10 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Laura B
5 stars07/02/2024
Bath Masters was terrific, and the team installing was so personable I kind of felt sad when I had to say goodbye when the job was done.. We had a two new showers installed and the team of Spencer and Amaya, who did the work were personable and professional, courteous, thoughtful and smart. It was quite refreshing to see two young employees so enthusiastic about doing the job 100% right with no shortcuts. Spencer was always checking in with me as the work progressed to make sure it was exactly what I wanted. They kept it clean and worked as quietly as possible. When I am ready to remodel my third bathroom I wouldn't go elsewhere, and would only want Spencer and Amaya. Laura B. In Butler TwpReview from Steve H
5 stars05/30/2024
Bath Masters is great. We had a new shower installed and the two young people, Spencer and Amaya, who did the work were personable and very polite. It was very refreshing to see two younger people so enthusiastic about doing the job 100% correctly. It was Amaya's first job, and she was very impressive. Spencer walked her through the process and helped when needed but Amaya did the bulk of the work. Spencer was always checking in with us as the work progressed to make sure it was exactly as we wanted. They kept it clean and worked as quietly as possible. In a couple of years when I'm ready for a walk-in tub in the other bathroom I will definately ask for them. I wouldn't go anywhere else for my bathroom needs.Bath Masters Response
06/03/2024
Thank you so much for your kind words, Steve! Spencer and Amaya will be glad to hear that you pointed out they provided excellent service during your shower installation. We are proud of our team and it's great to hear that their hard work and dedication made a positive impact. We look forward to working with you again in the future when you're ready for a walk-in tub.Review from Gary & Nancy G
5 stars03/22/2024
My wife and I decided to have Bath Masters after a meeting with their salesman representative...Blake! He laid out options and the materials available to us. We wanted to convert our full bath to a full walk-in shower bath and a total remodel of it! We signed and things happened in the time-frame he gave us. They notified us of the date to start and arrived promptly that morning. Bath Masters installers, Spencer and Amaya arrived and laid down protective runners. They removed almost everything that first day and had the tile down before they left. They cleaned up at the end of each day! At the end of 3 days, our bath was done and looked awesome. They asked us how we preferred them to set things up or told us why they were doing what they were doing! They also answered whatever questions we had. They also worked very quietly (as they could) and communicated smoothy. They worked well together. That old 1974 bathroom was hauled away and a new, modern looking bath was installed. The fit and finish were excellent! Beautiful!!! I did notice one very minor issue and notified the main office and they had their worker, Wyatt come by and correct it in a few minutes. All their employees are very nice to deal with and do great work. Gary & Nancy G Kettering, OhioBath Masters Response
06/03/2024
Thank you so much for taking the time to share your experience with Bath Masters, Gary & Nancy! We love to hear that Blake, Spencer, Amaya, and Wyatt provided you with exceptional service throughout your bathroom remodel. We're glad to hear that you are enjoying your new, modern-looking bath. If you ever need anything in the future, feel free to reach out. Enjoy your beautiful new space!Review from Doctor P
5 stars02/06/2024
I recently had a need to have remodeling work done on my Master bathroom. I called Master Bath and a representative was scheduled for the following day. Upon reviewing my situation, the representative made suggestions that fixed my problems and was within my budget. My construction date was set on that date, Oliver and Patrick, the two construction specialists arrived on time and started the demo process. within hours they started the rebuilding process. It was a two-day effort to complete the remodeling job. The workers were professional and knowledgeable. They answered every question I had regarding the process. the work area was kept neat and orderly throughout the job. The work area was completely cleaned up between the two construction dates. The wife and I were completely satisfied and happy with the final results. I highly recommend this company.Bath Masters Response
06/03/2024
Thank you so much for taking the time to share your positive experience with Bath Masters! We are thrilled to hear that our team was able to provide you with excellent service and that you are satisfied with the final results of your master bathroom remodeling. If you have any future projects or need any further assistance, please do not hesitate to reach out.Review from JAMES L
5 stars10/30/2023
Our walk in tub was scheduled to be installed the first week of October. Due to a medical emergency, the installation had to be pushed back a few weeks. No problem! Spencer, Zach and Don installed the tub in a timely manner and any questions we had were addressed in a professional manner. We are pleased!Bath Masters Response
01/29/2024
Thank you very much for your business and it was a pleasure serving you!Review from Bev S
5 stars10/07/2023
We were so impressed with Bath Masters, and the Installers: Spencer and Zach. They were so polite, very knowledgeable, answered all our questions! We are very pleased with our beautiful shower, and thank you again Spencer and Zach for a job well done! Paul and Bev ShirleyBath Masters Response
10/27/2023
Thank you for your kind words and sharing the experience you had. We appreciate you trusting us with your project and enjoy your new bathroom!Review from Patricia H
5 stars07/26/2023
Bath Masters did a fantastic job with my bathroom remodel. The entire team, from the sales rep to the installers, were professional, efficient, and very easy to work with. The installers, Spencer and Zach, were very thorough and did an amazing job. Not only were they great at their skilled trade, but they also kept me informed and they were very courteous and respectful. I could not be happier with my new bathroom. Thank you Bath Masters.Bath Masters Response
10/27/2023
Thank you so much for trusting us with your project and sharing your experience. Welcome to the Bath Masters Family and enjoy your new shower!Review from Douglas F
5 stars03/13/2023
Greatest selection of design and colors. Tyler, Oliver and Spencer did a fantastic job, paying attention to every detail when replacing our bathtub/shower combo with a walk in shower. My wife and I are elated with what we now have! Would reccomend Bath Masters to everyone. Doug & Ruth FilbrunBath Masters Response
03/14/2023
It was our pleasure to serve you. Thank you again for your trust and business!Review from Joseph H
5 stars01/23/2023
Jon C and Spencer T provided exemplary service while updating my bathroom. They tore out old tiles around the bathtub and wainscoting, installed acrylic wall sheeting, and installed new Moen fixtures throughout the bathroom. Jon and Spencer placed floor coverings before starting the project, cleaned thoroughly at the end of each workday, and kept me informed of the project’s progress. Jon and Spencer requested verification on my desired placement of towel bars, grab bars, etc at every phase of the project. The project included removing the drywall upon which the original 1974 four-inch square tiles were located, installing new dry wall, installing new shower valve with some piping, and meticulously cutting-in the acrylic wall sheeting. Jon and Spencer thoroughly tested the new bathtub drain to assure no leaks into the tri-level home’s mechanical room beneath the bathroom. I asked Spencer to collect and provide me each fixture’s ‘white papers’ that include installation guide and parts list; Spencer did a great job of ensuring I had copies of all the paperwork, as well as the tools that came with fixtures such as towel bar so I can easily remove the bar when repainting the bathroom. Jon and Spencer were exhibited true professionalism from project start through completion! I would recommend them to anyone!Bath Masters Response
03/14/2023
Thank you so much for your kind words and most importantly, your business and trust!Review from Chuck H
5 stars11/12/2021
The entire Bath Master team was easy to work with. We explained our vision for a new walk-in shower and they made it happen. Jon and Spencer the installers were on time everyday of the project . They were extremely professional. They explained to us the project from start to finish and answered any question we had no matter how minor. I would highly recommend Bath Masters to all my friends and have them to ask for Jon and Spencer.Bath Masters Response
11/15/2021
Mr. and Ms. H*****,
Thank you for your business and for the kind words. We are quite proud and fortunate to have employees like Jon and Spencer. The entire Bath Masters team wish you many years of enjoy with your new shower!
Customer Review Rating
Average of 10 Customer Reviews
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