ComplaintsforFiocca Contracting & Real Estate,LLC

• Initial Complaint

  04/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Upside replaced our roof in 2020. In 2021 our sunroom started leaking bad over a window in one spot. After several calls and emails to Nick and Mindy, they sent their head roofer out. After his inspection he told me the sunroom roof was put on wrong and needed replaced. Nick came out after 2 weeks, said his head roofer was wrong and that the roof was fine. That it was just an “ice dam” and would never happen again. Then went on trying to sell us a heating unit may help but should not happen again but never really addressing the issue at hand. We also questioned several gutters that were never put back up but Nick said “he didn’t know where we got the gutters from and his guys always put back everything. In Feb/22, contacted Nick and Mindy again w/ videos of it raining in our sunroom in a new spot. Nick comes out and goes on to say he’s been doing roofing for years and has never seen anything like this. Said he would have his crew come out, replace the sunroom roof once the weather warmed up if that made us happy and would send out another guy to re-paint the damaged areas in the sunroom (because he knew a guy). It is now April 2023 and the sunroom roof is now leaking in 2 new additional spots on the patio side. We have not heard from Nick, Mindy or any rep from Upside since the day he promised to fix the issue. Our sunroom now has damage that will needs to be addressed due to the excessive water damage. The broken promises are not very business-like and the lack luster workmanship is very unprofessional. We have given Nick ample time to get things done but he along w/his company failed.

  Business response

  04/06/2023

  First and for most we will contact The ******* to address the issue further .  We have not heard anything since our last visit.  Since then we have had another winter since etc and multiple scenarios where if it was a problem with the roof itself then it would leak all the time.  It has been determined the roof and room in question is and was built as a sun room/3 season room therefore the insulation and overhangs are not sufficient to building code requirements for year around use of this particular roof which given all those factors it is susceptible to Ice Damns which nobody guarantees against.  All roofs are susceptible to Ice Damns but this roof over the sunroom is even more so being it wasn't designed to be heated year around.       

  Thanks,

  Team Upside 

  Customer response

  04/19/2023

  I am rejecting this response because: our sunroom is NOT an addition to our home. It was built w/the house in 1994 and the roof never leaked before Upside touching it. Our housing division has several other homes w/the exact same layout as our (directly across the street). Nick even mentioned to my husband that “they” (Upside) only did the minimum flashing on the sunroof hence the reason that he was having his crew come out and re-do the sunroom roof. We are STILL waiting on a call, text, email, postal letter, or any kind of response from Nick, Mindy or Upside since 2022 when he promised to replace the roof. Also “Ice Dams” do not occur in April when there has been zero presence of ice or snow and with temps of 65-75 degrees.  I know Nick likes to use this excuse to shift the blame abut it is raining in our sunroom right now and the date is 4/19/23. No snow or ice so no ice dam. It is 69 degrees and sunny. 

  Regards,
  
  ****** ******

• Initial Complaint

  03/16/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Upside Roofing did no repairs to my roof back in September 2020, prior to Co-vid 19. I gave Nick F******..(************* ******r of Upside Roofing), a down payment of $3200.00. in a cashier's check from *** bank on September 10, 2020. Check # *******. My proposal was accepted on November 5, 2020. I received an email from Regan B**** (****** ******* for Upside Roofing) on March 15, 2021. "Scheduling for roof repairs would begin on April 1, 2021." No repairs were ever performed by Upside Roofing to date. (March 15, 2023).

  Business response

  04/06/2023

  First and foremost we will reach out to ****** and address his concerns .  Due to the timing of this project going into winter and then covid it was a challenging time .  Given the circumstances of this project and situations surrounding it ****** will be offered a couple different options even though 20% of services were already rendered in the time spent and settling of his insurance claim therefore if he does not want the remainder of services to be rendered then he will be due a $1,347.77 Refund .  This Claim was to be Supplemented and I believe we had trouble getting it supplemented.  If ****** chooses to move forward with the project then Time Frames will be set and roughly $2,000 would be due on day work is majority complete. 

   

  Customer response

  04/13/2023

  I am rejecting this response because:  Mr. F*****, has held this downpayment of $3,200.00 since 9-11-2020. This has been 31 months. I don't feel that his response is accurate regarding the amount of money, $1,850.00, that I owe him. No physical repairs to my property. I would be willing to give Mr. F***** $ 100.00 for assisting the appraiser of the claim on 8-28-2020. This would leave a balance of $ 3,100.00 to be refunded back. This claim has expired and is closed permanently by Nationwide Insurance on 3-1-2022. No funds are available for future repairs on this claim. (4-11-2023) Thank you.

• Initial Complaint

  10/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Upside was contracted in 10/2020 to perform exterior trim work on my house. They began work in Fall '20 making a couple trips, but then shut down for the winter season. They have came back for one visit in 2021 (only to clean up demo wood pile from Fall '20) but have continuously claimed scheduling has been their issue. There has been no progress made towards finishing the work since 2020. The last few times I have tried to get updates (through either phone calls, voicemails, emails, texts) I have not received a response. I just want the work to be completed and done well.

  Business response

  11/01/2021

  To Whom it concerns . 

  The Main Item in question being the Custom Arched Window trim pieces were not in the original proposal/contract or part of it .  Also the Color plus artic White pre primed and painted white was done in lieu of the to coats of sherwin williams white .  Given the pandemic and skill set to source the hardi materials need for the change order and the confidence needed to custom cuts concreted board to needed specifications has taken longer to schedule due to staffing and Labor shortages thanks to the perpetuated pandemic we have been mostly inflicting on ourselves as a whole.  

  We will reach out to client and get this scheduled . 

  Upside Roofing & Siding 

  Customer response

  11/07/2021

  I have not been contacted by the Contractor yet to schedule the work as they stated they would in their complaint response.

  Regarding the curved trim pieces not being in the proposal, this is the first time that has ever been brought up.  During the initial site visit to discuss the project, the proposal itself, or during any correspondence with anyone from the Contractor has it ever been stated that curved trim pieces were not in the contract.  That being said, if the Contractor would have just discussed this issue during the project, we could have made it past that.  There is other work that remains undone besides the curved trim pieces.  I am willing to work through the situation with the contractor, but they need to actually contact me and schedule work to be performed.
  
  Regards,
  
  ***** ******

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