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Business Profile

Printer and Printer Supplies Manufacturer

SinaLite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printer and Printer Supplies Manufacturer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 5, 2024 I placed an order for 1000 calendar prints from Sinalite. it was 2 orders of 500, one in english and one in spanish. They delivered on April 29, 2024. We took to customer on Tuesday April 30th and upon inspection, customer was not pleased with the quality of the prints. There were many blotches and smears throughout all the calendars. Customer stated that he would not take delivery of the calendars in that condition. Some were even mis cut and torn. I opened a customer service case with the company on May 1, 2024. After many communications back and forth, they agreed to offer a refund if we provided proof that we destroyed the merchandise. We sent both images and video of all the destruction. And they have since refused to honor their agreement to refund the money. They have not responded to emails or phone calls placed to them. On May 10, they agreed to a refund and they have not responded to a single correspondence since then.

    Business Response

    Date: 08/23/2024


    SinaLite Support <********************>
    8:38 AM (2 hours ago)
    to *************************************


    Please do not reply to this email. This inbox is not monitored.

    Hello Better Business Bureau,

    Re: You have a new message from the BBB of Central Ohio complaint #********.
    SinaLite  |  8/23/2024 

    Thank you for submitting your request. We have received your request and are working on responding to you as soon as possible.

    For your reference, here are your case details:
    Case #: ********
    Subject: You have a new message from the BBB of Central Ohio complaint #********.
    This message was sent to ************************************* in reference to Case #********.

    Do not reply to this email. This inbox is not monitored.

    Business Response

    Date: 09/04/2024

    SinaLite Support <********************>
    Aug 30, 2024, 2:02 PM (5 days ago)
    to *************************************


    Please do not reply to this email. This inbox is not monitored.

    Hello Better Business Bureau,

    Re: You have a new message from the BBB of Central Ohio complaint #********.
    SinaLite  |  8/30/2024 

    Thank you for submitting your request. We have received your request and are working on responding to you as soon as possible.

    For your reference, here are your case details:
    Case #: ********
    Subject: You have a new message from the BBB of Central Ohio complaint #********.
    This message was sent to ************************************* in reference to Case #********.

    Do not reply to this email. This inbox is not monitored.

    Business Response

    Date: 09/05/2024

    Hi *****

    We sincerely regret any inconvenience caused with this issue.  Due to a glitch with the email system, your responses to the case were not coming in.

    We have re-reviewed the case and determined this would be eligible for a full refund/credit due to the damages/bad scuffing across the order.

    We will have a member of our support team also reach out to you to document this action and to confirm once the refund/credit has been processed.  We hope that in good faith you would update your dispute upon confirmation of the refund/credit.

    We apologize for the difficult situation you have been put in with your client and hope to make things right.

    Best regards

     

    SinaLite

    Customer Answer

    Date: 09/10/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.  A credit has been issued and we have resumed our business activity with them.  We look forward to doing continued business with Sinalite. 

    Regards,

    ***** ********

  • Initial Complaint

    Date:04/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 22nd, 2024, we placed an order for a 4mm Foam board 1 side printed. The foam board arrived with a large crease. We've reached out to Sinalite support, in attempt to get this matter resolved. Our case number is ********. As a paying customer, if there is an issue like this, we expect for a resolution to occur right away. I notified Sinalte about this issue on March 28th. They've been very slow with responding, they don't provide a plan of action on how to better improve their process in the future to prevent this issue from reoccurring. This is the 13th order that I've placed with this company and they continue to ship damaged orders with no quality controls in place to ensure items are delivered to safely and efficiently. The company will shift the blame to the carrier, however, they continue to use the same carrier, if that is the case. I want a documented plan of action on how Sinalite will improve these processes moving forward. I want a reshipment to be made, and I want a refund due to the issues I've experienced. Again, this is the 13th time this has occurred with Sinalite.

    Business Response

    Date: 04/05/2024

    Hi *******,

    Kindly be informed, full amount has been store credited in to your account for ******* - Order ID: *********.
    Please allow 1-2 business days for it to reflect in your account. 
    Reprint SL_******** was issued and completed and was shipped out April 4 via UPS tracking #******************.
    We hope that you will consider this matter resolved and we look forward to serving you again soon.

     

    SinaLite Management


    Customer Answer

    Date: 04/15/2024

    I accept the business's response to resolve this complaint.

  • Initial Complaint

    Date:03/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with SinaLite on 2/26/2024. The completion date for the order to be shipped was 3/1/2024. I have emailed and called MULTIPLE times. My order still, as of today 3/12/2024, has not shipped. I have also placed another order last week which was supposed to ship next business day, which would have been yesterday 3/11/2024, but only one of the 5 items I ordered with Next business day turnaround, shipped. Conveniently, their website is not working to be able to log in to retrieve any information to upload to this case.

    Business Response

    Date: 03/19/2024

    Hi ****

    We sincerely apologize for the delays on your order. Please note the timelines on our website are estimates. Unfortunately due to an issue with our presses along with a heavy spike in volumes we were indeed delayed in shipping out your items.

    Our team will be reaching out to you directly to work out a further resolution and credit for the inconvenience.  Again we apologize for the difficult spot you have been put in with your client and will review this situation to mitigate the risks of this recurring again in the future. We do hope to regain your trust again.

    Best Regards

    SinaLite Management

     

    Customer Answer

    Date: 03/19/2024

    I accept the business's response to resolve this complaint.

SinaLite is NOT a BBB Accredited Business.

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