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Business Profile

Air Purification Systems

Guardian Technologies, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Purification Systems.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Guardian Tech (Lasko) as a humidifier I obtained last year thru the Rewards Program from ***** ***** is no longer producing mist. The 3 year limited warranty states you must provide proof of purchase and they honored the email from ***** ***** Rewards as "proof of purchase". After my initial communication, they stated the product was defective and could be replaced by a different model. The consumer rep suggested I keep the product until further notice, however I disposed of the unit within the recyling pick up as I didn't think they would want the unit back and they didn't offer to fix the unit as another option. They now require proof that I cut the cord of the unit but I can't do that as I have disposed of the unit to be recycled. Their warranty doesn't state cutting the cord to be a requirement and they aren't following the exact terms of the warranty as outlined on their website as well as included in the manual for the item. I have tried to have them agree that they have changed the requirements of their warranty and they haven't explained why they think they can change the exact terms of their warranty without written documentation for that amendment. The product doesn't cost that much, but I'm frustrated they don't abide by their terms of the warranty for the humidifier. I have attached pdf with documentation of the conversation and a copy of their warranty.

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 14 November I placed an order for two germ Guardian air purifiers. I received them on the 16th and I sent an email on 24 November to let them know that one of the lights on the top was burn out, this unit is defective. They took forever to get back with me and when they did I have heard from two different individuals, Cedric R*******. I sent all the pictures and all additional documentation necessary and now they're jerking me around. Cedric is telling me they will not replace the unit until they investigate and he's asking for the same documentation I've already given once before. This fraudulent behavior is not acceptable and I no longer want to do business with this company, I wish to return the defective product and I want my money back and I will keep the other one that's in good working condition.

    Business Response

    Date: 11/30/2023

    ***** appreciates this feedback because we take pride in our excellent customer service. ***** has contacted this consumer and was able to resolve this issue.

    Business Response

    Date: 11/30/2023

    ***** appreciates this feedback because we take pride in our excellent customer service. ***** has contacted this consumer and was able to resolve this issue.

  • Initial Complaint

    Date:05/16/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received gem guardian. Air. Purifier. Unit. As. A. Gift *************** ******** missing USPS. Filter inside. Box. Box. Filter 4825.Please. Ship. To. Me. Asap. Need. This. Filter for. Sr. Veteran!! Thanks..

    Business Response

    Date: 05/17/2023

    We would be happy to provide the customer with a filter if they contact our customer service department directly. We do not have a phone number, email address or mailing address for this customer. Please provide us with that and we will send out a complimentary filter. 

  • Initial Complaint

    Date:01/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dec 19th ordered package through amazon. Shipped to me dec 21 via ups! Reported to amazon that package not received. Amazon says to file claim with ups. Ups says to contact shipper Shipper guardian technologies says to contact amazon! Nobody cares! Nobody refunds or resends anything, I want someone responsible for this and wasting all my time for a month to also give me $300 for stress and aggrivation and lost time sending 38 emails taking 8 hours and making 14 phone calls taking over 4-5 hrs as well.

Guardian Technologies, LLC is NOT a BBB Accredited Business.

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