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Complaint Details
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Initial Complaint
07/30/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The salesman has been relentless and refuses to take no for an answer. When he visited for the second time a few months ago, I spoke with him, and told him I wasnt interested because his company receives terrible customer reviews. Today, he returned for a third time and spoke to my wife, trying to convince her to change her mind. He refused to leave when she told him we werent interested. When he finally left because she told him she was going to close the door, he said hed be back in three months. At this point, we feel harassed by this salesperson because he refuses to leave us in peace. Please help.Business response
07/31/2024
Thank you for your feedback.
IGS added your account to our Do Not Knock list.
Please reach out to us at ************ for any other concerns.Initial Complaint
07/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Igsenergy scammed my wife into signing something what are my optionsBusiness response
07/22/2024
IGS received your request to cancel. The enrollment was cancelled.
Would you like the agent's manager to reach out and speak to you regarding the enrollment?
Thank you
IGS Energy
Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I met with a sales rep today for IGS Solar. I was told the paperwork I was signing was only to see if I qualified for the Program and dependent on a roofing inspection and I could back out after the inspection. I said I was not comfortable moving forward and the salesman stated that this was not a final commitment but only to move to the next step and It would not binding lease until after the inspection in 3 weeks. After receiving a copy of the documents it turns out the cancellation is 7 days from signing. The salesman lied to get me to sign and I fell for it. I have emailed copies of letter of termination per the lease and will be mailing them in the morning. I want to fully terminate this lease without penalty and file a complaint for the salesmans misleading and untruthful comments.Business response
06/21/2024
Thank you for the feedback. We have passed this on to the appropriate teams with our partner. In addition, the account has been cancelled out on our end. Putting customers first is our highest priority and we appreciate the opportunity to address any concerns directly.
Thank you,
IGS Solar SupportInitial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
************************* knocked on home door and peered in window. I met him outside. He said he wanted my utility bills to assist me in saving money. He said it would cost $100 one time fee which I could pay today (cash). Showed me either a fake or other customers bill with their PII on it. I told him I am not interested and not to come back. He said he would be back to check with me frequently. Business Card:************************* Agent#******** ************ ********************* **************************************************Business response
06/13/2024
Good morning **************,
Can IGS reach out to you by phone to review this exchange with ****************?
Thank you,
IGS Energy.
Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Solicitor came to my home, added services and charges to my account/bill without my authorization. I call the next day, to cx and let them know I was upset about the fact they added charges without my authorization- my name is ONLY name on bill/account.Then I received my bill and the charges were showing on my bill.They say it can take 1 or 2 billing cycles to remove charges. But it takes less than 24 hours to add and bill for UNAUTHORIZED services.I do not wish to do business with a company that is unethical and has ZERO customer service.I want to cancel ALL ******************** with this company ASAP.I feel like they are taking advantage of senior citizens by adding unauthorized charges to my account.Business response
06/11/2024
Thank you for reaching out. IGS shows your Utility Line Protection Plan was Rescinded and no billing will take place.
Thank you,
IGS Energy
Initial Complaint
05/31/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Description: Representative misrepresented the facts. He told me that *** ****** is the electric aggregate provider for Greene Count. He told me that an unauthorized request had been submitted to switch our electrical provider. He offered to undo that unauthorized request and restore us to the aggregate electric program. None of this is true. He misrepresented the fact to fool me into signing a contract with IGS. I have mailed a notice of cancellation. I will be calling IGS to confirm the contract is rescinded.Business response
06/04/2024
Good afternoon,
The electric account was cancelled per your request. The gas account is active with IGS under the Greene County Community Program.
Thank you,
*** ******
Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The more power the solar panel makes the more money they charge monthly. I would think the more power generated it should be less also taking advantage of a 81 year old man and locking him into a 25 yr contract I don't believe he understood what type of program they were selling.Business response
05/20/2024
Thank you for being an IGS Solar customer. Putting customers first is one of our core values at IGS Energy, so we’re committed to finding a satisfactory resolution for everyone. Please give us a call at ###-###-#### to further discuss your concerns.Customer response
05/22/2024
In withdrawal from the checking account you don't see any remarks on what the payment is for and the latter dates if you take notice as the price increases due to the solar panels generating more powerBusiness response
05/25/2024
IGS has tried to reach you; however, your voicemail is full. Please call us at ###-###-####, so we can review your concerns
Initial Complaint
04/24/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I have to say that I find this extremely unsettling that a customer service company such as yourself is unwilling to accommodate and/or work with any new potential customer to make them feel as though IGS Solar is a company willing to entertain satisfying a customer and work with them to make them comfortable signing your contract. With how un-customer service oriented you are there is NOT one willing party that will sign over a contract in their name with your terms. It says a lot about your company. This gentleman is willing but also had some legitimate reasons to hesitate with the company’s unwillingness to even accommodate his concerns listed below. Message from buyer: I have notified My realtor that I opt not to transfer this agreement for several reasons including IGS’s inability to provide firm price for R&R, IGS wants to charge me for power not produced while panels are removed to redo the roof yet they need 6-8 weeks notice to reinstall, IGS would not negotiate a cap rate not to exceed PPL’s going rate, IGS will not guarantee roof penetrations during the life of the contract, IGS “may” opt to leave its panels on my roof after the term of the agreement… Issue #1 I believe the sellers disclosure indicated the roof was installed in 1982. Issue #2 IGS would not provide me a firm price to remove and replace the Solar to have the roof replaced. Issue #3 IGS’s contract says they will charge me for the electric that cannot produce while the panels are removed yet they need 6-8 weeks to schedule reinstall from the time roof is replaced. Stated it will be at my cost on top of paying them for energy not generated during the time frame stating would range from $2,000 to $12,000 Issue #4 IGS will not cap their electric rate such that it does not exceed the going rate of PPL. Issue #5 IGS System’s roof penetration will be watertight for a period of 5 years. Item #6 IGS will not guarantee that the panels will be removed at the end of the term of the contract, and they “may” just leave them on my roof.Business response
04/24/2024
IGS Solar has been in contact with the customer, and we are working with everyone involved to help resolve this situation. Putting customers first is one of our core values at IGS Energy, so we’re committed to finding a satisfactory resolution for everyone.
Thank you,
IGS Solar
Initial Complaint
04/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
4-16-2024 Mr. *** ***** **. Territory Manager igs energy **** *** ** **** ***** *** *********** ** ***** *** ******* visited my home to report my account charges with West Penn Power and Peoples Gas were variable rates rather than fixed. Mr. ***** asked if I prefer fixed rate. I informed Mr. ***** I want to remain customer with West Penn Power and Peoples but prefer a fixed rate. Mr. ***** stated I would remain with WPP and Peoples, only change would be variable rate to fixed rate. Information Mr. ***** stated was deceptive and incorrect. ****** at Peoples Gas informed me I would not be a Peoples customer if enroll with igs. Per my request ****** cancelled enrollment with igs. I also cancelled igs with West Penn Power. 4-18-2024 I spoke with Brook at igs energy ********** *nstructed Brook to cancel any and all enrollment services immediately. I am remaining a customer with West Penn Power and Peoples Gas. Cancellation # for igs to continue with Peoples Gas ENG *******. igs energy Cancellation # to remain with West Penn Power ********.Business response
04/20/2024
Thank you for reaching out to IGS Energy.
IGS does show IGS being removed from your People and West Penn accounts.
To Clarify People Natural Gas and West Penn would remain your utility companies read your meters, deliver your gas/electric and bill you like that also have. IGS would be your supplier and appear on the utility bill. Utility cannot lock in a fixed rate. This is the benefit of a supply.
Thank you,
IGS Energy.Initial Complaint
04/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called and opt out of there program never having it, and told the representative I was staying with duke energy in January 2024 . I also let the representative know never to contact me again take me off there mailing list . I do not want there service. I get a bill with IGS energy as my supplier ,why ? It’s like they just dismissed what I said and forced me to go with them as my provider . I called after looking at my bill and was billed from February-March then was told they see where I opt out in January,but didn’t understand why I was added for service. I also was told I could call duke energy to tell them I want there service . Why is IGS making this issue mine? I did my due diligence.please take action and help the consumers to not be taking advantage of by these type companies by forcing you to call and opt out only to be made to take there services without your permission after opting out. How am I protected when a representative states they don’t see any note of my call? I did not sign a contract with IGS energy not did I give verbal consent. They suppose to have recorded lines please review.Please and thank youBusiness response
04/18/2024
Good Afternoon,
IGS is the City of ********** aggregation supplier. IGS does not show the customer called IGS in January of 2024 to opt-out. IGS does show the cancellation being processed as of 04/17/2024. IGS did place the account on our DNS list this will stop any further contract with IGS.
Thank you,
IGS Energy
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Customer Complaints Summary
188 total complaints in the last 3 years.
52 complaints closed in the last 12 months.