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Business Profile

Apartments

Towne & Country Apartments Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2023 I applied For an apartment and upon sitting down with ***** the office manager she said I would only pay $40.00 for the application fee. On the phone that day she said she would require my son who just turned 18 in December of 2022 to also pay an application fee of $40.00. She stated they only take check or money order so I brought an $80.00 money order. ***** said she would apply the $40.00 extra to my rent. I decided later I didn’t want to rent there and talked to ***** on the phone she stated she would notify corporate and they would mail me a check. I have called town and country apartments in lima on ******* **. Two times and left voicemails inquiring about the refund of $40.00. She isn’t returned my calls. I emailed her from her business card that she gave me twice with no reply. I would like my $40.00 back that she stated she would return to me.

    Business Response

    Date: 04/12/2023

    To Whom It May Concern:

    ***** ******** filled out an application on 1/9/2023 for a two bedroom unit apartment. Her money order was for $80, the credit check was $40. She was approved. Per our conversation the extra $40 was to go toward her deposit once she moved in which she agreed to. On the back of the application it states if your application is denied your deposit is refundable. That's why she hasn't gotten her $40 back. Please contact me if you have any other questions.

    Thank you.

    ***** *********

    Property Manager

Towne & Country Apartments Ltd. is NOT a BBB Accredited Business.

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