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Business ProfileforQC Kinetix of Columbus
Current Alerts For This Business
BBB promotes truth in advertising by contacting advertisers whose claims may not adhere to the BBB Code of Advertising, as well as local, state or federal advertising guidelines.
On August 9, 2022, BBB wrote to QC Kinetix of Columbus asking them for the underlying documentation which supports the overall impression of the ad which is that regenerative therapies offered alleviate chronic pain in knees, hips, joints, wrists, ankles and shoulders, and "restore(s) hair follicles".
FTC standards for health claims say that health claims must be supported by solid proof. Our BBB Code of Advertising says the same thing; specifically, "Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data".
On September 22, 2022, BBB received a letter from their attorney who represents the QC Franchise Group, LLC, a South Carolina company whish is the franchisor of the national chain of regenerative medical clinics. The letter said in part that each franchise is an independent operator of their QC Kinetix franchise, and that patient care is administered and directed by a licensed physician who has undergone additional training in their protocols.
They went on to explain that franchisees have the ability to produce and broadcast local advertising. The franchise agreement requires that advertising be approved by them before publication. And they do not advertise about stem cells or stem cell therapy, nor perform stem cell therapy; state they have a cure or that musculoskeletal condition or problem will be healed; or make any claims their treatments can regrow tissue or claim make any claims that extend to anything other than musculoskeletal aches, pains and chronic hair loss.
They also provided studies which they felt supported their claims. And went on to say they feel the need to develop their own medical studies, and have started their own internal research and development department, and have contracted with national laboratories to begin their first study to improve their medical protocols for musculoskeletal problems and hair restoration.
BBB was not persuaded the studies provided supported the claims and the overall impression the ad made to consumers. According to the information we have at this time in BBB files, advertising claims made by QC Kinetix franchisees are controlled by the franchisor. therefore, our BBB closed the ad review as unresolved, and referred it to the BBB of Southern Piedmont & Western NC who manages the franchisor BBB profile for QC Kinetix, PC, https://www.bbb.org/us/nc/charlotte/profile/pain-management/qc-kinetix-pc-0473-92021600, which as of June 9, 2023, stated in part:
"Advertising Review:
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On June 7, 2022, BBB asked the business to substantiate the claims appearing in the company’s online advertising. Additional follow up attempts were made by postal mail, email, and telephone message. BBB’s Code of Advertising requires advertisers to be prepared to substantiate such claims through independent scientific testing.
On September 22, 2022, the business provided a response to BBB. After reviewing the information provided, BBB determined that the claims listed below were not substantiated and requested that the business modify its advertising claims to provide clearer messaging for consumers and to discontinue advertising unsubstantiated claims.
UPDATE: The company has made periodic contact with BBB to address advertising issues at the headquarters level. Over time, they have collaborated with BBB to gradually work towards resolving these concerns. At this time, certain claims that were challenged by BBB have been modified or discontinued, while others are still in circulation."
Should QC Kinetix Franchise Group, LLC resolve all advertising claims with the Charlotte, NC BBB office, we will update our BBB Business profile as well.
At-a-glance
Related Categories
Overview
Joint paint treatment and sports medicine clinic utilizing biologic substances via series of injections to hip, knee, back, shoulder and affected joints in the body for treatment of inflammation, pain, sports injury or overuse. QC Kinetix is a nonsurgical medical franchise that provides customized regenerative medicine treatments.
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 5040 Bradenton Ave Ste C, Dublin, OH 43017-3524
- BBB File Opened:
- 4/26/2022
- Years in Business:
- 3
- Business Started:
- 2/1/2021
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- Upper Right Medical of Columbus, LLC
- QC Kinetix (Dublin)
- QC Kinetix (Gahanna)
- Hours of Operation
Primary
- M:
- 8:00 AM - 6:00 PM
- T:
- 8:00 AM - 6:00 PM
- W:
- 8:00 AM - 6:00 PM
- Th:
- 8:00 AM - 6:00 PM
- F:
- 8:00 AM - 4:00 PM
- Sa:
- 8:00 AM - 4:00 PM
- Su:
- 8:00 AM - 4:00 PM
- Business Management
- Mr. Paul G Wong, President
- Contact Information
Principal
- Mr. Paul G Wong, President
Customer Contact
- Mr. Paul G Wong, President
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
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