ComplaintsforTriple 7 Movers of Ohio

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was disappointed with my experience with triple 7 during my move in June 2024. I ended up having to pay about 1100 dollars more than my quote, most of it was utter nonsense, including about 400 for packing materials which was not communicated to me. I was charged for my coffee table, even though I believe I told the gentleman on the phone prior to move. Along with being charged for it, the item came to me with some damage. Also, I was charged for some of my plastic bins I used as moving containers, even though I communicated prior to the move I had enough items for a one bedroom apartment. Communication was overall subpar and some key details were not told to me. There is a high likelihood I am moving again in the next couple years, and I will be sure to use a different company for moving assistance.

  Business response

  07/23/2024

  **************** booked his relocation with us for pick up on 6/22/24 from ********, ** to Temperance MI. At time of booking **************** gave our moving coordinator a list of items that were to be moved which he was quoted for. Attached is the estimate that was sent to **************** via email on 5/22/24 to confirm that information that he provided was correct, including his inventory. It also explains the items that are not included in the move like the packing materials. Since ******************** pick up as on a weekend he was contacted on Monday the 24th to do an introduction call to confirm his delivery address, first available date for delivery and balance. At that time **************** expressed his displeasure with the cost of the move increasing and it was explained that the reason for the increase was because of additional items like plastic cabinets and bins, coffee table, wardrobe boxes, book case and golf bag. On the 25th We spoke with **************** again to let him know that his items were loaded on a truck and that he could expect delivery the next day, on the 26th, with a time window the crew would be there as well as his balance and acceptable forms of payment. 

  Customer response

  07/25/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22002550
  
  I am rejecting this response because: It does not include any acceptance of the damage done to my coffee table. When I originally called Triple 7, I told them I had enough items to move a one bedroom apartment. That is what I had ready for the movers, which included the plastic bins and golf bag which I used for pack my items, and still got charged extra. A majority of my items were taped and/or sealed and did not need any packing material, yet were applied. This goes back to my original point about poor communication. The individual on the phone did not disclose the potentially hundreds of dollars for packing materials.
  
  Regards,
  
  *********************

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I would not recommend Triple 777 movers, the first representative that I spoke with ****** ******** assured me the move would be completed within 5 to 7 days and that the paperwork that read 21 days was just a formality. The move was accomplished in 15 daysI had to call and follow up daily to get any details regarding the move, ****** * was my POC and she said she would keep me in the loop. Each day that I called for information regarding my drop-off ****** would say "we don't have any drivers", so finally I said I wouldn't call to follow up anymore I would just wait. The last call I made to her I let her know I was out of town my youngest sibling was graduating, with that ****** assured me she would call me 3 days prior to the move and the driver would contact me 24 hours prior to the drop off. None of that occurred, the call came a few hours before the delivery so I missed her graduation had to get a last minute flight out next morning, cancel the original flight out lost that 100.00. Also a rail from my king bed was missing and I was told it would be replaced by putting in a claim and then I heard nothing else. So I had to spend more money to get a bed frame to hold the mattress.

  Business response

  07/08/2024

  I am writing to sincerely apologize for the difficulties and inconveniences you experienced during your recent move with Triple 777 Movers. Your feedback is incredibly important to us, and I want to assure you that we take your concerns very seriously.
  I deeply regret that the initial estimated timeline for your move was not met, causing you undue stress and requiring you to follow up regularly for updates. I understand how frustrating it must have been to receive inconsistent information about the status of your delivery from our team. This falls short of the level of service we aim to provide, and for that, I am truly sorry.
  Regarding the miscommunication about contacting you prior to the delivery, I apologize for the inconvenience this caused, especially missing your sibling's graduation. We should have kept our commitment to notify you in advance, and I regret that this did not happen as promised.
  Moreover, I am sorry to hear about the missing rail from your king bed. It is unacceptable that you were left without a resolution after being assured it would be taken care of through a claim. We will be sending you an email to start the claims process, in which you have 9 months from the date of delivery to complete. 
  Please know that we are taking steps internally to address the issues you've raised to prevent similar occurrences in the future. We value your feedback as it helps us improve our services and ensure a better experience for all our customers going forward.
  In the meantime, if there is anything else we can do to rectify this situation or if you have any further concerns, please do not hesitate to contact me directly. We are committed to making this right for you.
  Thank you for bringing this to our attention. We appreciate your patience and understanding as we work to resolve these matters.

  Customer response

  07/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  I am awaiting the additional email that will be sent from the claims department. Once that is completed I will accept the response.
  Regards,
  
  ******* ********

• Initial Complaint

  01/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We hired them to move us from Ohio to Pennsylvania. They charged us extra to pack the TV's in their special containers. They had CSI (insurance) offer us $15.00 which is based on .60 cents per pound. The replacement cost is $2875 for the 65 Sony Bravia OLED . This is the lowest cost I find at and it from Best Buy. They also boke 2 glass tables and a dining room chair. I was just trying to resolve the TV.

  Business response

  01/16/2024

  ******* & ******** ****** obtained services from Triple 7 Movers of Ohio 08/28/2023 to move 1200 cubic feet from Delaware, OH to Whitehall, PA. We picked up their household goods 08/29/2023 and delivery occurred 09/02/2023. On 09/05/2023 customers called in to report damage to 65 inch TV and customer service agent sent over claims information. ******* and ******** opted for option 2 for insurance coverage which states we will pay out $1.20 per pound from item in question. We go through a 3rd party company to avoid any bias payouts, CSI (our claims company) offered settlement bases off coverage chosen by customers.  

  Customer response

  01/16/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

  
  Complaint: ********
  
  I am rejecting this response because: Please notice in the BOL that Triple 7 sold us special packaging for $150 above the quote to assure that TVs would not be damage. So that should exclude them from the weight warranty.

  
  Complaint: ********
  
  
  Regards,
  
  ******* ******

  Business response

  02/06/2024

  As previously stated, the claim payout was based on the coverage ******* & ******** requested at time of pick up. You have declined our offer of $50.00 for the 1 TV crate you purchased and TV was damaged in, in addition to the claim payout and stated you would like to involve an attorney. We are sorry your move was not ideal and damage to the TV occurred, at this time we do not have an offer more than what you've already declined. 

  Customer response

  02/08/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: I agree. The case was filed Monday in Ohio. We will be seeking a refund of the total move amount and other damages. We will no longer accept any offer from Triple 7 out side of litigation. This will be outside the pending class action you have pending.  
  
  Regards,
  
  ******* ******

• Initial Complaint

  10/01/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am requesting a refund of $300 (see word document as 4th attachment) due to shuttle service that was charged but not utilized.

  Business response

  10/03/2023

  We picked **** up in Toledo, OH on 09/01/2023 she provided a first available date to accept delivery being 09/02/2023. At time of sale, she was made aware shuttle would be needed at time of delivery because we could not make delivery in 75ft semi-trailer and cost of that would be .75 cents per cube.  From 09/02/2023 we have 21 business days to make delivery to her new home however we had a pickup in her destination city and took it directly to new home. On 09/05/2023 when our customer service department reached out doing a routine call, **** demanded $300.00 refund for shuttle. Customer service department explained to her that we discounted shuttle of $120.00 and decided to deliver directly to home to avoid taking it off pickup truck, put it into crates, have it in the warehouse till truck and driver was assigned to load it into another truck having it take up to 21 business days for delivery.  **** demanded customer service escalate this matter. We have since reached out to **** to make this a 5-star experience and offered $150.00 refund; **** declined. I am attaching accessorial and post contract services to this response. 

  Customer response

  10/03/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20681599
  
  I am rejecting this response because:

  -The rep, K ******, who called me today made the offer of $150 and doing what she stated was "splitting the difference".  No where did she state or reference this $120.  Each time I speak with K ****** she has a tendency to "talk over" someone and does not allow me to be heard. To some extent I feel like she is a fast talker and hopes that the idea confuses me enough that I will say yes.  To be clear this was not a 5 star experience.  I would be more than happy to accept the $200 and consider it a closed matter.  To be clear, I think it should be $300.  
  
  Regards,
  
  **** A *******

  Business response

  10/06/2023

  We have spoken with **** and will be refunding her $200.00, we want to make every experience with our company a great one. 

  Customer response

  10/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  **** A *******

• Initial Complaint

  07/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bait and switch. I was told one price and charged a whole lot more.y things were broken ,including a 70" TV. And they accused me of trying to get something for free. They are rude and misleading.

  Business response

  08/14/2023

  Ms. ***** contracted our company to perform her household relocation from Ohio to Nevada. On 7/13/2023 she signed a binding quote for her inventory. On day of pick up the foreman advised Ms. ***** that there was an increase in the move because of more items in the storage unit. She was quoted to have 18 items picked up but on day of move 47 items were picked up, almost tripling in size. Before the move started, when the foreman informed Ms. ***** that there was an increase, she had to sign a revised estimate which stated that she understood the fact that her estimate was increasing because of the additional items. At that time she had the option to only take the items she gave the sales person on the original estimate and keep her cost the same, accept the additional items with additional charges or cancel the move. Ms. ***** decided to continue the move with our company and accept that there were additional items. Attached is the Order for Service that was signed by Ms. ***** acknowledging that she was signed for a binding quote for the inventory given to the sales person and also the inventory from day of pick up showing the amount of items picked up.
  
  Also, at no time did Ms. ***** inform us that there were damages. A claims email will be sent to the email we have on file, she has 9 months from the day of delivery in order to file her claim. 

  Customer response

  08/24/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20396699
  
  I am rejecting this response because: 
  
  Regards,
  
  ****** *****

• Initial Complaint

  03/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired this company towards the end of January, they had a deadline of 2/24 to deliver my belongings. On 2/6/23 I received a calling saying my belongings were loaded up and out for delivery and that I’d have them in 10 days. On 2/10 I learned the truck was broken down and they were waiting on a part. On 2/13 I learned there was still no response from the driver and it would be escalated to a manager if there was no resolve that day. Following 2/13 I called multiple times and was purposely ignored (they have caller ID). When I politely asked to speak to a manager I was questioned as to why. When I asked what the company was going to do to make it right, I was reminded they were still within contract. Attempts to contact the Ohio office were unsuccessful. I eventually did some digging and learned they own a Nevada company also. On 2/23 (the day before they were contractually expected to deliver my belongings) I called the Las Vegas office because I still had NO ETA. Through that office I was able to learn it would be another 5-7 days. The delivery was finally made on 2/27, which is where I learned from the driver that the dispatch knew his truck was broken down before he even left the dock. I was lied to and ignored. My belongings were mishandled and some were damaged. I was also overcharged. One box that is clearly labeled as medium was charged as a large. I was charged twice for one box. Unfortunately I’ve not been able to communicate that because a manager will not take the time to return my phone call despite my patient attempts. For being a “family owned and operated company,” they lack values and customer service integrity.

  Business response

  03/20/2023

  Ms. ******** items were delivered to her on 2/27/23, one business day after her 21st business day deadline. She was also compensated for the late delivery. On 3/9/23 she was called by the owner of the company to address her concerns and was again was refunded $300.00 for some damaged items. If Ms. ****** feels her issues have not been address we will be more than happy to send her an email to start the claims process. Tell us why here...

• Initial Complaint

  02/02/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We contacted **** ******* ************ for our moving needs. I told him everything that was to be moved. His quote was $2123. Moving date was January 6th. When the movers got there, a gentleman looked over our belongings and said it would be $3371.27 saying it was 800 square feet and not the original 300. We were stuck as we were driving to Florida as soon as they left. We had no choice but to pay them. When they arrived in Florida they put all the boxes in the living room and kitchen. They were clearly marked. It was after 10 pm when they left. The next morning we noticed several boxes marked fragile were smashed. In there were glass shelves from my antique grandfather clock. They were shattered. When we took the plastic off the refrigerator, it had dents in it. I contacted **** and he said someone will get back with me. I didn’t hear anything back. Last Thursday I sent him pictures and he said he would tell Jessica to get with me. Again, nothing. This has been close to a month

  Business response

  02/13/2023

  Our apologies that Ms. ****** has not heard from our company as **** was sending the information provided by Ms. ****** to the incorrect person. We will be sending an email to start the claims process with the third party claims adjustment center.
  As far as the size of the move, Ms. ****** worked with **** from November 2022 until day of pick up getting the pertinent information recorded so that she could be quoted properly. As Ms. ****** was listing off the items that she wanted moved he would have inputted the items into our software so that on the day of move the foreman is aware of the items the customer would have given the relocation specialist. Ms. ****** would have been quoted on the list of items that she provided and would have been informed that she has the option to add or remove items to her inventory at additional costs. Unfortunately a moving quote is only as good as the inventory list shared with the relocation specialist. When the foreman arrived at Ms. ******’s home on 1/6/23 a walk through was done and the customer was informed of the additional items that she wanted moved. A new quote would have been provided to Ms. ****** revising her moving quote. On the same day her whole estimate was revised by **** again to reflect the items that she did not tell **** she was moving. **** also provided her with a discount to counteract the fact that there were more items added at time of pickup.  

  Customer response

  02/15/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 18969554
  
  I am rejecting this response because: 
  
  Regards,
  
  ***** ****** I had all my items that I wanted moved and I gave **** everything on the list. I can’t help it if he failed to write everything I told him down on the list. I am still wanting to be refunded the difference between the original quote and what I was charged 

  Business response

  03/07/2023

  You keep mentioning the bed but what about the 30 plus additional items that were added at time of pick up like the additional boxes, dining table, bar stools, plastic bins, dog crate, small refrigerator, metal detector, overstuffed chair, pressure washer, carpet cleaner, ottoman. All these items were not included in the inventory list that was given to the relocation specialist and was also not included in the order for service that was signed by you on 11/29/22 (included). An estimate is only as good as the inventory list given by the customer. I can understand your frustration because unfortunately we do not realize how much stuff we have until it is time to put it in boxes. I am sorry that you had additional items but you were quoted for the inventory list you provided with the caveat that any additional items would adjust the final charges.  

  Customer response

  03/08/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 18969554
  
  I am rejecting this response because: again, it’s not MY fault you didn’t write everything down. Overstuffed chair???? It was a small rocker. I am 5’ and used it to rock my grand babies. The dog crate was folded flat. You most definitely told about the small refrigerator. It was damaged in the move. We didn’t even have a table and chairs at the house. You wrote down only what you wanted to to get our business 
  
  Regards,
  
  ***** ******

• Initial Complaint

  08/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of Transaction: Movers packed stuff up on July 16th in Columbus, OH. Delivery on July 22nd in Brookshire, TX. Amount of money initially quoted: 9,311.00 Amount of money charged upon packing up stuff: 12,600 Things promised that were not completed: Loading and unloading, unlimited use of pads and blankets (they were not used appropriately as things that should have been covered were not resulting in 2 damaged furniture pieces and damaged memorabilia and pictures), basic disassembly and assembly (no assembly was completed at all and the parts went missing) Order Number: ******** I have tried to resolve with business directly for one week. I have tried to locate the missing parts with them an discuss the pieces that were poorly packed as well as the fact that nothing was assembled. Each time I call, I am told that they are trying to get ahold of the foreman and would get back to me. They never get back to me. For awhile after, I called and no one answered my phone calls. I finally got very upset with the company this past Friday (July 29th) a week after the delivery was completed. They told me this would be resolved early Monday morning. It is now Monday afternoon and they still have not resolved it. Instead they continue to say they are trying to reach out to the foreman. After getting upset, they have resorted to hanging up on me. Items were poorly packed. Memorabilia such as trophies and awards were not wrapped in anything and just thrown in a box. Pictures that were hung up on walls were not wrapped. The delivery of the items were not completed appropriately. Items were not reassembled as promised. All the parts are missing in order to be able to reassemble the furniture. These items include our children’s furniture and all the furniture in the house. Many of the items delivered were not placed in the correct room. Things were placed upstairs that should be downstairs etc. The move was very lazy. The movers rushed out of the house. Contact me for more.

  Business response

  08/19/2022

  
  ****************************
  11:08 AM (2 hours ago)
  to me
  
  Good morning *********, thank you so much for the reminder, it looks like this fell between the cracks I am so sorry.
  
   
  
  Will be sure to get it handled this morning
  
   
  

  Business response

  11/17/2022

  I am sorry that you again are rejecting the response. The procedure for this situation is to have you file a claim with the 3rd party claim adjustment center. The email has been send to the email address we have on file. If you do not see it in your inbox please check  your promotions folder as emails sent through our software sometimes end up there. 

  Customer response

  11/17/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: claims has no spot to formally place complaints. I will continue to reject response until handled appropriately and until I receive a response from either Midwestern movers or the claims company that I feel is appropriate. Additionally, the claims link was promised 3 months ago but was not provided until now. In fact, until this week communication was non existent from this company. This is reflected in several other negative reviews about this company. Several people have had the exact same complaints as myself. 
  

  Regards,
  
  ******** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩