Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is basically a big scam. **** ******, their Business Development Manager emailed me several times since August 2022 trying to convince me that they would feature me on the cover of their magazine and write a profile about me for $4,000. I kept pushing him away until he finally came out and said he would do it for $1500. I agreed to do it for the November 2022. In his email, he said the magazine is printed and distributed to their subscribers as will as online. I requested to see a copy of the printed magazine but he refused to show us even one copy. He said I could order copies for $25 each, which I did order 4 copies. To date, February 15, I have not seen any print out of the magazine. I repeatedly Asked **** ****** to send me a proof that the magazine was printed and distributed but he never responds. This is simply consumer fraud which must be stopped. They charge companies as high as $4,000 promising the company that they will be publish a profile in their magazine, which is printed and distributed in large numbers to their subscribers. The truth is the write the company profile and create a PDF document that they post on their web site but the never really distribute any printed magazine. We have tried every possible to get to send us any proof they they actually printed the magazine and distributed it but he never responds. We also order 5 copies of the November 2022 issue where our company was featured and until now, on February 15, we did not receive them, which supports the evidence that they never really print anything in large numbers.

  Business Response

  Date: 05/04/2023

  Greetings,
  
  At Insights Success, we desperately try to delight our customers and ensure that no stone is left unturned while catering to them. We are extremely sorry for the unpleasant experience you had with us. We would like to know more about the challenge you faced with us, so please feel free to contact us at - *************************.  
  Also, we would like to inform you that we are a complete business solutions magazine focused on every industry vertical reaching out to 120,000+ Qualified Subscribers across India, USA, UK, Singapore, Malaysia, Middle East, and Gulf Countries. We feature all the ‘C’ Level professionals, that includes – Managers, Consultants, Investors, and HRs of different organizations.  
  
  The proportion of digital and hard copies distribution depends upon the requirements of our respective clients. Hence, this proportion varies with different issues. On average, we can say that there is a ratio of 80%-20% for this circulation. We are active on LinkedIn, Facebook, Instagram, Twitter, and Pinterest as well. We have released more than 350 magazines.  
  Please rest assured, our team will try to enhance your experience for sure.  
  
  Best Regards,
  Team Insights Success 

  Customer Answer

  Date: 05/05/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 19414612
  
  I am rejecting this response because: 
  

  The response provided by the company is a standard response that they obviously use to respond to this type of complaints.   The magazine was supposed to be for the November 2022 issue.  We agreed to pay $1500 so that we can use the magazine printing and distributing as an important marketing event.  Per the email and tracking information provided by Kane Thomas, the magazines was not printed or distributed until March 2023, which defeats the purpose of the magazine see attachment.
  Regards,
  
  ***** *****