We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hospital

East Liverpool City Hospital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday March third myself ***************************** Was in a terrible car accident where we were hit 2 time and the slammed into a guardrail! We went to ************ for a meeting for work & on our way home someone hydroplaned hit the medium wall and then being swung around hitting us head on in the driver side tire area, the car was then spun again and we t-boned the car then sending us into the guard rail. I was the passenger of the car. I was then taken to the hospital by ambulance which was in East Liverpool I was discriminated against and laid on a stretcher for 10 mins before anyone approached ****** was approached very rude. I got upset as I was just in an accident I could not breathe my hand and feet were going numb and I wanted my mom who was in the car with me but had to stay at the scene with the car since she was not as hurt. then the nurse who approached me proceeded to tell me my mom was not allowed back with me when she arrives & i was denied a phone to call my mother! It was almost an hour before i got in a room a doctor came in and said "I ordered a ct scan what more do you want" I was NEVER assessed for injuries. After awhile laying on the back board used to transport me to hospital they decided to remove from under me they did not unlatch the strap around my feet and continued to pull the back board along with the whole bottom half of my body even after I screamed out it was still on my feet this is before knowing if there were any spinal injuries. It was 2hrs before I got a wrist band doc, 3 1/2 hours before I got a cat scan I was made to move my self to the ******** which then took another 2hrs before doc literally poked his head in the door and told us what was going on didn't even step foot in the room! & it was a total of 4 1/2 hours before I got any form of pain medication. I was told I had severely bruised ribs. I was never assessed for concussion and the days following I started throwing up and extreme migraine sign of concussion

    Business Response

    Date: 03/27/2023

    See Attached

East Liverpool City Hospital is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.