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Business ProfileforEwin Racing, LLC
Additional business information
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 6728 Liggett Rd Ste 130, Dublin, OH 43016-8306
- BBB File Opened:
- 6/18/2018
- Years in Business:
- 7
- Business Started:
- 7/3/2017
- Business Incorporated:
- 7/3/2017
- Type of Entity:
- Corporation
- Alternate Business Name
- Ewin Industrial LLC
- E-WIN
- EWin Flash XL
- Business Management
- Mr. Yiwen Zhang, Founder
- Contact Information
Principal
- Mr. Yiwen Zhang, Founder
Customer Contact
- Ms. Tracy Hou, Customer Service Specialist
- Additional Contact Information
Phone Numbers
- (614) 364-0220Other Phone
Email Addresses
- Primary
- (614) 364-0220
Customer Complaints
35 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased my blue and black xl550 chair October 2023 and my chair started to break June 2024. I've made over 6 attempts to contact the company including several phone calls to get in touch with anyone in customer service and they have none. They do have an individual that has replied ***************** to my emails. I've given pictures and short video of my chair leaning back and to the right with extensive frame damage just before the reclining lever. Damage is on both sides but the right is the worst. I was lucky I found my order number from a screenshot because their website no longer had my purchase which was the first red flag.
Then when I finally received the bad news on the 12th of July that my chair: "From the video, it's clear that the chair tilts to the right when reclined. After thorough examination, we found that the constant friction between the right angle adjuster and the right seat during over a long period of time caused the seat to break, leading to the chair tilting to the right. This type of breakage is not covered under our warranty.The chair has a 5 year warranty and after the response I checked customer reviews and their site has ********* reviews which doesn't make any sense. I then checked ******* and Reddit and there lies the true history. There are customers with the exact same issue with their chairs with pictures even. And they were all denied warranty like me.There has to something that we can do. There is no one to contact and talk to in person from the number on their website they do not answer the phones. And the emails are not responded to in a timely manner. They do not have a legit online instant messaging system.This company wreaks of warranty scam. Their box indicates ******* cycle testing for reclining which in no way anyone could do in less than a year especially someone like me that doesn't even use the recline feature.
Customer Reviews
19 Customer Reviews
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Most Recent Customer Review
David W
05/14/2024
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