Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 we contacted ****** ****** to give us an estimate for a new front lawn He came out gave us a price and a guarantee that we would have the lawn we discussed. In that guarantee he said that if the lawn did not come in he would rip it up and redo. He wanted us to be satisfied. He came out and did the initial job, however the lawn did not come in. At the time that he did the initial service we paid him in full 3000$. He then came back out threw down some additional seed and never came back. We had several texts and left several messages he would respond saying he would come back but never did. We still have no lawn and are out 3000.00$. He has never tried to reach out to us again to make things right. We did attempt to reach him by certified mail but he never accepted the letters. Then we attempted a small claims suit that never went anywhere because if he does not accept the courts letters he can’t be held liable. So in short people like him can screw over people like me and get away with it. We hired him to help out a small business owner and look what that got us. A big FAT NOTHING. I work hard for my money and don’t have the luxury to just throw it away

  Customer Answer

  Date: 04/06/2023

  RECEIVED VIA PHONE BY BBB STAFF MEMBER:

  Consumer has stated that the business has contacted her. The informed her that they will come out in May to address her concerns. The consumer will consider this resolved if and when the business follows through. 

  Customer Answer

  Date: 05/15/2023

  RECEIVED VIA PHONE BY BBB STAFF MEMBER:

  The consumer has stated that the business has not followed through on their resolution. When they did not contact the consumer at the beginning of the month, she waited a couple weeks before calling. When she did reach the business, the stated they would come out last Wednesday to follow-upon her resolution. No one showed up. The consumer attempted to call the business several times and on the last try, she noticed they changed their voicemail. At this time the consumer no longer wants the business to return to finish the job and is asking for a full refund. 

  Business Response

  Date: 05/24/2023

  Customer was contacted. We tried to redo the work as stated however with rain it was to wet. Company phone broke so it was replaced and in return had to make a new voice mail. The yard was scheduled to be completely redone 5/23/2023. Placed markers where new topsoil was to be dumped. Received a text message 5/20/2023 stating she did not want our services even though she agreed to May. Offered half of money back

  Customer Answer

  Date: 05/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  I am agreeable $1500.00 in financial compensation and request it be in the form of a money order or cashiers check
  

  
  Regards,
  
  ******* ******
  
  

  
  

  Customer Answer

  Date: 06/14/2023

  RECEIVED VIA PHONE BY BBB STAFF MEMBER:

  Consumer states that the business has again not followed through on their word and not provided the promised resolution. The consumer has still not received the refund the business said they would receive. The consumer would like to know when the refund will be sent.