ComplaintsforToy Barn

• Initial Complaint

  03/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On March 31, 2023, I bought a 2015 Corvette from the Toy Barn. However, despite the purchase, I never received the title. *** ****, the CFO of the Toy Barn, assured me he would refund my money and take back the car. Unfortunately, all I've received from him are empty promises and excuses. I have various documents supporting my claims, including the Toy Barn's buyer agreement, details of the total cost, my cash down payment, and specifics of the Bank of America loan. Additionally, I possess an email from *** **** to the Ohio Attorney General's office, falsely claiming he was cooperating with me and issuing a refund. Despite Bank of America's demand letter to the Toy Barn, urging them to reverse the purchase the Bank of America loan is the only thing they have paid off, the Toy Barn still owes me upwards of $25,000, covering my down payment and loan payments spanning over ten months. I've accumulated numerous texts and emails from *** ****, filled with broken promises and deceitful attempts to resolve the situation with bogus contracts. However, I haven't heard from either the Toy Barn or *** **** in several months. Since July of last year, I've been in contact with the Ohio Attorney General's office, with complaint number 1032673, and have been working closely with case worker **** ******. I possess a plethora of correspondence between myself, the Ohio Attorney General, and *** ****. Despite the circumstances, the car remains in my possession. I urgently request your assistance in obtaining a refund for the money I've invested and paid towards the loan, as well as arranging for the car's pickup. Please contact me for a more detailed account of the events that have transpired over the past year. Your help in this matter is greatly appreciated. Thank you in advance.

  

  Business response

  04/10/2024

  BBB:

   

  We will address Mr. ***** concerns and resolve the matter to the satisfaction of the client within the next 5 business days.

   

  Please do not hesitate to contact me directly if you have any questions.

   

  *** ****

  ###-###-####

  **********************

  Customer response

  04/11/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21370804
  
  I am rejecting this response because: The Ohio Attorney General picked the car up over a week ago now.  I have been refunded for the vehicle through the Ohio TDR Fund.  I am sure Mr **** will be hearing from them.
  
  Regards,
  
  ****** *****

• Initial Complaint

  01/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have called 10x and spoke with 3 people in an attempt to get warranties canceled and refunded. I have left messages for finance managers, office staff and the general manager. No response or action taken.

  

  Business response

  01/19/2024

  Client has been emailed all proper documents takes normally 6 to 8 weeks to receive funds 

  All is handled on our end 

• Initial Complaint

  12/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Date of Transaction: 09-11-2023 Amount Paid to Business: $58,331.90 Business committed to give me a check for $2,541.90 for payment of taxes in the state of alabama. This money was financed into the Bank of America Auto Loan. Nature of Dispute: Check was never sent to me after purchase of vehicle. The business has stated on multiple phone calls that the check is coming, the check has been cut, the check is awaiting the Chief Financial Officer (CFO) signature prior to sending. The money was delivered from Bank of America on September 13th, 2023. The Auto Loan account is **************. There is a Case pending from Bank of America concerning a Fraud Claim as the contract that was sent was not the contract I signed (in Blue Ink) but a contract with digital signatures that does not show where the Taxes and Tag was notated for $2541.90. The Case with Bank of America is *********** and they are also trying to contact the dealership concerning the check that was supposed to be sent to me financed into my loan. The Car was purchased in Ohio, but will be titled in Alabama so any Taxes show on the loan should be remitted to me the buyer. The Title that Bank of America has also shows a Purchase Price of $55,500. The contract shows $58331.90, minus the Purchase Price ($55,500) Minus Documentation fees ($290) (shown on contract) = $2541.90 (Which is shown on the check request I have attached).

  

  Business response

  01/12/2024

  We have provided the funds the client has requested.  The check cleared our Bank on 12/26/23.

   

  Please do not hesitate to contact me directly with any questions you may have to resolve the outstanding issue.

  **

  ****** ****

  Chief Financial Officer

  The Toy Barn

  **********************

  ###-###-####

• Initial Complaint

  11/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Purchased vehicle on 10/14/23. Previous vehicle loan has not been paid off as agreed upon and still waiting on title for new vehicle for registration.

  

  Business response

  11/28/2023

  Customer car has been paid off and title is in there possession 

  Any questions let me know 

  ***** ***** 

  General Manager 

  Customer response

  12/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  **** **********

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Didn’t receive the title within the legally required window (30 days) to get me the title and is not able to give me an answer as to when I will receive the title. Would just like to recieve the title to the vehicle.

  

  Business response

  11/21/2023

  Customer Has received title via Fed Ex 

  Thx 

  ***** ***** 

  Customer response

  11/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. But wish that you would send the title out sooner than 2+ months after the fact for future customers

  
  Regards,
  
  ********* **********

• Initial Complaint

  11/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I sold a 2023 Toyota Supra to Toy Barn on 9/29/23. The transaction total was $56,000. Title was transferred on 9/29/23. I was told funds would transfer within 7 to 10 dates. Now 25 working days later, funds have not been transferred. I’ve left multiple messages for Liam, Simon, and Joe ****. To date I have not received a call or any type of follow up communication with the Toy Barn’s staff.

  

  Business response

  11/07/2023

  BBB

   

  Mr. ****** has in fact been paid the $56,000 in question.  I have attached a copy of the wire confirmation from our Bank.

  Please tell me what additional information that is needed to close this file.

  Thank you sir.

  ****** ****

  Chief Financial Officer

  Cunix Automotive Group, LLC DBA Toy Barn

  **** **** **** ******* **  *****

  Customer response

  11/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ***** ******

• Initial Complaint

  10/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  not sending title for the car i purchased, temporary tags have expired

  

  Business response

  10/16/2023

  I have asked my title department to look into this pending title and determine the exact timeline as to when it will be released.  I will circle back to this issue when I receive an update.

  ****** ****

  Cunix Automotive Group, LLC DBA Toy Barn

  **** **** **** ****** **  ******

  **********************

  ###-###-#### O

  ###-###-#### C

  

  Business response

  10/30/2023

   overnighted this title to **** ****** on 10/17 and they received it 10/18 @ 11:12 am .
  
  Everything here I assumed was taken care of 
  Thank you!Great, thanks for the update.Great, thank you so much!
  
  ?Reply
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  CS
  
  

• Initial Complaint

  09/16/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I recently (9/8/2023) sold my BMW M3 CS to toy barn and I was told both by the online buyer, ***** or **** AND the employee who physically took the title from me that my payment of $50,000 would be wired to me within 72 hours. It’s been over a week and I’ve had multiple attempts at contacting their CFO *** **** I think his name is regarding my payment and he continues to either ignore or lie to me by saying he’ll be in contact and then he never does.

  

  Business response

  10/04/2023

  ***** *****
  Tue, Oct 3, 1:45 PM (1 day ago)
  to ***, me, ******
  
  ****** 
  This client was paid out on 9/20/23 
  Customer should have received his money 
  Thx 

  
  ***** *****
  Tue, Oct 3, 2:22 PM (1 day ago)
  to ***, me, ******
  
  I talk to the BBB and I’ve also talk to the customer. He has received his phones a while ago and he’s very happy.
  
  Sent from my iPhone

• Initial Complaint

  09/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a used Land Rover from the Toy Barn in late 2022, at which time the finance person who processed the purchase sold me an extended warranty, to the sum of $7332.00. On June 1, 2023, I contacted Toy Barn via email stating I wished to cancel the extended warranty, which is my right under Section 12 of the warranty. The policy states I am due a refund whenever I request, less $50 for processing as well as some mysterious prorated fee. Over the course of the summer, I have contacted *** ***** (salesperson who sold me the vehicle) as well as multiple members from their finance department seeking an update on the request. Per the contract, all claims would be paid to me within 30 days. On the morning of September 11, 2023, I contacted Toy Barn via email (*** ***** and **** ********) stating that this request has now gone on for over 100 days and will file a claim with the Better Business Bureau if this is not resolved by the end of this week, Friday September 14th. Mr. ***** proceeds to tell me that all of my initial claim documentation cannot be found and that I need to submit additional claim paperwork, which was never asked of me prior to today. Given this bait and switch tactic by Toy Barn, I have decided to file my claim today as it is apparent they have not been acting in good faith this entire time.

  

  Business response

  10/11/2023

  ****** 
  This client was paid out on 9/20/23 
  Customer should have received his money 
  Thx 

  Customer response

  10/12/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20587397
  
  I am rejecting this response because: I am not in receipt of any funds as claimed by the business.  I was told via phone on 10/4/2023 by the General Sales Manager that it would take four to six weeks for this process to be complete.
  
  Regards,
  
  **** *******

  

  Business response

  10/12/2023

  The money as Mr ******* knows has been applied for as soon as the aftermarket company sends us the funds we will immediately send to client 

  sorry my last response was for a different client 

  thank you 

  Customer response

  10/13/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20587397
  
  I am rejecting this response because: until I receive the funds I am due, this matter is not considered closed nor resolved.
  
  Regards,
  
  **** *******

• Initial Complaint

  06/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a used vehicle from Toy Barn on May 10th, 2023. As of today 06/22/2023, I haven't received the certificate of title so I'm not able to register the car. Furthermore, I traded in two vehicles and as of June 13th, 2023, they haven't paid-off the loans to the lienholders of the trade ins. According to the Carfax report, they sold one of my trade ins on May 17th, 2023 but without the title and to this date they haven't contacted the bank which holds the lien to pay off the vehicle. I have tried contacting the dealer through phone calls just to be sent to a voicemail every time and they haven't replied to my voicemail. I have been in contact with the sales person (Blake Carver - phone # 740-418-5746) who has been very reponsive until I started asking about the trade ins payoff. I also contacted one of the managers (Simon - phone # 614-286-8891) but he only replied that he's going to email the office and haven't heard anything back. My mom had to go to their office because I live far from Columbus to talk to ***** *****, the manager, and he assured us he'll resolve this issue and he'll call me by the end of the day (06/19/2023) but no updates so far. I sent out an email to *****s ***** (**********************) and ******* ***** (***********************) on 06/21/2023 notifying Toy Barn about my desired of rescind the contract and get reimbursed as stated by Division (C)(1) from Section 4505.181 of the Ohio Revised Code as more than forty days have elapsed since the day of the bill of sale. All the vehicles, that is: purchased car and two trade in cars appear to have the title on their previous lien holders so the dealer never acquired the titles. Also, the dealer is still holding one of the keys of the purchased vehicle. They told me they're going to bring it over when they picked up the second trade in vehicle but that didn't happen. I was also told they'll overnight it on June 9th but still nothing.

  

  Business response

  08/23/2023

  Per business, this has been resolved to the consumer's satisfaction.  Business also said if there are any issues at all, please don't hesitate to contact them.

  Customer response

  08/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  **** ******

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