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Business Profile

Wigs

Wig Dealer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Important information

  • Customer Complaint:
    On December 2, 2021, the Wig Dealer has advised BBB that they do not wish to speak to the BBB about complaints. In addition, the company stated that consumers are aware of the Wig Dealer's policies.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 2, 2025 I purchased a wig from wig dealer description,exotic curly invisible hd lace front 30 inch in the amount of total $649.00 and also a shipping protection in the amount of $19.46 the purchase was made online from wig dealer website the wig receipt says it was delivered on march 4, 2025 with a picture of proof of the package laying on unfamiliar grounds and does not show proof of my address i have never received the wig i contacted wig dealer about this matter which i was told to have a document from wig dealer signed and notarized which i did and i sent the document to wig dealer signed on March 14, 2025 and i was told that they have received the document and that it was approved and they would be sending me a new asap which i have never received i have contacted wid dealer several times on this matter and now they are saying they’re not replacing my wig because of proof of delivery picture that does not prove anything and they are trying to fault me when it never was delivered to me my money has just been taking and it’s not fair i would like to get my wig i paid for or a refund.

  • Initial Complaint

    Date:03/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received hair that is half the weft , it is not a full weft . Nor is the quality as advertised. You can not make a full hair style w/ the 3 bundles because it appears the company is scamming customers but cutting the weft . Which forces the customers to buy more bundles. It is standard that 3 bundles can complete a hairstyle.

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned my order for a refund it’s been almost two months and I have not received my refund.

  • Initial Complaint

    Date:04/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wig that was advertised to full and be able to be reused and last years, however it was shedding and matted upon arrival

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought hair 3/2024 and this hair absolutely terrible. It feels synthetic i paid to have it installed and it mats up and tangles every time i go to sleep. It’s itchy and stinks horribly. They have celebrities misleading customers because this is not the same hair delivered. This is an absolute scam.

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed and order with Wig Dealer on November 25, 2023 my Order #******. I contact the business on January 29 and also a review on social media. I received product from the company and it was not as advertised. Upon opening the package of hair; it was not only matted and tangled it was in dire condition. The hair does not appear to be Indian Brazilian body wave and it is very shiny as if there is plastic in the hair. The hair has synthetic fibers. I even try to put hair back together and comb throughout, excessive shredding. I frequently buy hair from a multitude of companies and this doesn't seems to be Indian hair. This is not the hair that was advertised to me or shown on the website, it is given false advertisement. I seen a lot of others had the same experience I am experiencing now. I contact the business it have been over 48 hours and I have yet to get a respond to rectify this situation.

  • Initial Complaint

    Date:01/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase in November and never received my product. Tracking shows delivered, and image shown is unclear and not of my home surroundings. I have contacted the business to help look into, but unclear of results in regards to what the carrier said happened. They requested me to sign a notarized statement, however I did not have time to get one off with travel and holiday season. I purchased shipping protection, which should help cover lost/stolen/non-delivered packages. I have been using the wig from my first order in an October which is wearing down, I can afford to waste another 450 dollars. Ideally, I’d like the company to replace my order that was not actually delivered to me.

  • Initial Complaint

    Date:12/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a order from ************* I have yet to get my package I placed my online order on the day of December 5th,2023 and have not received my package I have filed a claim with fedex they told me that the package was not found and that I should file my claim online in which I did it was suppose to be delivered on the 7th of December 2023 package hasn’t arrived Case #: *********** Tracking/Pro #: 787498789553 Ship/Received Date: 12/05/2023 Claim Amount: 249.00

  • Initial Complaint

    Date:11/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed my order with the wig dealer brand on October 6th 2023, I purchased 2 packs of “Human hair” kinky relaxed clip ins for $395 using after pay and my chase credit card. The product description claims that the hair is human hair origin. However the product upon installing it reacted in a way that feels like synthetic hair and becomes extremely tangled and matted. I emailed the company October 26th and did not hear back from them until I reached out again today November 21st, and which they told me they couldn’t help me and offered me a 15% off discount for my next order as If I’d ever shop there again. I even sent them videos of the issues with the hair. My order number is #******. I would love a refund for this problem.

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/21/22, I purchased a straight, black wig. What I received was absolutely unacceptable and the complete opposite of what I paid $419 for. To begin, my purchase was supposed to come with a free hair oil and straightener, which it did not. I reached out about this and was sent an order out for these missing items, which I then received . The wig I received was nothing like the picture; not only was the box it came in all crushed, but the hair was wavy/curly, had tons of broken, short pieces of hair and lots of uneven tones. Additionally, there was a lot of missing hair and the wig cap can be easily seen as a result. The hair is very thin and is not 180% density as it claims in the description. What I received is a total scam. After reaching out about this to the owner of Wig Dealer, she claimed that it will look better after I wash it. After washing, it looked the same, if not worse. I reached out again after this, and she never responded. I am extremely disappointed and angered as a result of this.

Wig Dealer is NOT a BBB Accredited Business.

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