Customer ReviewsforStanley Steemer International, Inc. & Corporately Owned Branch Locations

The Stanley Steemer Company (their Ft. *****, ** office) recently took one of my area rugs to their shop for cleaning. I was promised the rug back "no later than" 7/20/24. After five days later I still had not heard from them. So I called their Ft. Worth number and talked to a representative named *****. He said he was in a central call center rather than actually in the Ft. Worth location.. In my discussion with ***** about the delivery of my overdue rug I found him to be completely unhelpful and ineffectual. In fact, I don't think I've ever talked with anyone as unhelpful as he was. He did inform me the rug was in their "return bin" but he made no effort to schedule the return at any time I could be here to accept it. He offered no explanation why the rug was overdue, or why they had not gotten in touch with me to arrange it's return. He refused to let me talk to a supervisor, or the manager of that office. And the best he offered me was to return the rug in four more days. (That will be 9 days after the rug's promised return.) My wife and I have used the Stanley Steamer company several times in the past; we will never use it again, nor will we ever recommend it to any of our family or friends. We will be filing a report/complaint with the Better Business Bureau and several social media sites. And we will certainly share this disgusting experience with other people. It is my hope that Stanley Steemer will in the future train the employees who represent them to be more helpful to folks who keep them in business.

Booked an appointment online. Didnt receive a confirmation or anything and when I call and finally reach someone, they dont have an appointment. ***** stated they dont control the website. Its your website. As I told her: have professionalism and accountability. You have neither nor competence! I will never recommend or use your services for personal or professional reasons. Own up to your mistakes. Youre a business. Act like one.

Clean a rug, this is a complete scam. First when I called they said to my 85 year old mother they will have to wash it by hand and she would get it back by Friday 6/21. After numerous calls I told them not to do anything because they have not finished and now they are saying Thursday so not only did they said 150 originally then ripped my 85 year old mother for 850 it has been a nightmare. I finally called the 800 number waited another 15 min and finally told not to do anything and the gave me the address 2085 congress ave I sent a truck to pick up the rug and they said it was in boynton in some warehouse. I don’t see with the reviews Stanley Steemer has that google is associated with them. My fault and google to maintain 5 stars when the service is horrendous. Run away ! Do not do business with Stanley Steemer.

I hired this company in or about October 2023 and I'm still dealing with the damage they did to my home, personal property and substandard ductwork cleaning they performed on my home. They scratched my brand-new fake wood flooring, completely destroyed my almost new iPad and got dry wall dust all over Bose 1500.00 stereo unit. This company lacked respect for me, my home and my personal belongings therefore it is my opinion that this company should not be hired for any services under any circumstances. They are refusing to reimburse me for the substandard duct cleaning but have offered to redo the cleaning. Based on my previous experience with them, I do not trust them to return to my home without further damaging my things. Additionally, I was told a camera inspection of my ductwork would be conducted when I scheduled the appointment during the estimate. The estimator said he didn't have the camera, but the cleaning crew would be able to perform the camera inspection. The cleaning crew came and said they don't use cameras or have them. Plus, they will not reimburse me for a new iPad that shattered. They said they don't reimburse people full price for items they damage. I DO NOT RECOMMOND THIS COMPANY. I saw their Facebook reviews. Everyone knows company's delete the negative reviews, only leaving the positive ones. This review is my personal opinion. I wish I would have checked the Yelp reviews they cannot delete which are not favorable.

This company is a scammer. The Sales person who came out to offer an estimate outlined a list of services that the team would complete, one of which included covering the ducts when flogging to prevent mold spores from being released into the home. We chose them, even though they were a bit pricier, because of the services they offered. When the crew showed up to clean out a/c ducts, they reeked of marijuana. They didn’t do half of what was promised(including covering the vents), and they were not able to think straight because our questions regarding the process were not answered. they looked very confused about the process. They did a terrible job “cleaning” the a/c ducts. They left dust everywhere. When we asked if the dust we could see everywhere would be cleaned, they stated it would get sealed over with spray paint instead, because he had “already brushed it”but we were watching the process and it didnt get brushed. Even that was barely done at all; half of our vents are still black and covered with dust, except now I can’t clean it myself bc it’s been caked w/spray paint. They also left dust on the floor, on our furniture, and all over our bathroom vanities, ruining our things that were on it. They stated they would cover it but only covered one piece of furniture. We attempted to contact Customer Service for a refund so i can hire a better company, and after being strung along for weeks, they said they will give us a 15% refund. I am appalled by the lack of quality assurance and the lack of customer service. I was connected to the call center manager who stated if I “had an older house” I couldn’t expect them to clean “every speck of dust”. This was very rude behavior from a customer service leadership representative and also, they didn’t even clean any specks of dust properly. I would NOT have chosen this company if I had known what services they would’ve actually provided versus what was promised, and if I’d known how terrible their customer service was.