response

  12/13/2021

  From: **** ****** <*******@steemer.com>
  Date: Mon, Dec 13, 2021 at 12:58 PM
  Subject: Complaint 16086921
  To: ********* ********** <***********@centralohio.bbb.org>
  
  
  Hi *********,
  
   
  
  I just wanted to let you know that I am still waiting on some information from the local office in regards to complaint # 16086921 and I am not confident that I could provide an accurate response without it.
  
   
  
  Is it possible to get a little more time on this one?
  
   
  
  Thank You,
  
   
  
  **** ******
  
  Customer Relations Manager
  
  IICRC Master Textile Cleaner
  
  IICRC Master Water Restorer
  
  Stanley Steemer | 5800 Innovation Dr. | Dublin, OH 43016
  
  P 614-652-2417  1-800-848-7496 ext. 2417

  

  Business response

  01/31/2022

  To Whom It May Concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint. Thank you for bringing this matter to our attention. We have considered this matter and decided, in the interest of customer service and as a gesture of goodwill, that the collections action would be cancelled.
  Once again, thank you for bringing this matter to our attention and please feel free to contact us once again if you need further assistance.
  
  Sincerely,
  
  **** ******
  Customer Relations Manager
  IICRC Master Textile Cleaner
  IICRC Master Water Restorer
  Stanley Steemer | 5800 Innovation Dr. | Dublin, OH 43016
  P 614-652-2417 1-800-848-7496 ext. 2417

• Initial Complaint

  11/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date: 10/29/21 Amount paid: $273.00 I had Stanley Steemer come out to clean my Living room another section they considered not part of the living room and my stairs. In the end staff was unable to clean a high traffic stain and stated it was wear and not a stain. The next day another cleaning company came in and had no issue removing the stain. I called Stanley Steemer to issue a formal complaint and try to resolve my problems, but they stated they do not issue refunds and offered a credit. Why would I want a credit! I never want them in my house again!

  

  Business response

  11/17/2021

  To Whom It May Concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint. Thank you for bringing this consumer concern to our attention. We have contacted the customer directly and left a message requesting a return call to discuss their concerns.
  
  Once again, thank you for bringing this matter to our attention and please feel free to contact us again should you need any further information on this.
  
  
  Sincerely,
  
  **** ******
  Customer Relations Manager
  ***** ****** ******* ******* ***** ****** ***** ******** ******* ******* * **** ********** *** * ******* ** ***** * ************ ************** **** ****

• Initial Complaint

  10/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  OCTOBER 23, 2021, I HIRED STANLEY STEEMER TO CLEAN 5 ROOMS AND A SET OF STAIRS, AT A COST OF $337. I HAVE USED THEM IN THE PAST AND KNOW THAT THEY MOVE LARGE FURNITURE, SUCH AS LIVINGROOM AND BEDROOM FURNITURE AND THAT THE CUSTOMER IS RESPONSIBLE FOR MOVING COLLECTIBLES, LAMPS, PLANTS. ETC. SO WHEN THE TWO TECHNICIANS ARRIVED I TOOK THEM BOTH THROUGH HOUSE AND TOLD THEM THAT THE ENTIRE ROOMS WERE TO BE CLEANED, WITH THE EXCEPTION OF ONE BEDROOM, WHERE ONLY THE TRAFFIC AREA NEEDED CLEANING. WHILE THE WERE CLEANING UPSTAIRS, I WAITED DOWNSTAIRS. WHEN THEY BOTH CAME DOWNSTAIR, THEY BEGAN TO SHAMPOO THE LIVINGROOM AND DININGROOM. WHEN THEY FINISHED I CHECKED BEHIND MY FURNITURE AND FOUND THAT THEY INTENTIONALLY HAD NOT SHAMPOOED THE CARPET. SO WHEN I BROUGHT IT TO THEIR ATTENTION THEY SHAMPOOED THE CARPET, HOWEVER, I HAD TO MOVE THE FURNITURE.AND I PAID THEM $337. THEY PROMPTLY LEFT MY HOUSE.THE PROBLEM IS UPSTAIRS IN MY MASTER BEDROOM AND LOFT THE DID NOT SHAMPOO THE ENTIRE FLOOR, THEY ONLY SHAMPOOED THE TRAFFIC AREA EVENTHOUGH I TOLD THEM THE ENTIRE FLOORS NEEDED SHAMPOOING. I PAID FOR THE ENTIRE ROOMS TO BE CLEANED BUT ONLY RECEIVED PARTIAL CLEANING I CALLED 1 800 783 3637 AND EXPLAINED MY ISSUES AND WAS TOLD THAT I COULD REQUEST A REFUND OR A 2ND CREW COULD COME TO MY HOME AND COMPLETE THE CARPET CLEANING. I REQUESTED A PARTIAL REFUND AND WAS TOLD THAT A MANAGER WILL CALL ME TO ISSUE THE REFUND. THUS FAR I HAVE NOT BEEN CONTACTED. PLEASE ASSIST IN CONTACTING STANLEY STEEMER. I HAVE USED THEM IN THE PAST AND DID NOT EXPECT TO BE RIPPED OFF. I AM RETIREE LIVING ON A FIXED INCOME AND CANNOT AFFORD TO PAY GOOD MONEY FOR A SERVICE AND NOT RECEIVE IT. I DO NOT TRUST THEM TO DO THE RIGHT THINK AND WOULD RATHER RECEIVE A PARTIAL REFUND. THANK YOU FOR YOUR TIME. ALSO IMORTANT TO NOTE THEY TRACKED DIRT AND GRASS INTO MY HOME BECAUSE THEY WERE NOT WEARING THE PROPER SHOE COVERING.

  

  Business response

  11/05/2021

  To Whom It May Concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint. With respect to the substance of this complaint, we feel that we have given this matter all due consideration.
  
  We do not have a money back guarantee, rather we have a customer satisfaction policy and part of that policy is that if we are notified of any cleaning concerns within 10 days of the cleaning, we will come back out to address those cleaning concerns. This may include re-cleaning spots, areas, entire rooms or the whole job if need be.
  
  When the local manager reached out, this customer was offered a recleaning at no charge. The customer declined the courtesy cleaning so she was offered a gift certificate so she could have it recleaned at her convenience. She declined this as well and ended the call with the manager.
  
  We feel that a reasonable attempt was made to address the customers concerns and therefor do not feel as if a refund is warranted at this time.
  
  Please feel free to contact me with any further questions or concerns.
  
  Sincerely,
  
  **** ******
  Customer Relations Manager
  IICRC Master Textile Cleaner
  IICRC Master Water Restorer
  Stanley Steemer | 5800 Innovation Dr. | Dublin, OH 43016
  P ###-###-#### ###-###-####

• Initial Complaint

  10/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Saturday, August 21, 2021, Stanley Steamer came out to my home pursuant to a scheduled appointment to clean my upholstery and area rugs. I had submitted an online request to Stanley Steamer requesting a number of services. My online request was presented to me on a table by the technician upon arrival his arrival which I reviewed the scope of and verified. I then walked around my home with him and pointed out which pieces of furniture and which area rugs to clean. I also noted which items did not need to be cleaned. The technician also suggested additional disinfecting and suggested a rug pad, each of which I agreed to. He did not provide a quote for the additional disinfecting, but I agreed to it anyway. We had a few conversations throughout the cleaning, but there were no conversations about additional deodorizing or protectant to be applied to any of my upholstery or rugs. It did become clear to me that he had accidentally cleaned one upholstered bench that I had not asked him to clean in my guest room. As such the count was off, so he informed me that he “cleaned” my bench in my living room for free. In reality, he cleaned an extra bench by mistake in my guest room and that is why the count is off. When the technician completed his work, he presented me with the final invoice in the amount of $2,134.51. I was surprised to see that he had completed two services that I did not expressly request. He did not inform me that he was going to perform these additional services and he did not present me with a quote for such additional services. The total cost of these additional services is: $1,043.11. I was not comfortable disputing the invoice with him and was not certain that I could. He was in my home and I was alone. For your reference, please find attached my original order from Stanley Steamer (Exhibit A) and the final invoice (Exhibit B). I have circled the additional items I expressly authorized and have marked the items I did not authorize.

  

  Business response

  11/05/2021

  To Whom It May Concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint. Thank you for bringing this consumer concern to our attention. We have contacted the customer directly and left her a message requesting a return call to discuss a mutually agree-able resolution.
  
  Once again, thank you for bringing this matter to our attention and please feel free to contact us again should you need any further information on this.
  
  Sincerely,
  
  **** ******
  Customer Relations Manager
  IICRC Master Textile Cleaner
  IICRC Master Water Restorer
  Stanley Steemer | 5800 Innovation Dr. | Dublin, OH 43016
  P ###-###-#### ###-###-####

  

  Business response

  11/05/2021

  To Whom It May Concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint. Thank you for bringing this consumer concern to our attention. We have contacted the customer directly and left her a message requesting a return call to discuss a mutually agree-able resolution.
  
  Once again, thank you for bringing this matter to our attention and please feel free to contact us again should you need any further information on this.
  
  Sincerely,
  
  **** ******
  Customer Relations Manager
  IICRC Master Textile Cleaner
  IICRC Master Water Restorer
  Stanley Steemer | 5800 Innovation Dr. | Dublin, OH 43016
  P ###-###-#### ###-###-####

• Initial Complaint

  10/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Sept 23, 2021 Stanley steamer came out to my house to do duct I took the pictures that night below they left a mess and didn’t really clean they left holes in ducts dust on floor vents on floor and skipped vents. When I got an estimate, they said they would vacuum and clean inside all vents and furnace disinfect vents put them back on and replace furnace filter. I never got a filter and by pictures below you can see how they left the house. I made a call the next day they were apologetic and sent out a crew the following week I sent in pictures to their customers relations and said they would review. they back and said it was clean. offered me a 100-dollar coupon for carpet cleaning. I am looking for a full refund I believe the job they promised was not done never got a filter the cleaning was not done right they skipped vents and left a mess in the process. Date of transaction 9-23-21 paid $354.00 Customer number #*******

  

  Business response

  11/05/2021

  To Whom It May Concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint. With respect to the substance of the customer’s complaint, we feel that we have given this matter all due consideration, including a courtesy cleaning at no charge and a manager visit to inspect that cleaning.
  
  The manager did not find the conditions shown in the pictures provided by the customer, it appears that these pictures were, at the very least, taken prior to the recleaning. Upon the managers visit all concerns listed in this complaint had been addressed at the recleaning aside from the concern regarding the filter. This customer was informed by the manager himself at the time of the inspection that his filter size is not standard and that we do not carry that filter size so this would not be replaced as part of this service.
  
  We understand that having a second cleaning performed was an inconvenience to customer and is the reason that the local management offered a $100.00 gift certificate for their inconvenience.
  
  If it would better for the customer, we can send the $100.00 as a refund instead. However, we do not feel as is a full refund is warranted at this time.
  
  Please feel free to contact me with any further questions or concerns.
  
  Sincerely,
  
  **** ******
  Customer Relations Manager
  IICRC Master Textile Cleaner
  IICRC Master Water Restorer
  ******* ******* * **** ********** *** * ******* ** *****
  P ###-###-#### ###-###-####
  

  Customer response

  11/17/2021

  I’ve tried to call and talk to a manger they always say that they will call me back and they never do.  When the manager came out to the house which was Stanley 3rd visit he only went in living room where there are only 4 vents and didn’t check anything else at all he was gone in under 5 mins and didn’t want to hear about my concerns at all very unprofessional . “This customer was informed by the manager himself at the time of the inspection that his filter size is not standard and that we do not carry that filter size so this would not be replaced as part of this service” This is a lie when I had the estimate they talked about everything that was included I even asked what kind of filter they would use he said a merv 8 filter. One customer service lady said they came to the conclusion that every thing was clean which is a lie see pictures below. I talked to one customers relations guy he was very upset and agreed with my pictures that it was not clean but I never heard back from him. They Left all the vents that they “cleaned” off and on ground never put back and skipped the vents in one bedroom and all 3 vents in basement left the ducks that they drilled holes in unplugged pictures bellow. The pictures below are from 10-6-21 after the manger came out you can clearly see dust in vents and vents missed and laying on ground.
  ************************************************************************************ * ************************************************************************************
  
  I could not send the in email there are 2 folders in this link one was before 2nd cleaning to show how bad they did and other after manger came and said it was clean. Would like a complete refund they did not do as promised vents and ducts still dirty laying on ground missing filter etc.

  

  Business response

  01/12/2022

  To Whom It May Concern:

  We have considered this matter, upon reviewing the managers assessment from his visit to the home as well as reviewing everything the consumer has provided thus far, our stance has not changed since our previous response.

  The offer we had previously made to refund $100.00 is still valid should he choose to accept it.

  In his most recent rebuttal the customer mentioned having another company out who completed the same services after us. If the customer can provide a detail invoice for the services performed by this third party, we will, at that, re-consider this matter. 

  Please let me know if you need anything other information on this. 

  Sincerely,

  **** ******
  Customer Relations Manager
  IICRC Master Textile Cleaner
  IICRC Master Water Restorer
  ******* ******* * **** ********** *** * ******* ** *****
  P ###-###-####
  

• Initial Complaint

  10/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10-14-21 Stanley Steemer gave me an estimate $465.00 to come and do Air duct and furnace cleaning so on 10-15-21 they came and did the service last night on 10-19-21 I was looking at the news and got an odor from my vent like something was burning so I got up cut my heat off and went and opened my furnace and they never cleaned it my filter was dirty and the whole furnace was caked up with dust and dirt and the blower motor was dirty I’m glad I was woke because I believe my house might have caught on fire I called them at 10:10 last night and Rashan told me he would send the manager a text and have him to call me in the morning so I never got a call so I called back and talk to Juan at 10:00 am he said they have a 24 to 48 window to call me back and I think that’s unfair because it’s cold and it only took them 24 hours to send an inspector out to me and the next day have a team come out and do a half job, so where do I go from here.

  

  Business response

  10/26/2021

  To Whom It May Concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint. Thank you for bringing this matter to our attention. We have contacted the customer and believe that we have resolved this matter to their satisfaction. Once again, thank you for bringing this matter to our attention and please feel free to contact us once again if you need further assistance.
  
  Sincerely,
  
  **** ******
  Customer Relations Manager
  IICRC Master Textile Cleaner
  IICRC Master Water Restorer
  Stanley Steemer | **** ********** *** * ******* ** *****
  P ###-###-#### ###-###-####
  
  

• Initial Complaint

  10/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  my carpet was cleaned on 09/23/2021 , cost $135.06 . while the tech started cleaning my carpet he asked me if I ever spot treated my carpet, I informed him that I did, He said that while the carpet is being cleaned it activates the bleach that might have been in the product, but when the carpet dries they will disappear. I waited 2 days but now I have multiple spots on the carpet that are very noticeable that were not there before. On Moday 09/27 I spoke with the district manger ( ***** ******** ) as she claims that Stanley Steamer is not responsible for preexisting prior to cleaning. My question to her was , do you ask every consumer before they ask to have their carpets cleaned if they spot clean. She said no, that it was my responsibility to inform them. I feel this is very unfair as I believe many consumers shop clean their carpets. Now my carpets are ruined and they are not taking responsibility for it. I am reaching out to you hoping that some action can by taken .

  

  Business response

  10/25/2021

  To Whom It May Concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint. With respect to the substance of this complaint, we feel that we have given this matter all due consideration.
  
  We do not have a money back guarantee, rather we have a customer satisfaction policy and part of that policy is that if we are notified of any cleaning concerns within 10 days of the cleaning, we will come back out to address those cleaning concerns. This may include re-cleaning spots, areas, entire rooms or the whole job if need be. This customer was offered a courtesy cleaning with a different crew in fact we offered to send a crew out the same day as the original cleaning to address her concerns however she declined that, and all offers to reclean. When she declined the courtesy cleaning and demanded a full refund, it was explained that a manager would need to call to discuss the request.
  
  Regarding any possible bleach spots, none of our products have the potential to cause dye degradation let alone bleaching. In fact, if a product has the potential to cause dye degradation, we will not consider it for use.  Unfortunately, this type of pre-existing damage is not always obvious prior to the cleaning. The list of chemicals and household products that could damage the dye sites in this way is very long, therefor, it is not a common practice of any carpet cleaning company to go over the exhaustive list of products that could have caused a pre-existing condition.
  We are willing to come out to reclean at no charge. However, we do not feel as if a refund or carpet replacement is warranted at this time.
  
  Please feel free to contact me with any further questions or concerns.

  Sincerely,

  **** ******
  Customer Relations Manager
  IICRC Master Textile Cleaner
  IICRC Master Water Restorer
  Stanley Steemer | **** ********** *** * ******* ** *****
  P ###-###-#### ###-###-####
  

  Customer response

  10/26/2021

  Yes they did offer to reclean it again. But could not say if it would work or if it would make it worse. I also advised them that I left work 4 hours early to meet their window of the appointment. When I tried to reason with them. Customer service acted like it was fault that I did not advise them that I spot cleaned my carpet. I ask, who does that? They should be up front with their customers advising them that if you have spot cleared their carpets that this may possibly happen. I feel they don’t because many customers may not that the chance and may be a loss of business for them. Also no one has called me to at least try to make this right. 
  

  

  Business response

  11/05/2021

   Our fist response covered this fully. Here is that response for reference:

   

  To Whom It May Concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint. With respect to the substance of this complaint, we feel that we have given this matter all due consideration.
  
  We do not have a money back guarantee, rather we have a customer satisfaction policy and part of that policy is that if we are notified of any cleaning concerns within 10 days of the cleaning, we will come back out to address those cleaning concerns. This may include re-cleaning spots, areas, entire rooms or the whole job if need be. This customer was offered a courtesy cleaning with a different crew in fact we offered to send a crew out the same day as the original cleaning to address her concerns however she declined that, and all offers to reclean. When she declined the courtesy cleaning and demanded a full refund, it was explained that a manager would need to call to discuss the request.
  
  Regarding any possible bleach spots, none of our products have the potential to cause dye degradation let alone bleaching. In fact, if a product has the potential to cause dye degradation, we will not consider it for use.  Unfortunately, this type of pre-existing damage is not always obvious prior to the cleaning. The list of chemicals and household products that could damage the dye sites in this way is very long, therefor, it is not a common practice of any carpet cleaning company to go over the exhaustive list of products that could have caused a pre-existing condition.
  We are willing to come out to reclean at no charge. However, we do not feel as if a refund or carpet replacement is warranted at this time.
  
  Please feel free to contact me with any further questions or concerns.
  
  Sincerely,
  
  **** ******
  Customer Relations Manager
  IICRC Master Textile Cleaner
  IICRC Master Water Restorer
  Stanley Steemer | **** ********** *** * ******* ** *****
  P ###-###-#### ###-###-####

  Customer response

  11/09/2021

  First off, they never offered to send out a new crew the same day it was cleaned. How could they as I had to wait till after it dried ? We they accommodate me and be at my home after 4:30 so I will not have to take time off like I did. Also provide fans to dry to carpets faster as now I can not keep the windows open. They are just trying to take responsibility. 

• Initial Complaint

  10/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 8/18/2021, two SS techs arrived at my home to clean the "wall to wall" carpets in my home. I inquired about cleaning a 7' x 8' area rug in my foyer. The Persian-style rug was wrapped and sent to their cleaning facility in Columbus, OH. for an additional $146.00. When the carpet was returned a full month later, the colors had bled throughout the entire rug, in effect ruining it. I contacted SS. They said it was likely the light coming through the foyer or possibly how the rug fibers laid that caused the color distortion but they suggested it be picked up again and reclean it. When it was returned again, it seemed the colors were even more faded. It took several more phone calls before Trent W****, the Nat’l Rug Area Mgr, agreed the colors had bled and faded. I did not agree to the price of $600 the local office offered for damages. On 9/30/21 the rug was picked up to be appraised. SS has had my rug for 61 out of the last 65 days with no contact and no new offer to settle my loss.

  

  Business response

  10/25/2021

  To Whom it may concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint. This matter has been reported to our insurance carrier and a claim has been filed. It is our understanding that the adjuster has been in contact with the claimant.
  
  Once again, thank you for bringing this matter to our attention and please feel free to contact us again should you need any further information on this.
  
  
  
  Sincerely,
  
  Paul Carson
  Customer Relations Manager
  IICRC Master Textile Cleaner
  IICRC Master Water Restorer
  Stanley Steemer | 5800 Innovation Dr. | Dublin, OH 43016
  P 614-652-2417 1-800-848-7496 ext. 2417

  Customer response

  10/28/2021

  I accept the business's response to resolve this complaint. 
  

• Initial Complaint

  09/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They came to clean rugs failed to clean over charged for chairs

  

  Business response

  10/14/2021

  To Whom It May Concern:
  
  Please be advised we are in receipt of the above-referenced consumer complaint. Thank you for bringing this matter to our attention. We have contacted the customer and believe that we have resolved this matter to their satisfaction. Once again, thank you for bringing this matter to our attention and please feel free to contact us once again if you need further assistance.
  
  Sincerely,
  
  Paul C*****
  Customer Relations Manager
  IICRC Master Textile Cleaner
  IICRC Master Water Restorer
  Stanley Steemer | 5800 Innovation Dr. | Dublin, OH 43016
  P ###-###-#### ###-###-####
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩