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Business Profile

Car Dealers

Spitzer Honda

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am leasing a 2023 Hyundai Elantra. I received a recall notice over a year ago. I was advised to bring the car in to assess whether the parts needed to be replaced and was advised that it did. However to date it has still not been addressed. Hence I am only able to use the car sparingly; unable to park in my garage or drive the freeway. Per the recall ‘ Fires can happen while the vehicle is parked and turned off or while driving’. At 82 years old I feel like I have run out of options and patience. I am retired and on a limited budget. Please help me to get. help or resolution. Thank you

    Business Response

    Date: 10/16/2024

    It look's like we have been playing phone tag with ***** *****. We have left several voicemails regarding the part being in for the recall. On 10/14/2024 and 10/15/2024 we have reached out several times regarding this issue and fix. We will be reaching out again today and also sending a email for better communication. Please feel free to reach out to the service manager Chris ******* at ************ to schedule the appointment.

  • Initial Complaint

    Date:10/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dealership promised to have all issues related to a used car resolved before delivery. While the cosmetic issues were corrected they failed to fix a recall, NHTSA #*******. I cancelled the purchase and they are refusing to return my deposit. I am also concerned about the process for the deposit. While the Buyer's Agreement show deposit as N/A the sales person said the deposit was required.

    Business Response

    Date: 10/11/2024

    Good afternoon,

    Our General Manager will be reaching out to you to refund your deposit. Have a great day!

    Customer Answer

    Date: 10/12/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *****


  • Initial Complaint

    Date:08/28/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 10th, 2024, I visited Spitzer Honda to sell my vehicle. We agreed on a price: Spitzer would pay my lienholder the loan balance and provide me with $25,991.50, which they promised to mail within 7-10 days. After not receiving payment, I called on 8/20 but got no response. On 8/21, I visited the dealership and spoke with General Manager Aziz *****, who said someone would call me the next day. When no one did, I called on 8/22 and spoke with Howard ***** in finance. He claimed to be uninvolved and saw no payment record but said William ****** would call me back. Mr. ****** later confirmed a check had been issued but was still at their home office. Later, I received an email from Zade, a sales manager, stating the check was mailed and should arrive soon. On August 27th, after still not receiving payment, I emailed Mr. *****, Mr. ******, and Mr. *****, stating that if I didn't receive the payment that day, I would return on August 28th for my vehicle and keys. After confirming no payment had arrived, I planned to visit the dealership. Mr. ***** then sent a photo of the check and asked when I would pick it up. Given that my lienholder hadn't been paid, I had to make another payment and no longer trusted them to handle the lien payment properly. On August 28th, I arrived at the dealership at 5:30 PM. Mr. ***** offered the check, but I declined it, as they hadn't fulfilled their obligation and my lienholder still wasn't paid. Mr. ***** claimed the lienholder was paid on August 27th, but my account showed otherwise. He mentioned needing to reverse the payment but couldn't confirm it could be done that day, and he refused to return my vehicle.

    Business Response

    Date: 08/29/2024

    Good afternoon,

    We apologize for the delay in processing the purchase of your vehicle. We were able to rescind the payoff made to the bank. You can come pick up the vehicle and if any further assistance is needed feel free to reach out to Aziz at our Euclid Honda location, or Adam ***** at our Parma Buick location. 

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle on 2/7/24 & on 2/8/24 I noticed a chip in the windshield I called & made an appointment to have the chip removed but upon inspection I was told that it couldn’t be removed & the windshield would have to be replaced The manager refused to replace the windshield stating that he already had spent too much money on the car I have been told by the service department & several glass repair companies that the chip could lead to further damage & become dangerous

    Business Response

    Date: 03/13/2024

    Response taken over the phone by BBB staff MN

    Business states the car went through inspections and there was no chip when sold.  Business stated the customer even mentioned the tires did not match and they replaced those for him.  Customer was offered windshield replacement at cost and declined.  Business states there is no warranty for wear and tear items.

    Customer Answer

    Date: 03/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ****** *******




     

  • Initial Complaint

    Date:11/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought my car last year in March. Within the first 6 months my car was messing up. Turned my car in to get service for a “Engine Power Reduced” code that kept popping up, including check engine light and traction control light. Turned my car in 4-5 times for the same problem after spending about $700 for a new throttle the first time. Missed out on multiple money opportunities for my business due to not having a vehicle, over multiple services for the same problem. They finally assumed that the problem was due to the circuit board of the car and was finally permitted to getting a loaner car this last time. They finally called me and told me my car was done Wed. the 29th and that they drove the car and it was running fine. Went to go and turn the keys in to the loaner after work and get my car, not only to find out that my check engine light in now blinking with traction control light on and the feeling of my engine misfiring. And this was all after I paid $660 dollars for the new circuit board and me trusting them that they fixed the issue. So not only am I wasting time, I’m wasting money for non fixed problems, spending money on multiple ubers, and missing out on business opportunities to successfully run my business, while being in school. My whole life depends on me having a reliable car and clearly this isn’t the dealership to get that from.

Spitzer Honda is NOT a BBB Accredited Business.

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