Business ProfileforEwin Racing, LLC

I was very fond of this brand at the beginning. I've owned other gaming chairs but EWIN offered the bigger options for gaming chairs. I a light weight guy but I love having the extra space to sit how I please in my chair, so I went with their larger model that could support 450 pounds. This chair cannot support this. I am only 150 to 160 depending on the time of the year. My 450 pound rated chair broke after a little over 2 years. Recline function stopped functioning properly and would skip the teeth. Not the biggest deal. EWIN wanted 90 dollars to repair. I just lived with it. Then my frame breaks. I didn't even think twice about it because I remembered the frame is on warranty for 10 years. Well, Customer Service informed me that they didn't believe it broke due to their fault and that my 150 pound self must have been reclining so forcefully in this 450 pound rated chair that I snapped the frame. Let me know if that makes any sense to you, because it sure didn't to me. A chair rated enough to hold 3 of me couldn't support 1 of me for 2 years? They denied over and over that it was their fault and insisted I pay 110 dollars to get this fixed now. No thank you. I took the chair apart, found the structural weaknesses in the chair, welded them back up, and now I'm going to spend the 110 I would have spent to repair it to purchase ads letting people know not to trust them or their customer service. I would say this was a fluke or a one off but this is the 3rd chair that has broke from them in some way. I have 2 other chairs that I've had since before 2015 and they both are still functioning just fine. What's worse is that I bought those used and they were a few years old when I got them, so that really speaks volumes of EWIN quality (Or lack thereof). Keep your money. Find a better brand. This chair will feel great for a year or two and then when the warranty runs out you'll be stuck in the same spot I was.