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Business Profile

Medical Supplies

Dr Dorsey Brands

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a spinal decompression harness through https://sitanddecompress.com/ on Jan 24, 2022. 60-day full refund policy available. Shipped the item to my sister in California (I live in Australia). Realized the cost for her to post it to me was extremely high, so decided to return the item. Contacted Sit and Decompress explaining the sitation. They responded saying not a problem and supplied a return address. Posted the item back to the seller via USPS with tracking saying that it was delivered on March 2. A refund was never received so I have emailed the seller multiple times since with no response. I have attached the email thread.

    Business Response

    Date: 04/11/2022

    I have received a letter from you with a complaint that involves a refund or exchange.I see that the person has emailed us and they did not get a response. I am unsure if we received those emails, but I have refunded the party for the$48.49 purchase of our product.Thank you for letting me know about this matter.

    Dr. ****


    Customer Answer

    Date: 04/12/2022

    I accept the business's response to resolve this complaint. 

Dr Dorsey Brands is NOT a BBB Accredited Business.

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